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In brief, nobody must examine anonymous and indeffinite complaints.
The anonymous author can collect all relevent documents and submit to the court by him / her self, if the auothor knows the rules.
Such text is not a public complaint, but gossips of the user: no evidence of the a passenger is presented. For futher action, you can use the web link. Reading takes 1 minute.
Option 1: https://www.consumercomplaints.in/make-my-trip-refusal-to-refund-money-and-cheat...⇄
Time limit for the action: 27 April 2019 the Spivce Jet flight .
Option 2: to forget about compensation .
sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
for request with documents use email:
aryan(at)vivaldi.net