[Resolved]  Spice Jet Airlines — Wheel Chair passenger not attended properly at Kolkata Airport on 4th Oct.2014

Kindly refer your PNR no. RDZ5WK wherein five passengers travelled from Kolkata to Chennai in flight no. Spice Jet SG-324 in that my mother Bharathi Shanmugavadivu aged 87 years was a wheel passenger. We Checked in and waited a long for the attendant to take the Wheel Chair passenger but was getting delayed and we were advised by your staff to for Security for other passengers since the time for boarding was within 30 minutes. As per their advice we left my mother near the checkin counter itself assuming that she will also follow soon. We were under tension that she has not reached till the boarding commenced. Later the staff near the gate atlast informed that she has already boarded the flight. After seeing her in the flight only we were relieved but she narrated that nobody cared to take her to the flight and even an attendant who moved the wheel chair left her in between and moved out and after seeing her in stress some of the passengers enquired her what is the problem and she could reply them she knows only Tamil. Later at the last moment the attendant came and moved her to the flight. This has resulted everyone under tension and entire joy attending the Puja in Kolkata vanished instantly. The Complaint is that you should post more number of staff for this service besides your staff at the Check in counter should not made her to wait unattended nor they should not have advised other fellow passengers to go for security check. They should understand how much of tension for the aged passenger and other fellow passengers at this juncture. Only after she boarded the flight only the staff at the Gate answered properly otherwise whenever we approached them on this matter they never cared to contact the staff at the check in counter to know about the status of the Wheel Chair passenger wait for more than 45 minutes. Hope Spice Jet understand the situation and how much of anxiety we had undergone due to the carelessness of the Attendant and and miscommunication and should be avoided in future for other Wheel Chair Passengers.