Spice Jet Airlines — Rude Behavior & Rescheduling

Address:

Chennai, Tamil Nadu, 600004

I would like to bring to your notice, the difficulties/sad experience faced by me with Spicejet. I had booked a ticket from Chennai to Delhi in Flight # SpiceJet SG-108 on 23rd Jan 2017 @ 19:40 IST - PNR # KCWW7K. As everyone across the world are aware, Chennai was experiencing a very worse situation from the morning on that day - something which had never happened in the history of Chennai - Riots and chaos all over the city and long queue of vehicles piled up for more than 50 kilometers.

Due to this unavoidable situation, I got delayed and wasn’t able to reach the airport on time to board the flight.

Moreover, I had a very bitter experience with the Spicejet staff at the airport and over the phone when contacted the Corporate Office, they were very unethical and failed to respond to my subsequent calls seeing my number. I never expected such a rude behavior towards your customer. They also hung up on me while I was talking over the phone.

All that I asked for was a RESCHEDULE and not a refund but none of the staff were even willing to give a proper reply.

While we have many service providers providing daily flights from Chennai to Delhi, since I have been regularly flying by Spicejet, I always prefer Spicejet over others.

Kindly help me to get this issue fixed as soon as possible.

Please find attached the mails already sent to the Nodal Officer.