Trip Date - 7th Nov and 16th Nov
PNR - TG4RUA
Description - Booked 3 roundtrip tickets from Delhi - Gorakhpur - Delhi. Paid extra for SpiceMax for extra legroom and comfort. There was a change in the flight and we were put to a smaller flight where the seats weren't SpiceMax, so I followed up with SpiceJet for a refund as we didn't receive the service that we paid for but the only response I get from them is "With reference to your email, we would like to inform you that we request you to allow some time to check on the instance and we shall get back to you with an update at the earliest".
I have been seeing this response for the past 1 month and they aren't even bothered to either give me a call or let me know how much time would it take for them to resolve this.
Can someone please help? Was this information helpful? |
The complaint which do not contain attached evidences is of difficult or of impossible consideration by anyone.
For example, important answer required on "there was a change in the flight" in the form, who had changed the flight and where are evidences of the primary ticket and later reservation?
The submitter can collect the evidences of all relevant transactions between the passenger and the air carrier, to find and to hire a lawyer for the civil action in the magistrate (district) court, if the passenger is ready to pay for the legal assistance about[protected] rupees and to put his own efforts for future output on reimbursement in his favor.
Alternatively, the passenger, if he is more or less familiar with the civil aviation and customer law, can introduce with the procedure of the customers court in his area of residence, where charge is 100 rupees only and apply against the particular failure of the air carrier for the reimbursement o losses.