SpiceJet Complaints & Reviews

Spicejet pnr: abfztq

Hi.. My refund amount 4856 has not been credited yet and spicejet's customer care executives are telling me that refund has already been proceed and asking me to check with the bank, i have already checked with the bank and also provided the bank statement still they are making the same false claims.

Please help me get my refund.

I have booked spice jet flight number sg 2627 from delhi to jaipur, boarding on 11th nov 17.
Pnr numbers cdeh3h
T73b2p
K5ufvf respectively
This was connecting flight booked from ranchi to jaipur. Yesterday i received message from spicejet regarding cancellation. I opted for refund since the another flight option was for another day morning
Since i along with my family has to attend marriage ceremony another dsy i have no choice
This issue disrupted me drastically physically and financially also

Regards
Manish jain

On 12th october i was to fly on sg-487 from goa to mumbai at scheduled time, 5.30pm. The flight kept being delayed for every 30 minutes, and finally at 9.30 pm after 4 hours of waiting the flight took off that day.

The staff present at the airport kept giving us vague answers and never for once gave us a good answer as to why this happened! Secondly, the staff behaved in a very rude manner.

While we waited for 4 hours at the airport, please note at goa domestic airport there is no restaurant to eat food.

Spicejet gave us "refreshments" which consisted a small party sandwhich + cupcake + apple juice + haldiram sev.
Who eats this kind of stuff for dinner?

The worse part was they didn't even have food on the plane!
I reached mumbai at 10.30 and by the time i was in my hotel it was midnight.

When i called the customer care, they didn't bother at all. I have been put on hold numerous of times and once the executive told me not to call but email them. Which i did, and all they send is vague responses & apology emails.

My question as a consumer is this, is it sufficient by the service provider to say sorry after such a big blunder and wiggle out of this?
Don't we pay for a service and if we are not satisfied by the service it is their duty to look into the matter.

It's been a month now since the incident and they still don't have the decency to resolve this complaint.

My request to everyone is that avoid traveling in this useless airlines.
They have no respect for a customer.

I travelled on flight sg517 on 14/11/17 in seat number 3a from goa to pune on an upgrade i purchased at the airport check in receipt number goi 2882.
I was informed when i purchased the upgrade that i would be entitled to a meal and a drink. When the stewardess came along i asked for a non veg meal and was told none were available. Only one person had been served food prior to myself, does that mean that you only provide vegetarian food? I do not eat vegetarian meals, therefore i was unable to get a meal. The stewardess was not helpful at all and telling me to have a sandwich or a vegetarian meal. As i had not had lunch neither of these options were suitable as i required a hot meal. Is it your policy to sell product that is not available? I am travelling back to goa on 20/11/17 with my wife on flight number sg516 at 12:20pm is it possible to be provided with a hot non veg meal for myself and my wife? Anog

Myself yogesh babu and with me my spouse jesha kutty and son adhivk just now 13th nov arrived from pune to goa through pnr number u3ehvb.
We checked in 3 luggage of which one tuffle bag got totally damaged at 360 degree.
The way it was handled shows your care on customers. This is not at all acceptable to have my most favourite bag in such condition.
Look at the picture and decide your action. However i had reported to your staff vikash patel at the airport and seeking your action.

You may check my travel frequency with your flight.

[protected]@gmail.com

[protected]

Hi
Can yu please help to solve my prob. I have book tickets from goibibo on 16oct due to health issue i have cancel the tickets bcos my mother is 60 years old and she is suffering from danju. When i cancel the tickets both the airline spicejet and goair refund me 1453 only i have book tickets of rs 22252 when i call goibibo they simply say yu cancel the tickets yu only received 1453 amount and cut the ph after that call them again and again the pick the call but put them hold for 40 mins to 1 hour after that i talk one of their escutive they call spicejet and goair the airline escutive says yu submit the medical documents and we refund yur money after that i have submit all the documents which they need but am received e-mail from spicejet they says we don't refund yur money in the basic of medical documents after that i again call to goibibo they don't pick my ph. After that i reply on same e-mail give me the resion why yu don't refund my money they don't reply and i don't recived any response from goair please help me to solve this prob m monthly salary is 20 and am not able to bear this loss so please help.
Detail of the flight
Spicejet (Pnr-b43yxy)
Goair. (Pnr-kzpk2l)

Thanks

One thing also goibibo really a fraud company and their escutive don't do their work properly really a fraud company suggest every one don't book tickets from goibibo.

Mr. Dikshant verma travelling from bangalore to jammu via mumbai and amritsar. Your airline spicejet is dropping him at amritsar airport with delayed timings and he is unable to catch hid next flight via amritsar. He is a child and alone but the airline spicejet is not ready to take the further responsibility for his assistance. The flight pnr is td2pja. Kindly look for the issue asap.

Regards,
Diksha/ guardian

I took a spice jet flt from mumbai to delhi 23 sept, upon receiving my luggage i realised my suitcase (Moulded) safari brand was cracked and broken. I submitted my complaint to the ground staff who filled a form, took picture of the damage, my boarding pass, and luggage tag, gave me a receipt which i have with me. After a month a customer complaints email was sent to me asking about the exact same details, i sent the a picture of the receipt. They still have resolved my issue till now. Very very unhappy and it's an unreasonable amount of time lapsed and no closure.

I was travelling by sg 277 from kolkata to chennai departing at 11.20 hours which actually departed only at 12.05. As soon as i boarded the flight i slept for an hour. I woke up at around 13.15 hours and to my dismay i was suspicious whether i was eligible for food in the flight. While it had been served at their time the crew came to collect the trash from everybody and saw me awake. They never realised that they had not provided with food even at that time. Finally at 2.00 p. M. They suddenly realised that they had not provided the same and it was almost the time it was about to start landing. I was embarrased that i would only be eating watched by the entire set of passengers and had to only ask for a drink. Even that was handed over to my neighbour passengers when the crew member walked past me very swiftly. I just want to know what is the duty of the hostesses - not to care for the passengers and do their duty for the simple reason that they re bound. Even when we ask for water it is invariably given at their will time. I am really appalled at the attitude of the staff on board.

I opened my gmail app and checking spam folder then i saw this mail and send screenshots of this mail to my friend and then we are discussing about it but then i remember i don't apply for this job then i go on offical website of spicejet and but the address was same so i search the name written on call letter siddhartha chaudhary then i click on this website and said to my friend this is fake.

So guys i you received any mail...

Hi

On october 5, 2017 a flight ticket for november 18, 2017 for flying from delhi to surat was booked through cheap ticket.in. I chose a spicejet flight #sg-823, which was scheduled to fly at 16.35 from delhi and which was land at surat at 18.15. Timing was perfect as i am landing in delhi at 14.30 from bagdogra and have to reach latest by 8pm to bardoli which is around 90 minutes from surat. I paid ₹.3004/- and got a confirmation with pnr, date and time. Surprisingly, on october 9, 2017 i received an sms from spicejet informing me that the flight is rescheduled at 5.45pm which will reach surat after 1hr & 40min that is at 7.25pm. 90min from there to bardoli, means i will be missing my show which i have perform at 8pm.

Hence i requested the airline to cancel my ticket. They said that they cannot cancel it as it was booked through cheapticket.in at a special rate. I called up cheap ticket's office and requested them to cancel the ticket and refund me my money. They are saying that the airline will cancel the ticket but will not refund any money as the flight is not delayed for more than 2 hours.
Sir, my point here is that this not a delay, this is flight reschedule which is done much prior to the journey date and which is not suitable to me. Hence, i am eligible for a complete refund.

Regards,
Sanjay bhatia
[protected]

Myself shalu sara sam had booked my flight from pune to cochin by sg185 on 03/11/2017 at 11:15 am (Ref no. :[protected]. I reached the spicejet counter after the luggage screening at their scheduled time and was not allowed to fly as they claimed that i am carrying extra luggage, more than their allowed baggage. I was ready to reduce the weight of my baggage according to their allowance but they still didn't allow me to do so. The person behind the counter mr. Dilip parmar was very rude and arrogant he was not ready to hear to me or the counter staff ms. Priya. Even i was not allowed to make a call to my parents to inform the same as my mobile was not reachable. I am very thankful to jet airways, who allowed me to make a call from their counter and helped me.
Even though i was ready to reduce the weight of my baggage and leave behind my extra baggage at their counter or leave it outside the airport, so that my parents can collect it, they didn't allow me. Mr. Dilip parmar and other staffs were so busy chatting with each other that they kept me waiting, not listening to me and made run all though the airport seeking help from others.
Later on dilip started announcing that the counter is closed and nothing can be done. My request was unheard and i missed my flight.
Mr. Dilip parmar behavior created all issues and i missed my flight and caused loss of money and time.
After complaining to mr. Prithviraj singh. Duty officer & station master, spicjet, pune also didn't respond to our grievances or took any action or inquiry and only supported his staff and directly said nothing can be done.
This forced us to raise a complain with spicejet with complain no. 39372 & 39373 dated 03/11/2017. This caused me a loss money and time.
I request you to please look into this matter so that i can get a fair judgement and the persons behind this mr. Dilip parmar and mr. Prithviraj singh gets the punishment for the irresponsible and unethical behavior. And no other should face the loss i had faced. I want refund for my money and compensation from spicejet for the loss and inconvenience they caused
Hope you will consider my matter sympathetically and fairly and my issue will be resolved.
Thanking you in anticipation
Warm reagrds
Shalu sara sam
[protected]@gmail.com
[protected], [protected]

The worse waste of time never experienced with the spicejet receptionist that they only look towards accessing of luggages. I was charged 300per kg for over access of my baggage. But my ticket free allowance of luggage is up to 25kg. My baggage weight is only around 21kg with my boarding backpack is around 5-6kg. So over all my calculation it's only 27. But they charge me 1500/-extra 5kg. As i check with the particular person he reply me that he has no ideas. Sin i have no time i just keep quiet and leave the place.

But so sorry spicejet should take care the type of issues should not regards.

Regards
Bethlehem kaipeng

This is to inform you that my luggage has been damaged by your company and for that i need a compensation. I had a flight from goa to varanasi via hyderabad on 31st oct 2017. Not to forget my luggage was mentioned fragile and still this happens?? How could somebody be more careless?? First of all your flight gets delayed and i dont even get a mesaage about it!!! And then this happens..# service and # airline.. Never travelling from spicejet again!! Do make a compensation for it! Attaching the pictures and complaint letter.

Mohak raitani
Flight: 708/3604
Email: [protected]@gmail.com
Mob: [protected]

This is to inform you that, i was travelling to kolkata from bangalore along with my wife, son (6 months old), father in law (Age 70) and mother in law (Age 65).

We had 10 kg extra baggage. The executive argued and make us to stand near the counter for almost 50 minutes to get thinks sorted out.

We paided 3400/-. Still she didnt bother to make it fast.

Intentionally she did it and which makes me to think not to travel in spice jet airlines again.

This need to be address asap.

Hi, I have charged Rs 530 as a development fee in the Delhi Airport by Spicejet on my way back from Kolkata to Delhi. The flight number was SG 264 . According to the new rule passed by the Delhi airport I am eligible to get back 500 as UDF should not cross more than Rs 500. Please confirm if I am eligible to claim this money back or not. I have also attached the screenshot of the air ticket.

I am harmanpreet kaur, this is to bring to your notice the issues i had faced in travelling with spice jet.

1. I had booked by flight from chandigarh to hyderabad dated 24oct2017 with pnr-e64j4p but due to some reason it got cancelled.
I rebooked my flight from delhi to hyderabad dated 29oct2017 with pnr-s9ketz.
2. I reached airport 2hrs prior to flight departure and it took almost 1.15hrs to reach the counter.
3. I was carying one sweet box and laptop bag which was of total 6.5kg and two check in bags which was total 15.5kg.
I was asked to pay for excess luggage, i tried to convince them there is one small bag in check in luggage which i can carry with
Me it was empty bag but ground staff didnt allowed me to carry one more bag as hand baggage and in return they have mentioned a special note
In my boarding pass as"check handbag" attached the same. The intention was that i should not carry empty bag as hang baggage.
4. As i reached hyderabad i waited for my checkin luggage for almost 90mins then i was told my checkin luggage has been misplaced
And it will be made available by tomorrow 30oct2017 by 2pm.

I had a terrible experience with spice jet. How can you be so careless and your staff are pathetic, it seems you have
Hired all illiterate staff in your organisation. Nobody was able to address my concern all duffers in one organization.
Due to this delay i was charged multiple times on my cab booking. I want all my flight ticket cost refunded. Both my luggage
Were marked fragile and i will calculate the total cost of my lost luggage which i will share in couple of days.

Please call me on [protected], alternate number [protected]

I book my tickets for 30 nov 2017 in place of 30 oct 2017 by mistake. I request for refund but they cut airplane penalty by hige amount and refund me zero and for date change they are charging penalty that costs me too much. Airplines did not inform me about penalty and refund policy prior booking. I accept this is my mistake but charging this much for mistake is not a law

Spice jet cancelled my flight on 27th/oct'/2017, i was travelling to jaipur from jammu, and the airlines was not telling the reason for the same and gave me the reshedule flight for the next day, i was continously saying them i have an emergency in my hometown but they was not having any pain for the same.

Please do the needful as early possible.

I had received offer letter from
Spicejet limited co.
Address :– spicejet limited, 319,
Udyog nagar vihar, phase iv,
Gurgaon - 122016
We are informing you that your resume has been online selected in our annual direct selection of candidates through our
Direct interview in spicejet ltd.
Your code number – sjl - 011. You are in group one.
The company offers you to join as an post in respective department. You are selected according to your resume in which
Project you have worked and on the basis of your academic records.
Departments: –hr & administration, account & finance, chartered accountant, company secretary, legal advisor,
Ground staff & cabin crew - flight stewards, air hostess, back office, customer care support, ticketing, announcer, front
Office, flight instructor., aeronautical engineer, technical support engineer, fire & safety and security, medical officers, it
Hardware & networking, software engineers & other according to your resume.
Total - 95 candidates short-listed, post - 75, experience: 0 to 10 years
Job locations: - new delhi, uttar pradesh, andhra pradesh, tamil nadu, gujarat, rajasthan, maharashtra, punjab & others.
Interview dates: - 5th oct.2017 at corporate head office, gurgaon.
The selected candidate keeps the right of being getting posted at the desired location subject to the final decision of hrd
After discussion. Salary - min –rs.35, 000/- to rs.98, 000/-per month + incentives, per month on your performance. You are
Going to get employment in spicejet limited.
Note - you have to deposit an refundable security amount by cash rs 9950 /- into the bank (Central bank of india) the job profile and salary offered by company will be mention in your call latter. Your call latter
And air ticket will dispatch very shortly after receiving your confirmation of security deposited in to the bank. The security
Amount paid by the candidate is refundable amount.
Note - 13/09/2017is the last date of security deposit in to the bank for a/c number you can make a call shashank shaurya
Late reporting candidates will be not allowed in the process. We are strictly concerned on time management as per the
Values of the company. The selected candidate visit to company office is not allowed before interview date. Only one family
Person is allowed with female candidate. This call letter and group code number sjl - 011. Is not-transferable. This code is
Valid only for your interview date.
1. Note - you come with your all documents photocopy. And one hard copy of the invitation mail. Id proof, 5 photos.
2. Note - the last date of security deposit in to the bank is 13/09/2017.
3. Note - you can call in official working hours monday to saturday– 9am to 4 pm. After the working hours your call will
Not be accepted.
If you are been selected or not, this amount will be refundable, it is just a security deposit as assuring your presence on the
Interview date and venue, we will be reserving your air tickets fare upon our expenses, that would be paid by the company
Itself,
Note - after depositing the security deposit, kindly send your deposit slip, photo, id proof, scan copy, and
Your mobile number by mail at [protected]@spicejet.org.
Kindly give the information after the deposit of the security amount in to the bank to company’s
Mentioned email id. Without information your letter will not be dispatch to your home address.
Regards
(Senior manager)
With best wishes,
Mr. Shashank shaurya (Manager hr)
+91-[protected]
Signature (Manager hr)