| Address: RGI Airport Hyderabad |
Unacceptable Disruption of Service and Request for Compensatory Measures: Flight: SG 323, PNR: OJPL9R, SEQ.: 56
It is with utter exasperation that I write to you regarding the egregious loss of my luggage on my flight from Varanasi to Hyderabad on[protected]. My meticulously tagged and checked suitcase, containing [ Laptop Charger, iPad Charger, Watch charger, Medications, clothes, basic utilities and irreplaceable sentimental items], has vanished into the abyss of your baggage handling system.
This is not merely a misplaced bag; it's a complete breakdown of your core service proposition. You are entrusted with the safe and efficient transportation of passengers and their belongings. My confidence in that very promise has been utterly shattered.
My immediate needs are pressing. Being an independent PhD scholar @IIT Hyderabad, the absence of my essentials has caused me emotional and daily routine distress. The inconvenience caused cannot be quantified in mere platitudes or apologies.
Therefore, I demand swift and comprehensive compensation for this unacceptable disruption, as it has already been 20 days of your negligence and failure since I made my complaint. This encompasses:
Expedited luggage tracing and delivery: Employ every resource available to locate my missing luggage and ensure its delivery within 48 hours. Updates on the search progress should be provided via hourly email and phone calls.
Monetary compensation for damages: I expect a fair and immediate financial reimbursement for these damages.
Failure to address these demands promptly and effectively will leave me no choice but to pursue further legal action to recoup my losses and hold you accountable for this gross service failure.
I trust that you will take this matter with the utmost seriousness and expedite a satisfactory resolution.
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