Spice Jet Airlines — very long delay of 3 hours of flight sg 341

Address:

Hyderabad, Telangana

This flight with fare which is above 8500/- is delayed by more than 3 hours. I booked this flight for a medical emergency and is delayed initially by 30 minutes and then 1hour30mins and now again it is further delayed by 45 minutes. When asked for reasons for delay the incharge person has no answer. He sited there is no clearance for this flight and made a video call to the pilot informing the flight is ready but have no clearance.