Spice Jet Airlines — unethical charged for excess weight in cabin luggage

Address:

21 SAGAR MANNA ROAD, Kolkata, West Bengal, 700060

I have booked tickets in spicejet from bangalore to kolkata with online check-in. Due to convid-19 issue i did web checkin to avoid standing in queue. I was carrying total two bags. One laptop bag of 4 kg and another small trolley bag of 9 kg. At the time of boarding spicejet staff stop allowing me with two bags. I understood the concern and told them to shift my trolley bag in check-in luggage as in my ticket already provision is there. But they not agreed and allowed me to do so. Very rudely told i have to pay excess baggage charges of rs 2400/ else they will unboarding my ticket. I have no other option rather than to pay. But the experience was very bad as i feel i was cheated by the airlines particularly at the stage when entire mankind is under thread of the corona effect.