Spice Jet Airlines — Unethical Behavior and Baggage Missing

I booked SpiceJet flight from Bangalore to Darbhanga (SG - 493) and journey was dated on[protected] and scheduled time was 12:15 PM.

PNR Number: GHVLJE

After undergoing all protocols at Airport, i was waiting at boarding gate. One of SpiceJet employee informed us, flight to Darbhanga got cancelled . They informed 5 minute before boarding.

It created chaos at Airport among passengers. There was no other flights to Darbhnaga and SpiceJet has no clue, how they are going to handle the situation. I somehow managed to get Flight to Patna (SG768) after long argument with SpiceJet Employees, as i had emergency and any how i have to travel. My departure got delayed by 2 hours.

I got new boarding pass to Patna, I rechecked from their employees, Are they going to keep my checked-in baggage to Patna flight? They confirmed and assured me twice, they are moving my baggage to Patna Flight.

When i reached Patna, flight got 1 hour more delayed and i reached around 5:30 pm.

I was waiting for my Baggage at Belt -1 and when i didn't find my baggage, i spoke to SpiceJet Team at Patna Airport. They informed, They didn't received my baggage from Bangalore.

I was in hurry, as i need to travel to another city. Now, I don't have anything with me. My keys and all important things were in Baggage. I felt like handicapped and behavior of Airport Employees were harassing. I was mentally disturbed. Its like a mental torture, as i have nothing with me.

I logged baggage complain and below is the details:

Reference Number PATSG2031460M
Bag 1: Tag No:[protected]
Bag 2: Tag No:[protected]
Reference Number PATSG2031461M
Bag 1: Tag No:[protected]
Bag 2: Tag No:[protected]

SpiceJet Team said, luggage will come next day by same flight, you will get in evening / 24 hours.

I somehow managed to stay for next days. I tried to reach airport on call but no body was responding. I reached Airport next day on 10th Dec at 5 pm to collect my luggage. There was no response and acknowledgement from SpiceJet Team, after long arguing for 3 hours at SpiceJet counter, i got my Baggage at 8:30 PM at night.

This is ridiculous and very disappointing. I never expected such unethical behavior from SpiceJet.

I had a very huge loss in terms of monetary and mentally harassed for this unprofessional behavior from SpiceJet.

I am just claiming Rs. 40000 as a monetary loss. Please help me.