Spice Jet Airlines — Suffocation due to not switching on AC in flight

Address:	Kolkata, West Bengal, 700060
Website:	book2.spicejet.com

I was travelling flight sg263 delhi-kolkata 5:55 am flight. Pnr :xfdh6u dated 5.06.2017. Flight's temperature was suspected over 40 degree as all the passengers and crew were sweating. When this was communicated to cabin crew, they said the ac will be effective only when flight takes off. Terrible response from captain and cabin crew. Everyone was feeling suffocated due to high temp. Cabin crew kept on giving illogical reasons for acs not turning on. This is the worst and last experience with spicejet ever. There was baby (Hardly few months old) next seat, was continously crying. Still crew hardly had sympathy and were stick to bluffing and providing the illogical reasons. Cabin crew said there is no sop of switching on ac and maintaining temperature before take off. I am definitely sure, in this pathetic situation, if there was any patient would have unfortunately lost his/her life. It was such a alarming situation due to terrible hospitality and not following sops. Captain is completely responsible for the incident and was very casual in responding to passengers. One of the co passenger asked for feedback forms, they failed to provide feedback forms (Instead they provided some cards).

I want specific dept to deep dive into the investigation and catch the reason behind the issue. Meanwhile, i request for refund of my flight charges (6900 inr) for the inconvenience caused.

Mandeep singh
[protected]