[Resolved] Spice Mobiles — Delivery of old handset after repairing in place handset of spice smart mobile model no. Mi-501

Dutta Rakesh

from Guwahati, Assam

Address:

Kamrup Metropolitan, Assam, 91

I have a delivered my spice mobile handset at "TOUCH PALACE", Guwahati for repairing against SRN No.03100913FC0121 dated:08.12.2015. I have approached to the above-said handset on 19.01.2016. The above-said authorized service centre has delivered me a old and separate model of handset in place handset of spice smart mobile model No.MI-501, which I refused to accept. Hence, I have returned the mobile handset to the above-said service centre to handover my spice mobile vide SRN No.03100913GI10331 dated:19.01.2016. The matter may please be looked into and facilitate early delivery of my original spice mobile handset.

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Complaint marked as Resolved

Spice Mobiles / Spice Mobility customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2016

Spice Mobiles / Spice Mobility Customer Care's response Dear Sir, We thank you for patronizing Spice Products. This communication is towards acknowledging your concern and we wish to inform you that as per our records your handset has been delivered to you. If still you are facing any problem regarding that you may write us on [protected]@smobility.in or call on our customer care no[protected] between 10 AM to 6:30 PM, from Monday to Saturday. We would like to assure you that our endeavor is to provide you quality service and your feedback will help us in improving our service further. Warm Regards, Customer Care Officer Spice Retail Limited