[Resolved]  SpiceJet Airlines — Tactical cancellation unethical practice.

Address:

Bangalore, Karnataka

The tactical planning with which Spice Jet is operating is really unbelievable and unethical in every term stated. I booked my Bangalore-to-Surat flight tickets for me and my fiancée on the 18th of September, 2014 (2 months before, as I am going to get married on the 20th November, 2014 in Surat) for travel between 17th November, 2014 and its return on the 24th November, 2014 my PNR Number being K23QJL for which yesterday i.e. 17th of October, 2014 in a very systematic “preset” way I received an automated message on my mobile that the flight has been cancelled due to change in their Winter Schedule. Out of curiosity, as usual being a customer, I called the customer service and had a chat with Mr.Amit and his Supervisor Mr.Akaash Bhardwaj as planned by them; right from picking up the phone they were ready with their lullabies. 1) Sir take a Bangalore to Mumbai flight and then from there go to Surat on your own. 2) Sir take a Bangalore to Delhi to Surat flight which had a layover time of 9 hrs (Shhh…. I know you don't know that this is a cheaper sector and we are going to make a lot of money if you take this) 3) Sir we will offer you complimentary meal if you are ready to be cheated. 4) Sir just cancel your booking as we have current customers waiting in line to pay a lot higher amount of money for the same flight. Now if you are smart enough to understand their game, they will tell you that this is the maximum they can offer or else they will contact their higher authority and will revert back. Thus a complain will be lodged, like mine complain number being 326764. After eight days a message will come on your e-mail i.d. that they have went through the complain and decided that nothing can be done about it. Take my money back and go to hell. Since the ball was always at their court and the “plan” was already set to “cheat” you, you are left with no option than to listen to their “lullabies”. Beware. I had to cancel my ticket as they wanted and I was left in a lurch. If you have any plans to book Spice Jet for your journey, anytime, then my prayers are always with all their customers. GOD SAVE THEIR CUSTOMERS.