Spice Mobiles / Spice Mobility Complaints & Reviews

Dear Sir,
My name is DEVENDRA GURJAR I bought a spice mobile hand set juest 08/08/2013 and third day handshet problem create version (S-5249 BOSS), the display of set was broken.and not proper work i went to jaipur service centre of Spice mobile to repaire it 25day ago, but still they are saying that spare parts...

I had purchased a Android Mobile Mi-435 (IMEI No. [protected]) from Kota (Raj)..on dated 20.06.2013. I had only used 10 days its power on/off button break down 4 time & I approached 4 time at service centre, Kota on 06.07.2013, 20.07.2013, 31.07.2013 & 20.08.2013 for repairing of above for its power button break down . Last time I give above sets on 20.8.2013 for repair, the service centre 2nd time sent this set to Jaipur, till date I have not received my above sets after repair. I purchased above set only keep in your custdy ? It you, my & all users faith in future your company, so please replace aboveset and sent to me at the earliest. Thanking you

Dear team,

First of all note down all the details about mobile :

Imei number - [protected]
Imei number - [protected]
Purchase date - 01/11/2012
Invoice no[protected]
Model number-mi-425

This mobile is in service centre since 25th june 2013, but after continuous follow up, i still don't have my phone back. Now you can imagine, how pathetic and worst your service are : (My phone had some problems with screen, (There were no display on screen). Hence, i decided to submit phone to service centre on 25th june 2013. Firstly, your service centre staffs refused to take phone without even investigating. (This model is out of warranty). After begging and showing invoice to them, they have kept my phone and said, "come in 7 days".

After that, horror starts!

No one was picking phone in service centre.
Call to customer care : they usually say, "please contact service centre for exact details".

Finally, after lots of drama, finally customer care told, "your phone is ready to pickup from service centre, kindly collect it".

When, i visited service centre on 20th july 2013, i found, touchscreen has been corrected but not fully functional and in addition to previous problem, bottom buttons stopped working : (I again spoke to customer care and they said, submit your phone and it will get fixed.

Again same story started, call to service centre, call to customer care. Finally customer care responded on 31st july 2013 and told "you can collect from service centre" but speak to mr. Shailender first (Some staff of service centre).

Here, one more twist arrived, when shailender said (Your phone is not turning on, but we will fix this and collect tomorrow).

Today (01 aug 2013), i visited service centre : problems were still there (Screen not fully functional, buttons were not working) and this time body has huge scratches (Seems like has been intentionally scratched somewhere).

The worst part is: phone was in continuous use from 12 july 2013 to 19 july 2013 (Anyone can identify from call history to unknown numbers). Ucbrowser was installed and has huge browsing history of porn websites during mentioned period.

If this is the service, you are providing to customer, then it's better not to commit warranty on mobile phones.

I need a new phone of same model or better instead of this phone. I can't accept this phone, which has been used by someone else in rude manner and used for browsing porn. I have family and kids at home and i know they are more sensible than your service centre staffs.

Looking for your positive response.

dear sir
still my problem is not resolve


[protected] Forwarded message[protected]
From: Vinni Singhal <[protected]@gmail.com>
Date: Wed, Jul 10, 2013 at 5:34 PM
Subject: Re: POOR SERVICE OF SPICE HAND SET
To: Customer Care <[protected]@smobility.in>


Dear CC,
STILL MY PHONE IS NOT REPAIRED BY YOUR SIDE AFTER VERY LONG TIME .................
RINGER IS VERY VERY LOW I CAN'T HEAR THE RING IN THE FRONT O[censored]R SERVICE CENTRE PERSON
STILL MY HAND SET IS AVAILABLE AT YOUR SERVICE CENTRE
PLEASE GIVE ME ANY SENIOR AUTHORITY MAIL ID WITH PHONE NO
VERY VERY POOR SERVICE OF SPICE



On Wed, Jul 10, 2013 at 4:33 PM, Vinni Singhal <[protected]@gmail.com> wrote:


[protected] Forwarded message[protected]
From: Customer Care <[protected]@smobility.in>
Date: Wed, Jul 10, 2013 at 4:20 PM
Subject: RE: POOR SERVICE OF SPICE HAND SET
To: Vinni Singhal <[protected]@gmail.com>


Dear Sir,

We thank you for writing to us.

With reference to your mail below, we wish to inform you that as per the confirmation received from service centre , your handset is ready at ASC.

You are requested to collect the handset from Service center.

Looking forward to your continued patronage.

Warm Regards
Customer Care Officer
Customer Care Helpline[protected]


From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 10 July, 2013 1:33 PM

To: Customer Care
Subject: Re: POOR SERVICE OF SPICE HAND SET

no response from your service centre


On Tue, Jul 9, 2013 at 4:58 PM, Vinni Singhal <[protected]@gmail.com> wrote:
have you check why the volume of that phone is low
no one can hear the ring ????????????????????


On Tue, Jul 9, 2013 at 4:29 PM, Customer Care <[protected]@smobility.in> wrote:
Dear Sir ,

We thank you for writing to us .

With reference to your mail below , we wish to inform you that the mentioned handset was checked for the issue reported and ringer is replaced due to your repeated ringer related problems reported to us ,with the handset .

We have checked the handset properly and it is working fine .

Hence, you are requested to collect the handset from the service center tomorrow i.e 10th July ,2013 and check the same at your end .

Looking forward to your continued patronage .

Warm Regards
Customer Care Officer
Spice Customer Care Helpline No :[protected]

From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 09 July, 2013 2:38 PM

To: Customer Care
Subject: Re: POOR SERVICE OF SPICE HAND SET

Dear CC ,
Now your replaced the ringer finally then why you're waiting for that so long ?????????????????????????????????????????????????????
i think all you are not able to judge / find the problem
if future i am not intrested to purchase spice handset
very very poor hand set and company service


On Tue, Jul 9, 2013 at 2:31 PM, Customer Care <[protected]@smobility.in> wrote:
Dear Sir,

We thank you for writing to us.

With reference to your mail below, we wish to inform you that issue has been resolved after replacing the ringer and now its working fine.

You are requested to collect the handset from Service center by tomorrow.

Looking forward to your continued patronage.

Warm Regards
Customer Care Officer
Customer Care Helpline[protected]


From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 09 July, 2013 11:27 AM

To: Customer Care
Subject: Re: POOR SERVICE OF SPICE HAND SET

Reminder 1


On Mon, Jul 8, 2013 at 1:09 PM, Customer Care <[protected]@smobility.in> wrote:
Dear Sir,

We thank you for writing to us.

With reference to your mail below, we wish to inform you that as you submitted the handset again today , we will get the same checked on priority .

We will ensure the priority resolution to the issue faced with the handset .

Looking forward to your continued patronage .

Warm Regards
Customer Care Officer
Spice Customer Care Helpline :[protected]



From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 08 July, 2013 12:18 PM
To: Customer Care; [protected]@spicemobile.in; Human.[protected]@spicedigital.in; [protected]@spicedigital.in; Prerna.[protected]@spicedigital.in; [protected]@spicemobile.in; [protected]@spicemobile.in

Subject: Re: POOR SERVICE OF SPICE HAND SET

Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 12:18 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 12:17 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards



On Mon, Jul 8, 2013 at 12:17 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 12:17 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 12:17 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 12:17 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 12:16 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 11:22 AM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards
vinni singhal


On Mon, Jul 8, 2013 at 10:44 AM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority
regards
vinni singhal



On Sat, Jul 6, 2013 at 5:12 PM, Vinni Singhal <[protected]@gmail.com> wrote:
if my hand set is not repaired at that time i will go to consumer court and file a case


On Sat, Jul 6, 2013 at 4:40 PM, Customer Care <[protected]@smobility.in> wrote:
Dear Sir,



We thank you for writing to us .



With reference to your mail below, we wish to inform you that the mentioned handset is repaired and checked thoroughly .



We request you to please collect the handset from the Service center.



Looking forward to your continued patronage .



Warm Regards

Customer Care Officer

Customer Care helpline No :[protected]







From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 06 July, 2013 4:22 PM


To: Customer Care
Subject: Re: POOR SERVICE OF SPICE HAND SET


reminder 1



On Wed, Jul 3, 2013 at 5:21 PM, Customer Care <[protected]@smobility.in> wrote:

Dear Sir,



We thank you for writing to us.



With reference to your mail below, we wish to inform you that we are getting the handset checked again for the issue reported.

We request you to please allow us some time .

Looking forward to your continued patronage.

Warm Regards

Customer Care Officer

Spice Customer Care Helpline No :[protected]







From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 03 July, 2013 4:34 PM


To: Customer Care
Subject: Re: POOR SERVICE OF SPICE HAND SET



Dear Spice,

Still I am not received any feed back from ur service centre

and still my phone is lying at your service centre i am refuse to accept the same hand set due to ringer is not working properly if your are unable to repair this hand set the i will go to consumer court i am totally fadepp from spice

my no is [protected]

plz updated the status on urgent basis

very poor phone of spice

still this hand set is on ur service centre my slip no is C60186





On Wed, Jul 3, 2013 at 4:16 PM, Customer Care <[protected]@smobility.in> wrote:

Dear Sir,



We thank you for writing to us.



With reference to your mail below, we wish to inform you that as per confirmation received from service centre, your handset was submitted on 15th June 2013 and it was delivered to you 22 June 2013.



phone was submitted for ringer and hang issue which was resolved after replacing the ringer and software upgrade.



However, you are still facing problem please submit the handset at the Service Center and share the Service Request Number. so that we can check and resolve the issue faced in the handset .



We will ensure the priority resolution to the issues faced.

Looking forward to your continued patronage

Warm Regards,

Customer Care Officer

Customer Care Helpline[protected]









From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 02 July, 2013 5:49 PM
To: Customer Care


Subject: Re: POOR SERVICE OF SPICE HAND SET



still no response from ur side why ????????????????????????????????????????////



On Tue, Jul 2, 2013 at 1:15 AM, Customer Care <[protected]@smobility.in> wrote:

Dear Mr. Singhal,

We sincerely regret the inconvenience caused to you , however, we request you to allow us some time as we are working on your case and will get in touch with you shortly.

Looking forward to your continued patronage



Warm Regards,



Customer Care Officer

Customer Care Helpline[protected]







From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 01 July, 2013 7:02 PM
To: Customer Care
Subject: Fwd: POOR SERVICE OF SPICE HAND SET





[protected] Forwarded message[protected]
From: Vinni Singhal <[protected]@gmail.com>
Date: Mon, Jul 1, 2013 at 7:00 PM
Subject: Re: POOR SERVICE OF SPICE HAND SET
To: Customer Care <[protected]@smobility.in>

Dear Spice

i am facing 2nd time problem with you and this time i am going to consumer court and file a case if i am not getting refund from ur side

really in future i never recommend spice company hand set to any one

very bad hand set



On Mon, Jul 1, 2013 at 6:49 PM, Customer Care <[protected]@smobility.in> wrote:

Dear Mr. Singhal,

We thank you for writing to Customer Care of Spice Mobiles.

With reference to your mail below, we wish to confirm that your concern is registered with us with reference number [protected] . We shall get back to you shortly with resolution.

Assuring you of our best service support, at all times.

Warm Regards

Customer Care Officer

You may contact us on Customer Support Helpline :[protected]







From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 01 July, 2013 5:46 PM
To: [protected]@spicedigital.in; [protected]@spicemobile.in; [protected]@spicemobile.in; [protected]@spicelab.in; [protected]@spicemobile.in; [protected]@spicemobile.in; T.M.[protected]@spicemobile.in; [protected]@spicemobile.in; [protected]@spicemobile.in; Prerna.[protected]@spicedigital.in; Human.[protected]@spicedigital.in


Subject: POOR SERVICE OF SPICE HAND SET



Dear Spice Company,

I have purchase spice mobile model no is M-5363 ( in warranty)

IMEI NO [protected]

i am facing lots of problem during using this hand set

1) Auto shut off

2) Call hang

3) Ringer is not working

4) network problem

5) Voice is very low

i have already submitted the same to your service center name is ND TRADERS

vikas puri

your reference no is D60186



still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court



Please replace my hand set on urgent basis

regrads

vinni singhal

[protected]





























[protected] Forwarded message[protected]
From: Vinni Singhal <[protected]@gmail.com>
Date: Wed, Jul 10, 2013 at 5:34 PM
Subject: Re: POOR SERVICE OF SPICE HAND SET
To: Customer Care <[protected]@smobility.in>


Dear CC,
STILL MY PHONE IS NOT REPAIRED BY YOUR SIDE AFTER VERY LONG TIME .................
RINGER IS VERY VERY LOW I CAN'T HEAR THE RING IN THE FRONT O[censored]R SERVICE CENTRE PERSON
STILL MY HAND SET IS AVAILABLE AT YOUR SERVICE CENTRE
PLEASE GIVE ME ANY SENIOR AUTHORITY MAIL ID WITH PHONE NO
VERY VERY POOR SERVICE OF SPICE



On Wed, Jul 10, 2013 at 4:33 PM, Vinni Singhal <[protected]@gmail.com> wrote:


[protected] Forwarded message[protected]
From: Customer Care <[protected]@smobility.in>
Date: Wed, Jul 10, 2013 at 4:20 PM
Subject: RE: POOR SERVICE OF SPICE HAND SET
To: Vinni Singhal <[protected]@gmail.com>


Dear Sir,

We thank you for writing to us.

With reference to your mail below, we wish to inform you that as per the confirmation received from service centre , your handset is ready at ASC.

You are requested to collect the handset from Service center.

Looking forward to your continued patronage.

Warm Regards
Customer Care Officer
Customer Care Helpline[protected]


From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 10 July, 2013 1:33 PM

To: Customer Care
Subject: Re: POOR SERVICE OF SPICE HAND SET

no response from your service centre


On Tue, Jul 9, 2013 at 4:58 PM, Vinni Singhal <[protected]@gmail.com> wrote:
have you check why the volume of that phone is low
no one can hear the ring ????????????????????


On Tue, Jul 9, 2013 at 4:29 PM, Customer Care <[protected]@smobility.in> wrote:
Dear Sir ,

We thank you for writing to us .

With reference to your mail below , we wish to inform you that the mentioned handset was checked for the issue reported and ringer is replaced due to your repeated ringer related problems reported to us ,with the handset .

We have checked the handset properly and it is working fine .

Hence, you are requested to collect the handset from the service center tomorrow i.e 10th July ,2013 and check the same at your end .

Looking forward to your continued patronage .

Warm Regards
Customer Care Officer
Spice Customer Care Helpline No :[protected]

From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 09 July, 2013 2:38 PM

To: Customer Care
Subject: Re: POOR SERVICE OF SPICE HAND SET

Dear CC ,
Now your replaced the ringer finally then why you're waiting for that so long ?????????????????????????????????????????????????????
i think all you are not able to judge / find the problem
if future i am not intrested to purchase spice handset
very very poor hand set and company service


On Tue, Jul 9, 2013 at 2:31 PM, Customer Care <[protected]@smobility.in> wrote:
Dear Sir,

We thank you for writing to us.

With reference to your mail below, we wish to inform you that issue has been resolved after replacing the ringer and now its working fine.

You are requested to collect the handset from Service center by tomorrow.

Looking forward to your continued patronage.

Warm Regards
Customer Care Officer
Customer Care Helpline[protected]


From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 09 July, 2013 11:27 AM

To: Customer Care
Subject: Re: POOR SERVICE OF SPICE HAND SET

Reminder 1


On Mon, Jul 8, 2013 at 1:09 PM, Customer Care <[protected]@smobility.in> wrote:
Dear Sir,

We thank you for writing to us.

With reference to your mail below, we wish to inform you that as you submitted the handset again today , we will get the same checked on priority .

We will ensure the priority resolution to the issue faced with the handset .

Looking forward to your continued patronage .

Warm Regards
Customer Care Officer
Spice Customer Care Helpline :[protected]



From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 08 July, 2013 12:18 PM
To: Customer Care; [protected]@spicemobile.in; Human.[protected]@spicedigital.in; [protected]@spicedigital.in; Prerna.[protected]@spicedigital.in; [protected]@spicemobile.in; [protected]@spicemobile.in

Subject: Re: POOR SERVICE OF SPICE HAND SET

Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 12:18 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 12:17 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards



On Mon, Jul 8, 2013 at 12:17 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 12:17 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 12:17 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 12:17 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 12:16 PM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards


On Mon, Jul 8, 2013 at 11:22 AM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority I have purchase spice mobile model no is M-5363 ( in warranty)
IMEI NO [protected]
i am facing lots of problem during using this hand set
1) Auto shut off
2) Call hang
3) Ringer is not working
4) network problem
5) Voice is very low
i have already submitted the same to your service center name is ND TRADERS
vikas puri
your reference no is D60186

still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court
regards
vinni singhal


On Mon, Jul 8, 2013 at 10:44 AM, Vinni Singhal <[protected]@gmail.com> wrote:
Dear Spice,,
As per your information give i had visited your service centre regarding to collect my hand set
but after cross verifying the same i am facing the same problem still my handset is not repaired by your side
i think you are not capable to repair this handset
it means all your setting at there are fools your are not capable to resolve this case on urgent basis
either pls refund my money back or provide new hand set on top priority
regards
vinni singhal



On Sat, Jul 6, 2013 at 5:12 PM, Vinni Singhal <[protected]@gmail.com> wrote:
if my hand set is not repaired at that time i will go to consumer court and file a case


On Sat, Jul 6, 2013 at 4:40 PM, Customer Care <[protected]@smobility.in> wrote:
Dear Sir,



We thank you for writing to us .



With reference to your mail below, we wish to inform you that the mentioned handset is repaired and checked thoroughly .



We request you to please collect the handset from the Service center.



Looking forward to your continued patronage .



Warm Regards

Customer Care Officer

Customer Care helpline No :[protected]







From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 06 July, 2013 4:22 PM


To: Customer Care
Subject: Re: POOR SERVICE OF SPICE HAND SET


reminder 1



On Wed, Jul 3, 2013 at 5:21 PM, Customer Care <[protected]@smobility.in> wrote:

Dear Sir,



We thank you for writing to us.



With reference to your mail below, we wish to inform you that we are getting the handset checked again for the issue reported.

We request you to please allow us some time .

Looking forward to your continued patronage.

Warm Regards

Customer Care Officer

Spice Customer Care Helpline No :[protected]







From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 03 July, 2013 4:34 PM


To: Customer Care
Subject: Re: POOR SERVICE OF SPICE HAND SET



Dear Spice,

Still I am not received any feed back from ur service centre

and still my phone is lying at your service centre i am refuse to accept the same hand set due to ringer is not working properly if your are unable to repair this hand set the i will go to consumer court i am totally fadepp from spice

my no is [protected]

plz updated the status on urgent basis

very poor phone of spice

still this hand set is on ur service centre my slip no is C60186





On Wed, Jul 3, 2013 at 4:16 PM, Customer Care <[protected]@smobility.in> wrote:

Dear Sir,



We thank you for writing to us.



With reference to your mail below, we wish to inform you that as per confirmation received from service centre, your handset was submitted on 15th June 2013 and it was delivered to you 22 June 2013.



phone was submitted for ringer and hang issue which was resolved after replacing the ringer and software upgrade.



However, you are still facing problem please submit the handset at the Service Center and share the Service Request Number. so that we can check and resolve the issue faced in the handset .



We will ensure the priority resolution to the issues faced.

Looking forward to your continued patronage

Warm Regards,

Customer Care Officer

Customer Care Helpline[protected]









From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 02 July, 2013 5:49 PM
To: Customer Care


Subject: Re: POOR SERVICE OF SPICE HAND SET



still no response from ur side why ????????????????????????????????????????////



On Tue, Jul 2, 2013 at 1:15 AM, Customer Care <[protected]@smobility.in> wrote:

Dear Mr. Singhal,

We sincerely regret the inconvenience caused to you , however, we request you to allow us some time as we are working on your case and will get in touch with you shortly.

Looking forward to your continued patronage



Warm Regards,



Customer Care Officer

Customer Care Helpline[protected]







From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 01 July, 2013 7:02 PM
To: Customer Care
Subject: Fwd: POOR SERVICE OF SPICE HAND SET





[protected] Forwarded message[protected]
From: Vinni Singhal <[protected]@gmail.com>
Date: Mon, Jul 1, 2013 at 7:00 PM
Subject: Re: POOR SERVICE OF SPICE HAND SET
To: Customer Care <[protected]@smobility.in>

Dear Spice

i am facing 2nd time problem with you and this time i am going to consumer court and file a case if i am not getting refund from ur side

really in future i never recommend spice company hand set to any one

very bad hand set



On Mon, Jul 1, 2013 at 6:49 PM, Customer Care <[protected]@smobility.in> wrote:

Dear Mr. Singhal,

We thank you for writing to Customer Care of Spice Mobiles.

With reference to your mail below, we wish to confirm that your concern is registered with us with reference number [protected] . We shall get back to you shortly with resolution.

Assuring you of our best service support, at all times.

Warm Regards

Customer Care Officer

You may contact us on Customer Support Helpline :[protected]







From: Vinni Singhal [mailto:[protected]@gmail.com]
Sent: 01 July, 2013 5:46 PM
To: [protected]@spicedigital.in; [protected]@spicemobile.in; [protected]@spicemobile.in; [protected]@spicelab.in; [protected]@spicemobile.in; [protected]@spicemobile.in; T.M.[protected]@spicemobile.in; [protected]@spicemobile.in; [protected]@spicemobile.in; Prerna.[protected]@spicedigital.in; Human.[protected]@spicedigital.in


Subject: POOR SERVICE OF SPICE HAND SET



Dear Spice Company,

I have purchase spice mobile model no is M-5363 ( in warranty)

IMEI NO [protected]

i am facing lots of problem during using this hand set

1) Auto shut off

2) Call hang

3) Ringer is not working

4) network problem

5) Voice is very low

i have already submitted the same to your service center name is ND TRADERS

vikas puri

your reference no is D60186



still i am not getting any response from ur end if i am not received any response from your end then i will go to consumer court



Please replace my hand set on urgent basis

regrads

vinni singhal

[protected]

I have purchased Spice mobile Mi355 on 08/09/12. Since last 5 days, my phone has hanged. Now when i went to find the service center, i came to know that they have withdrawn completely from the market. there are no dealers or service center's in nashik. Even their toll free number has no response. I really don't know what to do.

Shyam Bhatia.

I HAVE PURCHASED A MOBILE HANDSET FROM NAAPTOL BACHAT BAZAR OF SPICE MOBILE MODEL NO. SPICE MOBILE - Mi 351, AND THE DAY I GOT THIS HANDSET IT IS NOT WORKING PROPERLY, THERE IS VOICE PROBLEM IN THE HANDSET THE OTHER PERSON ON THE LINE CAN'T HEAR THE VOICE OF MINE CLEARLY AND EVEN I TOO CAN'T HEAR OTHER PERSON'S VOICE CLEARLY. SECONDLY PHONE IS HAVING VIBRATOR WHEN CALL CONNECTED WHICH CREATES IRRITATION WHILE CALLING, TO ME AND TO THE OTHER PERSON TOO,
OTHER ONE WHEN THERE IS ANY CALL WAITING THERE THEN AGAIN A IRRITATIVE SOUND COMES AND WE CAN'T HEAR THE VOICE.

I COMPLAINT TO CUSTOMER CARE THEN THEY ADVISED ME TO GO TO VIGNESH SERVICES SECTOR 34 CHD. WHERE THEY JUST TOLD ME IT IS MANUFACTURING DEFFECT AND THEY CAN'T CHANGE IT JUST TAKE IT AS IT IS, AGAIN I MAILED AT CUSTOMER CARE OF NAAPTOL AND SPICE BUT ALL IN WAIN, NAAPTOL TEAM HAS NOT CONTACTED OR REVERT ME FOR THIS ISSUE AT ONCE, THEY JUST SOLD AND FORGOT. NOW AGAIN SPICE MOBILE ADVISED ME TO GIVE THE HANDSET AT CUSTOMER SERVICE CENTRE 34 CHD. (VIGNESH SERVICES) AND I DROPPED THE PHONE THERE, I WANT MY MONEY BACK, BECAUSE ITS A NEW HANDSET AND FROM THE FIRST DAY ITS HAVING PROBLEMS, AND UNDER REPAIR. PLEASE HELP ME OUT OF THIS AND DO THE NEEDFUL BY TAKING NECESSARY ACTION. BILL NO. 662 DATED[protected]RADIANT DISTRIBUTORS, BILLER SUGGESTED BY NAAPTOL BACHAT BAZAR), IMEI NO. OF HANDSET IS [protected]

I GAVE A SPICE MOBILE TO REPAIR BUT THE SERVICE CENTER KEEPS THE MOBILE MORE THAN 2 MONTHS AND NOT RETURNING AND TELLING IT MAY TAKE SOME MORE DAYS.
SIR, PLEASE SAY THAT IF ANY SERVICE CENTER WILL KEEP ANY SET FOR SO MANY DAYS THEN HOW A CUSTOMER WILL ENJOY THE PRODUCT.

THE LAST COMPLAIN NO IS[protected] AND I CALLED TO NO. [protected] IN DELHI.

THE MOBILE SET IS IN THE NAME OF MR. RAJ KUMAR SARAOGI.

PLEASE LOOK INTO THE MATTER.

RAJ KUMAR SARAOGI
[protected]

Dear Sir/Madam,


i have deposit my hand set QT 68 to M/S Taneja Electronics


My Job sheet no is 30100697D30089 dt[protected]


I am facing the below mention problem in this hand set


1) Call hang


2) No service


3) Batter back is very low


4) Call end cant be on time


5) FM is also is not working


6) Touch pad is also slow working





pls resolve the above said issue on top priority basis



other wise i am going to consumer court


Regards


vs
[protected]

I have bought a spice mi435 from hot spot sonipat on 3/2/13.
It's IMEI no is [protected]-533
The day when I purchade it I am facing a big problem the set got hang so many time. I went to service centre on 9/2/13 but he was unable to solve it as he does not have software at that time. He said I have reset your set now you will not face any problem. But this set again got hanged. I infored immediately to hot spot service man & service centre person mr ravi regarding it. I have also complained on customer helpline no complain no is [protected] but no responce get from any side.
On 20/2/13 i have gone to spice Service centre. He has taken my set for 10 days.
I have received my mobile from service centre on 27/2/13. Service centre person Mr. Ravi said that my set is ok now. So i bring it at my home & started using. But when i was surfing on it on 28/2/13 it again got hanged & switch off. I gone to service centre again with set in same position. Mr. Ravi said to reply on next day. I have also talked regrading it to mr Lakwinder Singh.
After that i am continuous in touch with service centre person Mr. Ravi. Mr. Lakhwinder Singh through mail & phone.
But no satisfactry answer received yet.
Request you to help me to repalce my set or return my money.

me ne spice5400 mobil khrida tha jiski betri me problam hai shree krishna mobiles singhana 333516 stor se[protected] ko liya tha kafi bar mobil stor ja cuka hu or 2 bar spice service Center ja cuka hu koi smadan nahi nikla hai mere mobil imei -[protected] sim 2-imei -[protected] ka koi smadan kre mere mobil namber [protected] hai kurpya kol kar ke jbab jru de addres rohilla iron steel singhana chidawa road singhana pin 333516

Dear Sir

I have purchased Spice MI 355 IMEI [protected] Bill No 6584/R from Bhatia Comm & Retail (India) Pvt Ltd, Surat on dated 03/10/2012 but I continue facing problem from purchased dated. I have visited your service center and seller but not found any solution. I have done several times factory setting to resolve problems. As per discussion with you regarding mobile problem and you told me to meet Mr. Jitesh M/s Siddhivinayak Telecare, Surat and I have described all the problems and submitted mobile for 15 days but ignored all the issues except display problem but not found any solution and every problems is contained this mobile so I think you should arrange new spice mobile.

Current Problem Details
-Hanging mobile on continue calls
-Hanging several times without any process.
-Call received after few seconds even pressing received button.
-Calls discontinue even pressing received button.
-Ring continues for few seconds even pressing received button.
-Several times second SIM (Slave) mobile operator (Reliance) tower single discontinues without any reason.
-Sometime both mobile operators (Vodaphone & Reliance) tower single discontinues without any reason.
-Batter is running only 7-10 hr in normal uses (no internet other uses.)
Spcice Customercare Complaint number: [protected]
Mr. Jitesh M/s Siddhivinayak Telecare, Surat Complanint No: ASP Job Sheet No: ST/W/525
-Date: 30/11/2012


Best do from your side soon.


Shailesh Gajera
Surat

I had purchased QT-60 SPICE mobile phone through order number[protected] dated 17 January, 2012 from Homeshop18.
The IMEI number of dual SIM QT-60 mobile phone are [protected] and [protected].
The phone has never met our expectations. The sound clarity had never been up to minimum standards. The phone was defective from day one.
Although after a long process, the phone was repaired but its condition remained the same.
I have felt very bad about purchases made by Homeshop18 and brand name of SPICE mobile phones.
I request you to kindly replace this phone OR refund the amount.

my name is Manoj Kumar i had given my cell phone to spice service center for servicing they said to me your hand set will be ready within 15 day. but they don't given to me and not give the current information of the mobile. and i am lost 1 month of warranty after that i cant find my mobile.

i had given my cell phone on 28-DEC-2012

Mob.No-[protected]

I have purchased a mobile hand set from D2H whose invoice no.[protected] invoice date30.06.2012 buyers order no.[protected] order date 23.06.2012 of spice mobiles from very begining of the purchase my hand set was started giving problem I had given it to several times to their service station but they could not solve the problem. Now they are not responding to my mail. latest complain no regd with spice customer care is [protected].

Dear Sir/Madam,

I have bought a Spice Combo of Dual Sim Phone with Qwerty Keypad-QT53 through online shopping by the name of Joyeeta Ghanty on 30th June 2012.But after buying that set I have faced problems of speaker in both handsets.The Black Handset was repaired & now working;but the another White one is facing the same problem after repairing from "ASC BILLENIUM SALES & SERVICE (P) L" (6, Chowringhee Lane,Kolkata, PIN[protected] in October'2012.

Now it becomes tough for me to go to the service center again & again and get it repaired because the warranty period will be over after some months but after that nobody will be responsible for the same as the one time servicing is not satisfactory and not enough also.

Kindly give a look to this problem as soon as possible & please replace the handset.

Hi,
I am Chiranjeev Shukla. I bought MI-350 spice phone from hotspot,Shilp Complex, Gurukul rd, Memnagar, Ahmedabad on[protected]Bill no.[protected]. It developed touch pad problem after three months.I approached service station Devansh Enterprise, Vastrapur, Ahmedabad for my problem. They took almost 2 and 1/2 month to get it solved. But it was not completely remedied, so I had to give it back. Helplessly, atlast they replaced it with a brand new mobile (as they said) MI-415. It did not work properly even for a month and I went back. Within two months, I had to visit service station thrice, and now my phone is completely dead and they say that your phone is out of warranty and you'll have to pay for the repairs.In all, within one year I have not been able to use two of the spice phones even for three months. I doubt that in the name of new phone, they must have replaced my old phone with a faulty one. It took me hardly three months to have new faulty phone. In this case, I am not ready to bear the repair expanses, nor do I want to go with this faulty phone. Kindly manage to resolve my compliant soon or I have to resort to consumer protection service for the same.
Expecting urgent response,
Chiranjeev Shukla,
[protected]

dear sir/madam

i have bought spice company mobile handset on dated 14/11/2012 model no.M-5900 from nice galary add: mahanagarpalika complex gandhi road akola-444001,the dealer deny to replace this handset because of no selling of this handset,but i have too much problems to handel this handset model ex. touch problem and broad of size i cant handle properly this handset,
so plz register my complaint and give me relief from this handset, suggest me what i do?

I purchased a Spice mobile (Model MI 415) through authorized store (HOTSPOT) of the company in Faridabad for Rs. 10200 in June 2012. The company and its store advertised the phone as the Android based phone with latest technical feature. Unfortunately, All my excitement went wrong when it started giving trouble during calls just after 2 months o[censored]se. Occasionally, phone went power off during the call and I need to make it on. Later, it stopped to start up and I handed over it to the Company’s Faridabad service centre on 26.09.2012 (request no. 07100217C90638) through my son. The centre was closed in first week of October due to wrong behavior of centre manager and new service centre was started at other place in Old Faridabad.

After about 12 days, a person from of the old service centre called me and said that I will have to pay about Rs 3525 for the repair. I was shocked to hear as the phone is under warrantee. Actually, they declared the phone out of warrantee which was objectionable from my side but I noticed it only when they called me for approval of repair bill. I did not confirmed them and wrote a mail to their customer care. . The representative of the company talked on 10th Oct an 12th Oct and assured me to recheck the phone and call me back but they didn’t called me later.

I regularly followed my case through mails, phone-calls and personal visit to service centre. In reply to my first mail, I was assured to by the service manager to revert back after checking the case but nothing was been heard after that. The person taking on calls at the previous service centre talks in almost abusing language and refers to contact the company and the new customer centre. It is frustrating and disgusting the way company service centre deal with the customer. Lastly, I requested their service manager to return the phone without repair and they returned it on 9th Nov. after one and half month. The phone is without any fixing screw and it contains lots of scratches. I took the phone under protest.

I am writing this mail to you with good hope to take up this case through your channel. There may be many like us who are suffering due to company’s bad service and customer’s mal-treatment.
-Prabhat Kumar

Customer Name: Imran D Chauhan
Customer Mobile No.: [protected]
Email: [protected]@gmail.com
Spice Model No. : M9000

Sub: Complain letter for Money back instead of mobile

I have purchased Spice Mobile (Model No. M9000) from “Jay Mataji Mobile Marketing”, near “Patravali Hotel” at Surendranagar, Gujarat, India. And since I purchased this mobile, I am feeling lots of dissatisfaction. I have sent this mobile (M9000) for Video and Projector repairing to the “Service Station” at Ahmedabad about six (6) times since I have purchased but I got unrepaired mobile. After that Service station given another Old mobile to me and yet again the same was there. And after some days it just went hanging without any damage physically. After then I sent this mobile to “Shiv Enterprise” Authorised Service Center, Surendranagar, Gujarat, India for six (6) to seven (7) days but didn’t repair there also and they replied to send this mobile again to Service Station of Ahmedabad. Now I don’t want to send for repairing to Service Station at Ahmedabad because I get bored after lots of mentally harassment from them. I faced big economically loss in my personal business due to dead mobile because it kept with Service Station since long time. I already sent legal notice to Retailer (Surendranagar), Service Station (Ahmedabad) and Head Office (Noida). Finally now I have decided that I don’t any new model of mobile and I want my full money back. My mobile kept in service station since I purchased after getting damaged mobile for two or three times. It is very sad, unpleasant and unforgettable experience with your mobile Distributer, Service Station and Head Office.
Hoping for favorable response from you.
Thanking You,
Imran D Chauhan

I bought a HTC desire C from spice retail ltd.B1-1,B block, Community Centre Janakpuri-1100058 on 19/10.2012, bearing receipt no. 13945.The IMEI no of the set is [protected][protected].
First of all the set given to me was a useless piece it only worked properly upto 23rd October.Secondly when I was buying this set Mr, Ishmeet Singh, the store Manager assured me that no processing fees would be charged on me if I get it converted into 6 emis using my hdfc credit card.I did so on his verbal assurance but after three day from buying I got a message from hdfc bank that a processing fee of rs 299/- has been levied on me, when I enquired from bank in this concern I was told that the spice retail has not requested for any waiver of processing charges. From then onward I am looking for Mr. Ishmeet Singh but he is untraceable. I left my mobile no and requested your staff to ask him to contact me but uptill today nothing that sort of thing has happened. uptill today.
This shows that how your staff cheats the customer by making false promises just to sell their product. My request is to please look into the matter and talk to Mr..Singh and help me out in waiving of the PF charges. ,