Spice Jet Airlines — stranded passengers and no assistance-pnr-w7zn8s

Website:

www.spicejet.com

I had the misfortune of booking on spicejet with pnr w7zn8s to dharamshala and back from delhi for a vacation.
Me and my wife checked in for flight leaving at 2.30 pm. At 1.40 pm appx. I got a message that the flight has been canceled due to "technical reasons"
Now, there was no one to assist us as to what to do next. We went to the boarding gate where they had no clue as to what to do.
One spice staff nearby staff was a bit more accomodating and asked her to book for a flight the next day. But then she said that that flight was full.
After asking for another alternative she suggested that we go to adampur in jalandher instead and then drive to dharamsala at our expense.
After we agreed, she handed us over to a trainee staff who left us in a lurch after sending us out after the security check at the airport. After contacting another roaming around staff he told u sto collect our bags and go to terminal 2. There was limited time to catch that flight. Then the transit van guy refused to let us in as were not "in transit" but due to canceled flight. He wasted lot of time and had no interest of the passengers inconvenience standing in 42 degrees of heat. After a heated agreed with spicejet staff he let us in the non air conditioned van which took almost 20 minutes to reach the terminal 2. Nobody assisted us in loading or unloading the bags and we are senior citizens.
At terminal 2 again the same nonchalent attitude and with great difficulty we checked in again and passed security.
Flight took off but after about 30 minutes it was announced that the flight is returning to delhi due to bad weather.
On reaching delhi, we had to wait in the bus at the tarmac for almost 30 minutes for no reason,
It seems that the commercial people wanted to go back again to adampur but the commander refused.
After that we were allowed to leave the airport.
I strongly object to this behaviour and treatment by spicejet where we lost our vacation, our hotel booking money and our peace of find and health.
At best you should remiburse me the actual amount spent by me for taxi fare, hotel booking loss and tea and snacks for rs. 50000 for us.
A very bitter experience mainly due to the haughty attitude and customer comes last treatment as far spicejet is concerned.
Compensation is expected as a gesture of goodwill from spicejet.
It will be futile to initiate legal proceedings against you but rest assured that this will be circulated online and a copy sent to all directors, shareholders and all concerned so that the awareness spreads as to how spicejet treats its stranded passengers.