Spice Jet Airlines — ticket cancellation due to flood in my home town, patna

Address:

Haas Residency, J.V.Colony, Indira nagar, Hyderabad, Andhra Pradesh, 500032

I have a ticket from HYD to Patna on 30 sep, 19 but i just saw that Patna is on high alert due to flood and i cannot reach even my home from the airport thus i have on other option to cancel due to high alert by Government.

Still, in this case, i am getting only 1/4 of the amount as refund. I discussed the same with spice jet customer care and even they are saying we do not have any INFORMATION and we cannot help.
I asked to check or at least some extra weber should be there as almost all flights are getting canceled for that route, they replied that if it is cancelled, you'll get the full amount else only less than one-fourth amount.

There is no confirmation but just wait till morning. We are not canceling this flight intentionally but there is no other option. If we cannot reach our Home from Airpot, already water steamers and boats are running in the city, how can even we go there.