Spice Jet Airlines — Request for t refund for t unconfirmed air ticket

Respected sir,
myself ms.Soumya c das kindly seeking ur kind attention that i had tried to book an airtkt on ur mob appsite on18jan by usng my debit card( del - tvm dated 28 jan & 06 feb round trip).but unfortunately t tkt had nt been confirmed & Rs 10590 had been deducted fom my account.i called ur customer care service several times, they told me that t money has been credited to ur account wthn seven days.but till now nothng happened.
On that same day i had àgain tried to book tkt by using my credit card.& it was confirmed.my PNR was YYMNYW.mobno-[protected] .my email id- [protected]@gmail.com
sir once again i request u to take necessary action as early as possible.
Thanking you
Soumya