Spice Jet Airlines — Rude behavior of Patna ground staff on 4th March for SG756

Address:

PATNA AIRPORT

My wife along with my two kids age 15 and 11 were travelling to Pune via SG756 on 4th March 2021 PNR: GIBZQE.
The ground staff harassed them for excess baggage for being over weight by 6 Kg which is totally understandable. After which she emptied out and the excess weight and and reduced it to below 44 Kg (allowed 45 Kg for 3 passengers). Then they measured the weight of the hand bags which was just over within a Kg (In total 3 hand bags were 23.8 Kg as against 21 Kg allowed for 3 passengers.
They made them pay for these excess weight and insist on cash and they had to wait very long to get the EDC swipe machine for card payment.

Of course Airline is right in charging them for even 1 gm of extra weight, but they showed no concern and care when they did it. My family was first time travelling alone and their attitude not only harassed them but also humiliated them.

We really hoped some consideration when a family is travelling alone. Even the flight was partially full.