Spice Jet Airlines — Utter mismanagement by Spicejet for lady travellers

Address:

Mumbai City, Maharashtra

Dear Sir, This is to inform you, that I was cheated by Spicejet. I had booked for 2 tickets in the month of September 2014, as per the discount scheme offered by the airline . Thus a ticket from Mumbai to Coimbatore on 02-May-2015 and return on 03-June 2015 was booked for my wife and daughter . (as per attachment ) On 23-April 2015, a vague email as well as sms was received from the airline. ( The mail is enclosed herewith under Annexure 1). If the mail is read, it does not talk of cancellation but 'schedule change for your flight SG451 dated 02-May-2015 from Mumbai to Coimbatore, as we transition to our new schedule'. Both the phone numbers provided were available despite trying for a long time. And this for a flight barely 9 days before schedule, which as i mentioned was booked almost 9 months in advance.I fail to understand how irresponsible an airline can be to their customers can be. Spicejet is still running some discount schemes now. I wonder how many such customers they will take for a ride Further I immediately complained to Spicejet and got a reply from the airline, stating that ' please note that any changes/cancellations are not permitted over the mail due to security reasons.'. Then on checking with 'http://changes.spicejet.com', it was indicated that both the flight booked for 2nd May 2015as well as 03-June 2015' were 'Cancelled'. But the schedule for the date 02-May-2015 on the DGCA website is no flights for the said time On checking with the customer service no on 24th, the executive was very curt in saying that the flights were cancelled and that the only alternative was to go by 5.20 am flight from Mumbai to Hyderabad and then from Hyderabad to Coimbatore by evening flight. Spicjet is not responsible for any lodging, boardin or food and that my wife and child has to fend for themself. and spicejet is not going to be responsible . How can an Airline be so callous? Will the Chairman of Spicejet agree to such options if it were his wife and child and that to in a city where we do not know anybody? I was thus forced to book an alternate flight (i.e both to and fro) for which I had to incur Rs 25, 000/- . for no fault of mine . I subsequently called up the airline and got the flight cancelled as I had no option. I have as yet not got any refund . Despite cancellation, my wife was getting messages on here mobile about flight no 541. I wonder what an I supposed to do? As you notice, this has lead to a lot of emotional stress for me and my family . I request your goodself to order the Airline to refund me for the extra cost of Rs 25, 000/- incurred by me due to their irresponsible functioning. I hope that I shall get due justice . Thanking you, a very agonised customer Ajitkumar Pillai Annexure 2 Dear Ma’am, PNR:- D4Z76C Greetings from SpiceJet. This is with reference to the trailing mail. We regret the inconvenience caused due to the extended hold time on contacting the Call Centre numbers. At times due to extensive call flow, it is possible that our executive may not be able to attend to your call on priority. Each call is important for us and we try to respond to all calls and assist Passengers to the best of our abilities. We would request you to call the number again if you have not been able to get through the first time and assure you that your call would be attended as soon as an executive is free. further, please note that any changes/cancellations are not permitted over the mail due to security reasons. Hence, you are requested to call our call center on below mentioned numbers or contact concerned agency through which booking was done for alternate flight (if available) or for full refund. We again apologize for the inconvenience caused. Assuring you of our best attention at all times. Thanks & Regards, Suhail Wani, Senior Executive-Customer Experience, SpiceJet Ltd| Plot No.319, Udyog Vihar Phase 4 | Gurgaon – 122016| India Call Center 24/7# +91 [protected] / [protected] Whatever We Do, We Do It With All Our Heart From: Service Sent: Thursday, April 23, 2015 8:20 PM To: Service Subject: Feedback site logo Received Service Information Information from a guest. Details are below Name: Mrs Sunila Pillai Email-Id [protected]@yahoo.com Mobile [protected] PNR D4Z76C Feedback Service Information Comments I have received a message, about reschedule of my flt SG451 from BOM to CJB on 02-May-2015. No details of travel time change has been provided in your site http://changes.spicejet.com . Your call center nos. makes us wait for more than 7-8 minutes, without any assistance.Please check and revert with clear message of revised time schedule if any. Annexure 1 --- On Thu, 23/4/15, [protected]@spicejet.com <[protected]@spicejet.com> wrote: > From: [protected]@spicejet.com <[protected]@spicejet.com> > Subject: SpiceJet Flight Status Notification - SG 451 dated 02-May-15 > To: [protected]@YAHOO.COM > Date: Thursday, 23 April, 2015, 5:06 PM > THIS > IS AN AUTO-GENERATED MESSAGE. PLEASE DO NOT REPLY TO THIS > EMAIL. > > > > Dear SpiceJet customer (PNR-D4Z76C): There has been a > schedule change for your flight SG 451 dated 02-May-15 from > Mumbai to Coimbatore, as we transition to our new summer > schedule. For fastest response, please go to our > self-service web tool at http://changes.spicejet.com for > updated flight information and to rebook yourself on an > alternate flight if required. If after visiting our > self-service tool you need further assistance, please call > your travel agent or our call centre at [protected]/ > [protected]. Thank you for flying SpiceJet. > > > > Sincerely, > > SpiceJet Customer Service > > Email: [protected]@spicejet.com >