Spice Jet Airlines — tampered luggage bag on 15.10.2017

I have traveled from chennai to kolkatta by spice jet airline vide ticket no. 30b sh 278 1420. I have collected my luggage bag from kolkatta i found that the the bag, which i have locked with number lock was broken and the bag found tampered & damaged and painted with some type of black oil [the bag is newly purchased}. Subsequently i try to com;lint to your staff at kolkatta airport no body was there. The i have approached the airport manager and she has tried to call your staff over telephone and through her staff but nobody was turn up after waiting of 45 minutes. Then i have left with no other option but to filed a compliant before the airport manager vide receipt no. 819 dated 15.10.2017 at 7 pm.

Secondly while boarding at chennai airport the counter staff offered compliment but in spite of my demand the lady crew was denied the offered compliment. Please clear the matter.

So i i need explanation from you and redress the issue within a reasonable time which may be enable us to avoid legal litigation.

Hope you can take up the matter (S) as a serious issue.

George koshy
House no. 2423, sector - iv d,
Bokaro steel city - 827 004.