SpiceJet Complaints & Reviews

I booked my ticket with spicejet .but flight delay so in airport my ticket had been cancelled but there is no refund initiated in my agent and no refund give me my agent.
Plz take action ASAP

My contact no. :- [protected]
[protected]

I flew from Dubai to Amritsar through Spicejet and my luggage was handled with so carelessness that it got torn out and made a hole in the bag. Now its of no use for me. I again have to go to Dubai and for which I need to buy a new bag. My luggage was also insured by blue ribbon bags. When I made a complaint at Airport then Spicejet's staff denied to accept my complaint. When I dropped an email then got the below response by Spicejet:

"It was brought to our notice that the issue was not reported on the termination of your journey at Amritsar".

I have informed that my complaint was not accepted by your staff at duty during my landing. Then I got the below response:

"We request your cooperation in understanding that we cannot assume liability for normal wear and tear (scratches, torn zippers, straps, wheels, handles, scuffs, dents, soiling or manufacturer defects)"

Now it clearly means that our luggage is not secured with spicejet. They can make scratches, torn zippers/straps, damage wheel, handles (without which bags are not re-usable for an international trip).

This is regarding a couple of failed transactions that occurred while I was doing web check-in (on 3rd August 2022) for my father's (Mr. Bhagwan Das) trip with your airline on 4th August 2022. The amount of Rs. 349 got debited twice without successful web check-in.

Flight details:
-Flight no. SG-242 (Kolkata to Mumbai)
-PNR: J7MC6V
-Passenger Name: Mr. Bhagwan Das
-Date of journey: 4th August 2022

What actually happened?
I tried adding an aisle seat (Seat no. 18D) and Spice Assurance twice during the web check-in on SpiceJet's website on 3rd August 2022. However, both times the amount of INR 349 (seat selection-INR 300 + Spice Assurance-INR 49) was debited from my UPI linked accounts without successful web check-in. Finally, I opted for Auto Check-in.

These transactions of INR 349 each are detailed here (Transaction Date- 3rd August 2022):
1. Payment via Amazon UPI (Linked to my Axis Bank A/c ending with 1585): UPI Reference ID[protected]
2. Payment via Paytm UPI (Linked to my ICICI Bank A/c ending with 9649): UPI Reference ID[protected]

After raising the issue, I was provided with a link (from [protected]@spicejet.com) to share the transaction details. I filled and submitted it. Then, I enquired the same via their Twitter DM, I was told that the transaction details have been received and the amounts will be refunded soon.
In fact, I was provided with that link thrice and three case numbers have been generated:
1. Case number: 10092756, generated on August 3, 2022
2. Case number: 10092703, generated on August 4, 2022
3. Case number: 10095879, generated on August 5, 2022

There has been no updates on any of the above case numbers.
And since then, I have been patiently following up with their staff without any fruitful result and they just don't seem to care about their customers.
In fact, they have been just giving hollow assurances since the past 22 days with generic responses on Twitter DM.

I kindly request you to look into the matter and do the due diligence to refund the amounts associated with the aforementioned failed transactions as soon as possible.

Thanks,
Abhinav Prajapati
(Son of the passenger Mr. Bhagwan Das)

It has been 28 days since my failed transaction of a flight from delhi to bagdogra and no refund has been made. My Spicejet complaint ref. no: 10080483
Deducted amount: 7238 INR.

Transaction ID: T2207262111120510413561
Date: 26 July 2022
Transaction made through PhonePe.

They asked me to wait for 3 days first, then later for 10 additional days. Now they are not even responding to emails.

Please help !

The Flight SG 945 srinagar to Mumbai on 20th Aug 2022 supposed to depart at 1:15pm and land at 4:10pm. But it departed at around 3:45pm and reached at 6pm. PNR NCWRHW. I had another flight from Mumbai at 6:45pm. Due to this delay I missed the next flight. Also there was only few checkin bags arrived, in which my bag was not there. Waiting for bag took 15min just to make sure bag is not there and give address for the delivery. I had to book another flight for 7000 rupees. It was horrible and horrific experience when you travel alone and the staff only says this is the best we can do and not helping to catch another flight. I understand that safety is first but who will pay for loss occurred? I had to wait in airport for 12hrs for next flight who will understand the tension caused to the parents.

This is regarding the flight from Dehradun to Pune dated 25th July 2022, which was cancelled by Spicejet. The associated PNR is D8SFJS.
The flight was actually rescheduled by them to the next available slot, and we were allowed to cancel it if we wanted. In case of cancellation, they promised a full refund within 21 days. But, we have not yet received any intimation from SpiceJet about the same, even after the period of 21 days has passed.

Can we get the refund plus the interest amount applied to it as soon as possible? If we don't get any reply on this, we will have to approach the court for registering a legal complaint with them.

I have booked a flight on Spicejet from GAU-CCU. I have booked a direct flight of 1.15hrs duration which got rescheduled to 18hrs trip. I have requested a full refund for the booking but have yet to receive anything.

PNR:LBSNGZ
Sector: GAU-CCU
Date of Travel: 07/07/22
Complaint ID: 10046680

I have already raised a complaint to customer care and they have assured me of a full refund but I still have not received it. I have already reached out to their nodal and appellate authority but no response has been received.

I hv a flight from Pantnagar to Delhi on 16 th aug. we reached airport and found out flight was cancelled bcs of less passengers. We hv other connections flight from Delhi also. Spice jet person easily told us abt cancellation and refund. Bcs of ths irresponsible company we hv to cancel all my other flights and book innova from Pantnagar to Dubai, spent 10, 000 Rs. For cab also bought another ticket on the spot from Delhi to Ahmedabad, which is cost us 30, 000 more then r original ticket. Who is responsible for my ths money? No one called us or mailed us abt cancellation. Bcs of spice jet I hv to paid 40000 Rs extra and face lot of trouble. Spice jet hv to pay for reimbursement.

Spice jet flight got rescheduled. Different options are available but they are not responding to change the flight.

Waiting time in customer care number is more than 1/2 hr. Still in wait.

Flight- SG8152 from Delhi to Guwahati
Take off time was 10.20 AM but now it’s 10.55 AM and still all the passengers are sitting in the flight waiting for takeoff

I am koyel Banerjee, I had a ticket from Kazi Nuzrul Islam airport at 9.55 pm time Andal to Chennai airport on 18/07/2022. whose PNR no -HH37PK, my mother Shampa Banerjee for whose treatment we had to take an appointment. And fit to travle or flay, prescription. But your staff and doctor did not allow us to go on the flight. We are very harassed with that sick person. But your employee gave us a commitment to return our money within 7 to 14 days. We were 4 passengers 1-Krantimay Mandal, 2-Koyel Banerjee, 3-Shampa Banerjee, 4-Kuvam Mandal . They said they will refund all o[censored]s. Then we left there. Then we contacted the airport authority Spice jet, they just promised us. So far we haven't received the refund. My mother is a sick person who only depends on her pension. Sir, judge my complaint with humanity.

I am koyel Banerjee, I had a ticket from Kazi Nazrul Islam airport at 9.55 pm time Andal to Chennai airport on 18/07/2022. whose PNR no -HH37PK, my mother Shampa Banerjee for whose treatment we had to take an appointment. And fit to travel or flay, prescription. But your staff and doctor did not allow us to go on the flight. We are very harassed with that sick person. But your employee gave us a commitment to return our money within 7 to 14 days. We were 4 passengers 1-Krantimay Mandal, 2-Koyel Banerjee, 3-Shampa Banerjee, 4-Kuvam Mandal . They said they will refund all o[censored]s. Then we left there. Then we contacted the airport authority Spice jet, they just promised us. So far we haven't received the refund. My mother is a sick person who only depends on her pension. Sir, judge my complaint with humanity.

Hi Team,

Hope you are doing well. Please be informed that I had never faced such an exp with any flights till date.

Below is the concern highlighted-

The tickets which were booked earlier for Aug 13, 2022 - were higher/equivalent as compared to the tickets which were booked yesterday - for date change. Attached are the snapshots along with tickets attached for Mar 11, 2023. Then why I had been requested to make additional payment.

I had sent an email on Aug 9, 2022 with the query - why the payment is not made. However, I have sent the same message again. The Query no is 10112528 & 10101914.

Highly unprofessional service and no one of your executives are understanding the issue and providing any solution.

Yesterday I waited for almost 2 hours over the call with no resolution - People who interacted were Riya, Kunika and some other lady ( which I do not recall the name).

Can anyone look into this issue & resolve ASAP.

Today, I had a word with Yukti & Nitin and the same thing is happening - ( waiting for almost more than an hour wherein Nitin has guided to sent an email along with snapshots enclosed)

I am so sorry to say, it looks like you are cheating your own customers. Highly irritated with such behaviour and never expect a brand like SpiceJet - will do such cheap tactics.

PNR details- K7NDVY

If I do not receive a call back from the concerned team in the next 24 hours, I have no option rather than filing a complaint legally against SpiceJet unprofessional behaviour.

Below is the concern highlighted-

The tickets which were booked earlier for Aug 13, 2022 - were higher/equivalent as compared to the tickets which were booked yesterday. Attached are the snapshots along with tickets attached for Mar 11, 2023. Then why I had been requested to make additional payment.
I had sent an email on Aug 9, 2022 with the query - why the payment is not made. However, I am redrafting the same message again. The Query no is 10112528 & 10101914.

And now I have received an email from your service executive Ms. Richa at 2.36 pm today asking me that she will hold the tickets and will cancel if the payment is not done within 24 hours. Such fraud & cheating can only be expected from Spice jet team & executives.

I really need a call back from the team at the earliest to help for the same.

The airline cancelled the flight without any updates... after reaching airport in the morning at 5 am, I was kept waiting for 90 minutes... neither anything offered to sit at ease nor reimbursed cab fare...in case 1 kg extra luggage, they charge exorbitantly without having any humanity and morality...at the same time, they are absolutely inhuman and their staff is reckless and indisciplined in handling customers... they should be polite and humble while dealing such kind of issues which of course arise at their end only... wish I could never ever fly with such reckless airline and inhuman people...

I have booked tickets from dubai to kozhikod in pandemic time and flights suddenly cancelled then rebooked three times accordingly. details below

PNR Numbers of booked tickets. YBR7TM, NI8Z8R CEIEVA
Booked on February 28 2020 - travel date June 08 2020
( airline cancelled ticket 3 times )
total amount to be refunded: 36106 INR

I have been calling and sending number of emails but got replies like please wait we are solving your issue. I have been following up every week but there is no reply and refund is not made yet.

I'm really upset with matter they are not refunding the money for no reason, DGCA & Supreme court clearly stated in the press release to facilitate refund for unused credit shell amount.

Hello, I am Sakshi Iyangar, I have recently travelled from CCU-DEL on 13/08/21, PNR no.- HK3CQB flight, I have not yet received my luggage even though it was promised by spice jet staff that I would be receiving my luggage the following day by another connecting flight, no baggage tag or information has been provided even after asking numerous time regarding my luggage. I have visited Delhi airport more than 3 times and no initiative has been taken from the staff and they have just been telling me to wait and I have also sent a mail and contacted customer support as well but I've received no response from spice jet. It has been over 48 hours and I still have no received my luggage. I need it, it's important. I have been continuously visiting delhi airport and had my mom visit Kolkata airport as well but spicejet is not informing any details, all they are saying is they have sent the luggage to delhi, but no information has been provided for my luggage.

My name is Anitha Sesetti. I am writing this email in regards to refund of my Spicejet tickets (Pnr No. : J5LQSB) I have bought a SPICE Flexi fare ticket which enables me to receive refund and a low cancellation fee for 5 passengers aged 74, 70, 70, 47 and 21) which I have cancelled 3 days ( 6th July)before my travel due to COVID. I have done an RT-PCR for myself(47) and my son(21) (Australian Citizens) as we live in Australia and wanted it for health insurance. I have emailed customer care on the 7th of July requesting for the refund. I have taken Rapid Antigen Test for the remaining senior citizens as could not take them outside for a test.
I have submitted the documents also. But I was only refunded a part (Rs 2310 amount out of Rs 20, 615. I have emailed the team case number 10049100. I did not receive any information. I have spoken to customer care and she put my case as priority and said to wait of a week. It has been 15 days and yet no reply so i wrote to Nodal Officer and requested you to kindly look into this matter. The Nodal officer replied me back that they can give me only vouchers with specific conditions like vouchers will be issued under my name and have to use it by 180 days and that only for myself and my son as we submitted the RT-PCR test documents.
I have emailed them back saying the vouchers are of no use as I have no plans to come to India for another 2 years.
The Nodal Officer have asked me to email Apellate Authority. They have also messaged me with the same reply.
I would like you to please look into this matter.
Thank you

I am Raman Preet Kaur, I have booked 2 Spicejet Flight tickets from Jaipur to Amritsar (Return), via Make my trip- Booking ID was- NF7UV4MONV197H1J0383. I have a series of issues with this flight, I will try and write in sequence and will also request you to kindly consider my situation and take the action accordingly.

1) To start with I booked the ticket for 13th Aug, from Jaipur to Amritsar, the return was on 15th August, I planned it well in advance, i.e. 1st Aug, and booked the ticket accordingly. The amount paid was Rs. 23258/- . One of the major reasons for booking SPICEJET FLIGHT was direct connectivity.
2) FYI, as our plan was confirmed, I booked a room for 2 nights, Paid around 6000 Rs. for the same - which was non-refundable.(if required would share the receipt of the same)
3) Now the series of trouble starts, I got an automated call from Spicejet on 7th Aug, one week later, saying that due to operational issues, our flight was revised to the next day, from Jaipur to Amritsar (via Delhi), so now the date has changed and entire travel time has come to a total of around 14 hrs, morning 6:25- 20:50 pm. Our first thought of booking a Spice jet flight was a mere waste of time now.
4) Anyways, cause I didn't have any option we agreed to change our flight, with an additional cost again, Rs. 500/- extra when I did the web-check in, because, I had to select another additional flight seat as if this was by choice.
The above flight PNR was JFRMNN

** Here if you remember I had already booked the hotel which was non-refundable for 13th Aug*

5) As a responsible person, I did the web check-in for all the flights, the one where we were returning back as well, Amritsar to Jaipur on 16th Aug, PNR- X7Q77Y

6) Another shocking news was on the way, On 11th Aug, I got a call again, that due to operational issues, YET AGAIN, our return flight was rescheduled to 18th Aug 2022. 16th Aug to 18th Aug, WHY???
The option of cancellation was not included here the auto call message said, to take the new boarding pass and go to the spicejet link, I had NO OPTION for cancellation, with FULL REFUND. This was not a valid thing at all.

I tried canceling the flight from the SPICEJET portal itself, and the total amount that it shows is RS. 4474/- only. Now, this is again not acceptable.

I have loss of money, my time, and my peace. Just FYI, even calling at customer care did not help, no one is reachable.

I am deeply unsatisfied with the services of SPICEJET.

I have already raised a complaint with MAKEMYTRIP, I can share the complaint number if required.

I demand compensation for more than just my canceled flight amount. I have also written a mail to SPICEJET nodal officer, did not receive appropriate response.

Hoping for some response. and entire refund of my cancelled flight- PNR- X7Q77Y.

L am Ramachandran k.s, took a ticket for my son Bharathram because of corona crisis he could not travel Dubai to Kochi, more than one year l am requested them to refund my money
l send all the required documents but no use.Name of passenger BHARATHRAM (PNR-FISLPB passenger)

Repeated Sir,

I am writing my complaint related to Spicejet in regards to non refund of refunds against cancellation of PNR - M8T6GS

I have cancelled the tickets because the airline has changed the departure date and also deducted Rs. 5500 against the ticket and the balance amount was credited in the credit shell account. I was forced to cancel the tickets as the departure date has been changed and preponed. Even after this they have not refunded us the refunds on cancellation of tickets.

I have emailed to [protected]@spicejet.com but no satisfactory response from them till date.

This airline is cheating the customers and even not paying the refunds.

Regrads,