Spice Jet Airlines — rudeness and misbehaviour of person at the check in counter at surat airport

Address:

781001

Sir i was traveling on raksha bandhan eve that is on 25/08/18 from surat to guwahati via kolkatta my name is ameet harlalka age 42 male sir it so happened that as i was traveling on raksha bandhan eve i was carrying some sweets abt 4 kilos at hand baggage and on weighing that was the extra baggage so i requested the personnel at the check in counter to be liberal and please allow the sweets to be carried without any extra charges sir i even opened the sweet boxes and showed them it was nothing other than sweets and worth abt rs 1200/= but the person was so rigid and rude that he even suggested to drop down the sweets for them and said that they will have the sweets on our account and charged rs 2000/= as extra baggage money which i paid lastly after not being allowed to carry. Sir there were many passengers who were not carrying any baggage at all and even requested them to adjust with them but the person was not at all co operative and was very adamant. Sir kindly look into the matter at an earliest and oblige. Sir me being from a middle class family that sweets cost me more than enough and i hereby request you not to appoint such persons at your check in counters and it was one of my worst ever flying experience and i was least expecting this type of behavior from a indian company like spicejet were money counts nothing more than an indians emotion. Thanking you. Yours ameet harlalka