Spice Jet Airlines — ticket not cancelled and refund not given.

Address:

Mumbai City, Maharashtra

From: anubhav lakhmani <[protected]@gmail.com> Date: Fri, Dec 12, 2014 at 8:40 AM Subject: Re: Cancellation of Return ticket not done after confirmation from the Spicejet customer care. CR/330832/2014 To: Appellate Authority <[protected]@spicejet.com> Cc: SpiceJet <[protected]@spicejet.com>, Nodal Officer <[protected]@spicejet.com>, "[protected]@ICF.ORG" <[protected]@indiaconsumerforum.org> Dear Mr. Kamal Hingorani, Appellate Authority, Spicejet, It is unfortunate to hear the news about the downfall of Spicejet. But it will bounce back as i certainly believe that as an organisation it is strong and also i have some wonderful experience with Spicejet. With regard to the non-responsive behaviour of spicejet and wrong promising by Spicejet customer care. i appeal for refund of my loss of Rs. 16836/- Regards, Anubhav Lakhmani On Tue, Nov 25, 2014 at 11:23 AM, Appellate Authority <[protected]@spicejet.com> wrote: Reference: CR/330832/2014 Dear Mr.Lakhmani, PNR No. : Q9539T I regret the delay in response. We will revert by COB tomorrow. Thanks & Regards, Appellate Authority Whatever We Do, We Do It With All Our Heart From: anubhav lakhmani [mailto:[protected]@gmail.com] Sent: Friday, November 21, 2014 11:40 AM To: Appellate Authority Cc: SpiceJet; [protected]@yahoo.com; Nodal Officer; [protected]@ICF.ORG Subject: Re: Cancellation of Return ticket not done after confirmation from the Spicejet customer care. CR/330832/2014 Dear Mr. Kamal Hingorani, Appellate Authority, Spicejet, Dear Sir, With regard to the non-responsive behaviour of spicejet and wrong promising by Spicejet customer care. i appeal for refund of my loss of Rs. 16836/- Please Look into the matter as there is no response to the matter from any official except promise of response. Regards, Title: Mr Name: Anubhav Last Name: Lakhmani Address:F-2, A-4, Sector 3, Nerul, Navi Mumbai State: Maharashtra Email: [protected]@gmail.com Contact No.: +91 [protected] [protected] Forwarded message[protected] From: Nodal Officer <[protected]@spicejet.com> Date: Fri, Nov 14, 2014 at 4:21 PM Subject: RE: Cancellation of Return ticket not done after confirmation from the Spicejet customer care. CR/330832/2014 To: anubhav lakhmani <[protected]@gmail.com> Cc: SpiceJet <[protected]@spicejet.com>, "[protected]@yahoo.com" <[protected]@yahoo.com>, Appellate Authority <[protected]@spicejet.com> Reference: CR/330832/2014 Dear Sir, PNR No. : Q9539T Your concern is under investigation and we will revert with findings and facts. Regret inconvenience caused. Thanks & Regards, Pratima Rai, Nodal Officer, SpiceJet Ltd| Plot No.319, Udyog Vihar Phase 4 | Gurgaon – 122016| India Phone # +[protected] Call Centre Mobile # +91 [protected] / [protected] Whatever We Do, We Do It With All Our Heart On Fri, Nov 14, 2014 at 1:40 PM, anubhav lakhmani <[protected]@gmail.com> wrote: Dear Ms. Pratima Rai, There is no revert on my complaint to you and customer care team of Spicejet except an acknowledgement email as forwarded below.. Thereby I am escalating the matter of wrong promising and no delivery at promised time to the Appellate Authority: Mr. Kamal Hingorani Please look into the telephonic conversation and resolve the matter due to which i have incurred loss of time and money. Your's Sincerely, Anubhav Lakhmani [protected] [protected]@gmail.com [protected] Forwarded message[protected] From: <[protected]@spicejet.com> Date: Mon, Nov 10, 2014 at 8:51 PM Subject: Auto Response-SpiceJet-CR/330832/2014 To: [protected]@gmail.com Dear SpiceJet Customer, This is automated response. Thank you for your feedback vide Reference number -CR/330832/2014. Our Customer Relations Team will get back to you at the earliest. Thanks & Regards, SpiceJet Limited. Mobile :+[protected]|+[protected] Fax No : +[protected] Email : [protected]@spicejet.com Website : http://www.spicejet.com "flying for everyone". On Mon, Nov 10, 2014 at 12:58 PM, anubhav lakhmani <[protected]@gmail.com> wrote: Dear Ms. Pratima Rai, I being a veteran in air travelling and also booking ticket online have face a harrasing situation by the spicejet customer relation team, Here is the ticket itenary where the problem arised. Your E-Ticket Attached ! MakeMyTrip Booking ID- NF[protected] Booking Date - Tue, 21 Oct 2014 makemytrip.com Thank you for booking with us. Your booking NF[protected] is confirmed. Your E-ticket is attached along with this email. Please be cautious while forwarding this e-mail. Someone with access to this e-mail can potentially cancel/amend your booking. MakMyTrip would not be responsible for the same. Your Itinerary Spicejet SG - 275 Departure Arrival MAA ( 19 : 35 ) hrs 1hr 50m BOM ( 21 : 25 )hrs Chennai Mumbai Fri, 07 Nov 2014 Fri, 07 Nov 2014 Terminal MAA Terminal 1B (Santa Cruz) Passenger(s) Type Class A Ravi A Ravi Q9539T Adult --- Spicejet SG - 318 Departure Arrival BOM ( 16 : 40 ) hrs 2hr 0m MAA ( 18 : 40 )hrs Mumbai Chennai Sun, 09 Nov 2014 Sun, 09 Nov 2014 Terminal BOM Passenger(s) Type Class A Ravi A Ravi Q9539T Adult --- Need Help? - Print E-Ticket - Save E-Ticket PDF - Cancel Trip - Refund Status - Register Complaint Following are the list of complaint where the explation is expected. 1) On the day of travelling 07.11.2014 the traveller Mr A Ravi had to board the flight at Chennai at 19.35hrs. recieved a message on the mobile stating the following "Dear SpiceJet customer (PNR-Q9539T): Your flight SG 318 dated 09-Nov-14 from Mumbai to Chennai has been changed to SG 206 with a revised departure time of 08:20 PM due to operational reasons. We regret the inconvenience caused. Please check the flight status at http://book.spicejet.com/FlightStatus.aspx or call [protected] / [protected], if you have any queries or concerns." The Traveller Mr A Ravi called the Spicejet customer care from no [protected] and verified whether the flight has been revised and got an impression that the chennai to mumbai flight is revised from 19.35hrs to 20.20hrs. So the customer reached the airport at 19.10hrs to find out that checkin has been closed and the the return flight timing has been revised from 16.40hrs to 20.20hrs, So the same was informed to me as had booked the ticket. 2) I called the customer care from my mobile no [protected] at 19.57hrs, Finally when the customer care official picked up the phone got disconnected, at 20.03hrs i called again 20.11 hrs and told the customer care that please report no show and cancel the return ticket and give me full refund of the return ticket. as the Official Mr A Ravi had to go back to chennai to attend a important Function and reach back chennai before 19.00hrs on 9.11.2014. The official confirmed cancellation and assured refund to the same account used at the time of booking. within 24 to 48hrs. 3) After Confirmation I booked the ticket in Indigo for to and Fro [protected] Forwarded message[protected] From: MakeMyTrip <[protected]@makemytrip.com> Date: Fri, Nov 7, 2014 at 8:53 PM Subject: E-Ticket & Invoice for your MAA-BOM-MAA trip starting 8 Nov for Booking ID NF[protected] To: [protected]@gmail.com E-Ticket MakeMyTrip Booking ID - NF[protected] Booking Date - Fri, 07 Nov 2014 Itinerary and Reservation Details Indigo 6E - 194 Departure Chennai (MAA) Terminal MAASat, 08 Nov 2014 05:30 hrs Arrival Mumbai (BOM) Terminal 1BSat, 08 Nov 2014 07:15 hrs Non -Stop Flight Duration: 1hr 45m Refundable Fare Passenger Name Type Airline PNR E-Ticket Number Ravi Angappan Adult S3NE6V S3NE6V Indigo 6E - 279 Departure Mumbai (BOM) Terminal 1BSun, 09 Nov 2014 14:45 hrs Arrival Chennai (MAA) Sun, 09 Nov 2014 16:50 hrs Non -Stop Flight Duration: 2hr 5m Refundable Fare Passenger Name Type Airline PNR E-Ticket Number Meal Ravi Angappan Adult S3NE6V S3NE6V Veg Meal Fare Details Fare/Charges Passenger Base Fare 11165 Airline Fuel Charge 3500 Tax and Other Charges: Passenger Service Fee 294 User Development Fee 187 Service Tax @4.95% 350 Other Surcharge (?) 850 Meal Charge 200 Total Fare 16, 546 Total Fare (All Passenger) : 16546 Convenience Fee: 290 Grand Total 16836/- 4) On 9.11.2014 I called the Customer care at 19.47 hrs to verify the status of the call and spoke to Mr Aditya Khatri. that i have been confirmed by the official for return ticket cancellation but he said the ticket is Still Not cancelled. and i cannot cancel the ticket now as cancellation call has to be made before 2hrs of Flying. He said he would report the matter and do a call verification and i would get a call back from Spicejet official at my no [protected] within 90 Minutes after verification of call. also i informed him to give me complaint no he said i cannot give complaint no. I have still not got any call (at [protected]) or email ([protected]@gmail.com) I expect a refund of Rs.16836 now as damages for not cancelling the flight and for the harassment(rescheduling the flight, and customercare not responding of functioning after promising) and wastage of time. I need you to do a complete verification of all calls and report the error caused and refund the money. Regards, Anubhav Lakhmani [protected] [protected]@gmail.com