Spice Jet Airlines — Unscheduled Delay and Failure to attend to Customer Calls and Complaints

Address:

Bangalore, Karnataka

Flight SG 524 originally scheduled to take off at 5:55 p.m. on 29th November 2014 from Bangalore to reach Kolkata at 8:25 p.m. has been rescheduled to take off at 7:30 p.m. and shall reach Kolkata only at 10.00 p.m. or thereafter. It is imperative that I reach Kolkata well before 29th November 2014 evening to attend an urgent business requirement and a pre-scheduled dinner meeting. I have already called the Spice Jet customer care number, nodal office number as well as the Appellate Authority number with absolutely no results. To begin with nobody answers the call, half the numbers are not working and when the operator did happen to receive the call she promptly transferred the call onwards where it again went unanswered to my utter frustration. Spice Jet's absolute unprofessional behaviour and callous approach towards its consumers have left me appalled. I wish to reschedule my flight to a morning flight tomorrow, 29th September 2014, if possible so as to mitigate any business loss I may incur due to Spice Jet's incompetence. Regards, AD