Spice Jet Airlines — Spicejet late return

Address:

Hyderabad, Andhra Pradesh, 504001

Dear ConsumerComplaints Team, My PNR is F368FI Total amount paid for ticket 8742 INR. Today (10 January, 2016) had SpiceJet flight ticket from Hyderabad to Chennai at 5.55 AM along with my wife and 2months old baby. I have reached near SpiceJet counter at 5.10AM but the SpiceJet staff members told I cant be on boarded for 5.55 AM flight because I'm late and they have not allowed me to go to counter as well instead they gave an option and said which will be gives to only few customers and to be shocked it was usual new ticket for 7 AM flight which priced 15000 INR for each person. This is really disappointing and frustrating service from SpiceJet not allowing passenger who is carry baby of 2months just because I reached 5-10 minutes late, they had time to argue and waste my 15 minutes but no to understand passenger. When I checked with customer care they said there are no records of you updated in our system of your reporting, can somebody tell SpiceJet that when your staff member has sent you back without allowing to speak person at counter and returned then how will be there any record. Later when I spoke to customer care they say I'm allowed to flight the board at least 45 minutes before take off but in my case why I have asked to go back home. Disspointed passenger, Navid Khan - [protected].