| Address: | 411057 | | Website: | Spice jet |
I have booked a flight with spice jet PNR (C5VPSP) from Pune to Chandigarh. At the time of booking the time for flight was 7:25 from Pune to Delhi and 10:55 from Delhi to chandigarh.
The requirement was to reach chandigarh before 12:30 so I opted for flight as bus takes 4-5 hours to reach. After couple of days from booking, I received a message stating that the flight from Delhi to Chandigarh has been rescheduled and the new timing is 12:45.
When I called to customer care, they told me the policy that the total refund on cancellation or alternate flight can be provided only when the delay is more than 2 hours. Because of this policy they have delayed the flight by 1 hr 50 mins so that their will not be issue for cancellation or other flight. The executive was telling that they can not do anything in this case.
I asked for the complaint department's ID or ID for any escalation contact who can take my concern forward and help but they did not provded any ID other than [protected]@spicejet.com.
I mailed on the provided ID and got the same reply stating the same policy.
Not happy with the reply and they are not responding now.
We book costly connecting flight to reach on time and they have delayed it with two hours and not giving any option for refund or not providing any alternate flight. What can be done if we can not afford the delay ?
Will not book spice jet flights in future as I had the worst experience with them or will not suggest anybody to travel with Spice jet.
Sorabh Dhamija Was this information helpful? | 
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