Spice Jet Airlines — unprofessional and unethical behavior encountered while checkin

Address:

Patna, Bihar

Pledged not to use spicejet ever again, did a mistake.

July 19th - sg 732, boarded at patna airport, had two 16 kg checkin bag and 9 kg carry on bag when we weigh our bags at the airport.

I agreed to pay for the extras even we weigh few kgs less at home. No hassle.

Then i was asked to pay for my laptop bag weight as well, which was unjustifiable. Never ever i paid for my laptop bag as an extra carry on bag in last 10 years. No other flights charge such an extra bag fee.

I agreed to pay for the laptop bag as well, but asked the spicejet staff their ids which they declined to provide, they get all our informations and unwilling to provide their ids, which would help me to streamline complaint against them. Our co-passengers were too carrying carry on bag above 10 kgs, but we're singled out.

They even said, it's bihar we do what we want here.

Their names
1. Divya nandani
2. Praveen singh

And their boss - wasim

It's a terrible experience in last 10 years. No spicejet again in future for me and my friends and family.