Spice Jet Airlines — SpiceJet is broke so they steal money from their customers

To whomsoever it may concern, I do not understand what you guys have been working on over 20 days. All that you need to do is track the transaction and refund the amount debited from my account. The very moment the transaction failed (which happened due to the error in your website), I called the customer care and filed a complaint for which I was informed it would take 7 days to refund but now it is more than 20 days. However, till date no action has been taken apart from me making several calls to your customer care team and receiving mails from you guys which is of no help. The last call I made to the Customer care I was informed that a senior member would get in touch with me and help me get my money back and as usual it is just words written in air and I have not received any call or update about the refund apart from monotonous useless mail stating that the complaint is in process. I have been really patient with your organization and would greatly appreciate if you guys stick to the tagline that you promote Whatever We Do, We Do It With All Our Heart and work with all your heart for the satisfaction of your customer who is being dodged big time because of the organization's lethargy and inability to fulfill the commitment given by your representatives. It is not just one customer that you would be losing but in fact the reputation of SpiceJet which is at stake. I Expect a prompt action to be taken by any one member who is responsible or who has authority in this organization to speed up the process and ensure my money is refunded at the earliest.