Spice Jet Airlines — Spicejet ticket amount refund and i need explanation

Address:

Hyderabad, Andhra Pradesh

Hello

This is to inform that which i felt very bad on your service and your employees
I was in q at 4.54am but the peoples are not even seen at my face finally they said that flight was closed.. Even though i requested like anything as a bigger too but nobody listened my words and also informed them i should go hospital please give a pass but the peoples nothing care about my words and feelings... As per norms we should be prior at 1 hour before same thing i did but now they didn't followed norms.
Now i need my refund amount as well i need explanation on immediate base.

My details as follows

Name chandrashekhar. A
Pnr: ed7pwk
Flight : sg1069
From: hyderabad-coimbathor