SpiceJet Complaints & Reviews

The Spice Jet ticket (PNR : O9W4HS) was cancelled on October 7, 2022. The payment for this ticket was made by Debit Card.

Initially Spice Jet sad that they will refund the money within 21 working days. I find that they have put the refund amount in Credit Shell ! I had not requested for Credit Shell at all.

We received numerous calls on our mobile asking for bank details but we declined to do so without proper...

I booked flight for Delhi in spice jet for 17:55pm at last tym they changed the flight time to 10:20pm

Very bad service

Hi team,
Spicejet team informed me 10hrs before that my I will not be allowed to board the flight and asked my to take alternate flight to original destination after 2 days. Since I had to travel urgently so they diverted my flight and gave me flight to alternate destination. My original booking was till Gwalior but they gave me flight till Delhi and Now I'm asking them to compensate me and pay for my travel, stay, cab charges which I had to bear to travel from Delhi to Gwalior. I paid almost INR 9500 for my flight to gwalior which I booked more than a month ago but they gave me flight till delhi which is comparatively cheaper. Please help me getting my due compensation. I have raised complaint with spicejet over calls and also I have sent them multiple mails but they are not helping me at all. Can you pls help.

Yesterday i travel spice max uae to India i have very bad experience in uae airport because i’m pregnant i carry 1kg extra hand luggage the not given any priority for me also i got my luggage very delayed why i booked spice max very bad experience in spicejet

I was booking flight from Jaipur to Varanasi on 20th oct 2022 but transaction was failed and ticket was not booked for ID OQRTDGR8.
Its been more than a week time and Despite of several reminder the spice jet has not refund my failed booking money INR 34023. Pl arrange to refund it urgently as SpiceJet customer care has told that money will be refund within a week time. Again attaching failed transaction screen shot for ref that have all required details.

Its been more than a week time and Despite of several reminder the spice jet has not refund my failed booking money INR 34023. Pl arrange to refund it urgently as SpiceJet customer care has told that money will be refund within a week time. Again attaching failed transaction screen shot for ref that have all required details.

Dear Sir/Madam, I've made a flight booking on 14th Oct 22 for Shiridi to Tirupati with PNR: FJVYQB. Initially I've chosen Spice Flex Fare with Free Seat and 1 Meal and it got charged me INR 22, 923 incl a Convenience Fee of INR 1, 050. Later within 24hrs I've changed my mind and changed my booking from Spice Flex to Regular Saver with No Seat Selection and no Meal and I was shown a refund of INR 2, 520. Even after a week I haven’t received my refund and enquired consumer support regarding my refund, consumer support replied back to me stating that it was a reprising error and it was adjusted now. Reprising was done with a convenience fee of INR 2, 100 and adding the remaining amount to Flight Fare.

Hi,

I had booked 3 flight tickets from Guwahati to Kolkata for 30th Dec 2022. PNR is V8Z3TL. I have booked it under the passenger names: Indrani Sharangi, Anirban Manna, Chandraja Biswas in the number [protected].

I get a message in the morning stating that the flight has been cancelled. I have raised a refund request already. Now, everywhere on the internet I see that SpiceJet has done this countless times:...

Hi,

I was supposed to travel from Delhi, Indira Gandhi Internal Airport, Terminal 3 to Bagdogra on 14th October 2022 at 6:30am with SpiceJet flight no. SG-8903. I reached boarding gate at 6:20am since I saw final boarding in TV screen and there was no announcement from SpiceJet regarding the same. Once I reached the boarding gate, I was denied boarding when one passenger bus was still waiting. Ground staff signaled bus to go and mentioned no passengers left.
When I checked with staff why we were not allowed to board on bus, they mentioned "we cannot send entire bus for just two passengers.". I asked for transfer to next flight. which was also denied by SpiceJet staff.
My luggage was deboarded from plane.
I had to book another flight which costed me 3x times booked cost.

I am looking for refund of my money from SpiceJet.

I traveled from Goa to Mumbai on 10th October 2022 via SpiceJet Flight no SG 452
PNR no CJFETR

On landing, my baggage was completely Damaged. I raised the complaint with the Customer Care executive at the Airport.
Report Reference Number BOMSG2202903D.

However, I received the following response from them

“SpiceJet assumes no liability for damage of fragile articles agreed while signing the LRT.

Please note that the articles inside the baggage were in good condition.

My Complaint is that you have damaged my bag beyond repair. The bag is not a fragile item.

You are requested to kindly assist me at the earliest.

Name: Lokesh Bulchandani
email: [protected]@yahoo.co.in

Dear spicejet,

I am following up on my baggage that did not arrive along with my flight from Riyadh to Delhi. After approaching the spice desk helpdesk at Delhi Airport, I was told it was off loaded as the aircraft was overbooked with luggage. As advised, I filed a baggage irregularity report and got stamped it with custom clearance. I was assured that the baggage will be delivered to me within 2 days and was provided a contact number ([protected]) to call in case of any delays. It has been 5 days and I have no information regarding the baggage. I have called the number provided to me multiple times with absolutely no response. I also called the spicejet customer care and was told there is no record of the missing baggage against my PNR!!

As advised by customer care representative, i have logged in a complaint/case (Case number:[protected]

PNR RF1HYT
Name: Vijay Viswanathan
Regd mobile number:[protected]
Local contact no. [protected]

Regards,
Vijay

Ticket booked on 05/10/2022 with PNR B7RTFV for flight SG 15.Payment is debited from my account but ticket is not issued . Wrote compain to customer sevice.Nodal officer for several time but not getting reply.

I was travelling on SG 324 on 26th may night from Bangalore to goa, kept my sons animals book in the front pocket of seat 1e, have been trying to get hold of it but no use. Really appreciate if you can help

I bought 15 kilos extra baggage before flying from delhi to Bagdogra for 6750 rupees. The transaction went through but it did not show in the spicejet systems so had to pay another 8250 rupees in the airport. Its been more than two weeks that i have been trying to contact and reaolve the case and get my money back. Even after the proof through my bank statement and the email sent to me by the bank, the customer relationa keep sending links to fill the reasons. However, after filling the transactions details, I still have not
Heard anything from their end. REQKRT is my pnr.

Pema Dolma Lama

I tried to book a ticket from Mangalore to Dubai on 27th September 2022.
I paid the amount with CVV and OTP. An amount of AED 2082.7 immediately got deducted from my credit card and the final page showed that there was an error in booking ticket. No PNR was generated.

I immediately called customer care 3 times who said the money would be auto refunded. I then emailed nodal officer who said it would be refunded within 10 working days, upon following up they said it would take 20 working days.

Last time i faced the same issue, and the money was refunded after a year after following up so much.

Please look into this as i have been charged in my current credit card statement.

Hello,

I am writing this complaint against non-refund for PNR - M8T6GS & PIB3MH.

The reason for request for refund was placed because the flight date changed by Spicejet and that also preponed by one day without confirmation from my side.

In the start, I have sent email for refund to Nodel officer of Spicejet (email communication attached) requesting them to refund the ticket amount. They have confirmed on the email that they have confirmed the refund and the refund will be completed within 21 days of confirmation.

Even after almost 2 months of confirmation for refund, they have not yet refunded.

I request you to kindly assist us and provide us justice.

I had tried to make a spice jet reservation on the 16 June 2022 through the Spice Jet website. The process went through till the amount being deducted from my bank account, but the ticket was not issued to me. When I checked it was found that the transaction had failed. The amount being deducted from my bank account being 6572/-. Transaction number[protected]. When I called up the customer care, they assured me that the money will be refunded back into my account in 7 to 14 days.
I have been sending them emails regarding the same since the last five months at an interval of 15 to 20 days. They always reply that we are looking into the issue and will solve it soon.
Till date the money has not been credited to my account.
The above issue is creating a lot of mental tension to me and my family.

PNR B7RTFV
Date 05/10/2022
Flight SG15
Payment is sucessful but the booking is incomplete. Wrote e mail to spicejet customer service but on reply.

I had booked a flight from hyderbad to goa on June 23/2022, 7 10 am . The flight was rescheduled to 19.10 evening by the airlines and I received a mail stating that we can cancel the ticket with full refund if we don't wish to travel. I cancelled the ticket and got the status that refund will be received in 21 days in changes.spicejet.com website. My pnr no WB9QFP/SG. It has been 3 months and I have still not received the refund. When I called customer care they tell that pnr is invalid or the server is down. When I told them that I am able to access the pnr status from my internet they say that they are still unable to access the site . I have all the pdf copy of tickets and call recordings of the phone call with customer care.

Seeking compensation under EC Regulation 261/2004 for my delayed SpiceJet flight. The details are as follows:
Booking reference: 80043704
PNR: EYTM6Z
Flight number: SG 6
Departure airport: Dubai
Scheduled departure time: Sat 06/08/22 10:50
Arrival airport: New Delhi
Number of passengers: 1
And as a result of the delay I also seem compensation for the food I had to buy in the Dubai airport (£9.75) as I was not provided with a meal by the airline.