SpiceJet Complaints & Reviews

Dear sir
It was found that spice jet mostly using one slogan that Due to Technical issues flight has been cancelled and block the Refund Amount for next 21 days I have a question Can spice jet given Amounts with Intrest If no than immediately refund amount without any one minute dely like Faster Deduction of Amount
Thanks

Continous delay in flight this is very rediculous service

I am unable to do Web check in of PNR SD1SKJ, FLIGHT NO SG -8702

Very rude behaive by the staff of spicejet deepali bora. as she dont know how to deal and behaive with the customer

Spicejet rescheduled the flight so I chose to cancel the booking, I was eligible for a full refund but the refund was not issued even after a month.
The details of the flight are as follows:

PNR: MJIL3B/SG, 55949454/SG
Reference number:[protected]
Passenger name: Aayushi Singh
Date of travel: 4th August 2022

We paid an amount of INR 800 on SpiceJet website for seat selection on 4th of Aug 2022. Transaction ID[protected] / [protected]. The payment was done against the PNR number - G9J9GC - Flight no - SG 8937 - Pune to Delhi, departure on 6th Aug 2022. We tried emailing several times to SpiceJet but they are not responding on any emails. also call center number is always busy keeping us on hold for long time. Please take strict action on the same

The flight was cancelled by Spicejet and still they have not given us the refund

Written so many emails over the past 16 months but they reply we are
looking into the matter and no refund received

[protected]-------From: Appellate Authority
Sent: Mon, 29 Aug 2022 16:41:51
To: "[protected]@rediffmail.com"
Subject: Re: COMPLAINT NOt RESOLVED OVER A YEAR - PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails

Dear Ms. Lobo,

PNR: A8ZWXF

Greetings from SpiceJet!

This is with reference to your request for refund of booking amount for the above mentioned PNR.

Please be assured that we are carefully looking into your concern and shall get back to you soon with an appropriate solution.

Your patience in this regard shall be highly appreciated.

In case you require any further assistance please feel free to write to us again.

Thanks & Regards,
Shalini Sharma
From the Office of Appellate Authority, SpiceJet Ltd
321| Udyog Vihar | Phase IV | Gurgaon-122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

[protected] Original Message[protected]
From: PAC Surgicals [[protected]@rediffmail.com]
Sent: 27/8/2022 9:21 am
To: [protected]@spicejet.com
Subject: Re: COMPLAINT NOt RESOLVED OVER A YEAR - PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails

This is with reference to your request for refund of booking amount for the above mentioned PNR.

Please be informed that we have already escalated your concern to the appropriate department. We would request you to allow us some time as the team is working upon the same."more than a year since you'll have escalated, "

Your patience in this regard shall be highly appreciated."what more patience"

In case you require any further assistance please feel free to write to us again. "such pathetic standard replies with absolute no empathy to get the work done and resolve the complaint "

From: Appellate Authority
Sent: Tue, 23 Aug 2022 09:20:31
To: "[protected]@rediffmail.com"
Subject: Re: COMPLAINT NOt RESOLVED OVER A YEAR - PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails

Dear Ms. Lobo,

PNR: A8ZWXF

Greetings from SpiceJet!

This is with reference to your request for refund of booking amount for the above mentioned PNR.

Please be informed that we have already escalated your concern to the appropriate department. We would request you to allow us some time as the team is working upon the same.

Your patience in this regard shall be highly appreciated.

In case you require any further assistance please feel free to write to us again.

Thanks & Regards,
Shalini Sharma
From the Office of Appellate Authority, SpiceJet Ltd
321| Udyog Vihar | Phase IV | Gurgaon-122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

[protected] Original Message[protected]
From: PAC Surgicals [[protected]@rediffmail.com]
Sent: 22/8/2022 9:28 am
To: [protected]@spicejet.com
Subject: Re: COMPLAINT NOt RESOLVED OVER A YEAR - PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails

Does your reply make any sense ??? how far is your team than 16 months and the issue is still not resolved ???

How much more patience ???

From: Appellate Authority
Sent: Sat, 13 Aug 2022 15:56:00
To: "[protected]@rediffmail.com"
Subject: Re: COMPLAINT NOt RESOLVED OVER A YEAR - PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails

Dear Ms. Lobo,

PNR: A8ZWXF

Greetings from SpiceJet!

This is with reference to your request for refund of booking amount for the above mentioned PNR.

Please be informed that we are constantly in touch with the concerned team and we shall get back to you at the earliest.

Your patience in this regard shall be highly appreciated.

In case you require any further assistance please feel free to write to us again.

Thanks & Regards,
Shalini Sharma
From the Office of Appellate Authority, SpiceJet Ltd
321| Udyog Vihar | Phase IV | Gurgaon-122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

[protected] Original Message[protected]
From: PAC Surgicals [[protected]@rediffmail.com]
Sent: 11/8/2022 9:30 am
To: [protected]@spicejet.com; [protected]@spicejet.com; [protected]@spicejet.com; [protected]@spicejet.com
Subject: Re: COMPLAINT NOt RESOLVED OVER A YEAR - PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails

Regards

Paul Lobo
[protected]
[protected]

From: "PAC Surgicals"
Sent: Tue, 03 May 2022 16:47:03
To: "appellateauthority"
Subject: Fw: COMPLAINT NOt RESOLVED OVER A YEAR - PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails

Not yet resolved

From: SpiceJet Customer Relations
Sent: Mon, 02 May 2022 16:19:15
To: "[protected]@rediffmail.com"
Subject: Re: COMPLAINT NOt RESOLVED OVER A YEAR - PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails

Dear Ms. Lobo,

PNR: A8ZWXF

Greetings from SpiceJet.

This is with the reference to your trailing email. We apologize for the delay in your refund.

Please note that we have forwarded it to the respective team and we shall get back to you at the earliest.

In case you need further clarification/assistance, please feel free to write to us.

Thanks & Regards,
Chanchal Chauhan,
Customer Experience, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

[protected] Original Message[protected]
From: PAC Surgicals [[protected]@rediffmail.com]
Sent: 29/04/2022 17:24
To: [protected]@spicejet.com
Subject: COMPLAINT NOt RESOLVED OVER A YEAR - PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails

Dear Mr Nair

When I spoke to your office staff on 27.4.2022, she promised a call . No call received .
you've written refund will be on priority, can you define the no of days . Its already been 12 months that I am requesting for my rightful refund ??
What pathetic service, and also complaints dept cannot even handle cases ???
umpteen emails written you keep giving false assurance and close the case without resolving the issue .

How can that happen ...

Regards

Pratibha Lobo
[protected]

From: SpiceJet Customer Relations
Sent: Wed, 27 Apr 2022 12:43:36
To: "[protected]@rediffmail.com"
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails

Dear Ms. Lobo,

PNR: A8ZWXF

Greetings from SpiceJet!

This is with reference to the trailing email, related to your refund status.

We completely understand your concern that the delay in receiving your refund is stressful and inconvenient.

Please be informed that, we have already shared the details to the concerned department and refund shall be processed on priority.

We seek your cooperation and understanding in this regard.

Thanks & Regards,
Pradip Nair,
Customer Experience, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail: [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

[protected] Original Message[protected]
From: SpiceJet Customer Relations [[protected]@spicejet.com]
Sent: 20/3/2022 4:03 pm
To: [protected]@rediffmail.com
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails

Dear Ms. Lobo,

PNR: A8ZWXF

Greetings from SpiceJet!

We sincerely regret the delay in refund process.

Please be assured that the refund for concerned booking will be initiated towards given bank account detail at the earliest.

Your patience in this regard is highly appreciated.

Thanks & Regards,
Vishal Aggarwal,
Customer Experience, SpiceJet Ltd
321 | Udyog Vihar | Phase IV |Gurugram - 122016 | India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet??T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

[protected] Original Message[protected]
From: PAC Surgicals [[protected]@rediffmail.com]
Sent: 17/3/2022 6:00 pm
To: [protected]@spicejet.com; [protected]@spicejet.com
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails

Dear All,
CLose to 11 months now and I've not received a refund

Please call me

[protected]

From: "PAC Surgicals"
Sent: Thu, 17 Mar 2022 16:07:45
To: "SpiceJet Customer Relations"
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails

Dear Team

It will be a year in April 2022.

Does it take that long ??? to reverse

Regards

Pratibha lobo
[protected]

From: SpiceJet Customer Relations
Sent: Mon, 07 Mar 2022 16:19:45
To: "[protected]@rediffmail.com"
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails

Dear Ms. Pratibha,

PNR: A8ZWXF

Greetings from SpiceJet!

This is with reference to your email.

We request you to allow us some time to check on the instance and we shall get back to you with an update at the earliest.

Assuring you of our best attention at all times.

Thanks & Regards,
Nikku Dogra
Customer Experience, SpiceJet Ltd
321| Udyog Vihar | Phase IV | Gurgaon-122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com facebook.com/flyspicejet?a T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

[protected] Original Message[protected]
From: PAC Surgicals [[protected]@rediffmail.com]
Sent: 4/3/2022 4:18 pm
To: [protected]@spicejet.com
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails

Dear Team

status ????

Regards

Pratibha lobo
[protected]

From: SpiceJet Customer Relations
Sent: Wed, 23 Feb 2022 23:52:08
To: "[protected]@rediffmail.com"
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails

Dear Ms. Pratibha,

PNR: A8ZWXF

Greetings from SpiceJet !

This is with reference to your trailing email.

Please be informed that, we have shared the copy of cheque to the concerned department to initiate the refund.

Your patience in this regard is highly appreciated.

Thanks & Regards,
Pradip Nair,
Customer Experience, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail: [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

[protected] Original Message[protected]
From: PAC Surgicals [[protected]@rediffmail.com]
Sent: 20/2/2022 6:23 pm
To: [protected]@spicejet.com; [protected]@spicejet.com; [protected]@spicejet.com; [protected]@spicejet.com; [protected]@spicejet.com
Subject: Fw: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails

refund awaited

From: "PAC Surgicals"
Sent: Fri, 18 Feb 2022 11:24:51
To: "custrelations", "refunds", "service"
Subject: Fw: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails

Dear Team

please see email dtd 22.1.22 I have already given you my bank ac chq copy

still not received credit

again you asking me for chq copy

you'll are fooling around ???

how many times do I write to you'll, its about 10 months now that I am chasing you'll for my money

[protected][protected]

Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails
From: SpiceJet Customer Relations on Thu, 17 Feb 2022 20:36:31 Add to address bookTo: You | See Details

Dear Ms. Pratibha,

PNR: A8ZWXF

Greetings from SpiceJet.

This is with reference to your trailing email.

Please note that we had initiated online bank transfer for the compensation/refund amount towards the bank account details as shared by you. However the bank transfer has been rejected and to reinitiate the same we would request you to share the copy of the cancelled cheque.

We would be happy to assist you, should you require any further clarification.

Thanks & Regards,

Priyanka Chaudhary,
Customer Experience, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

From: "PAC Surgicals"
Sent: Sat, 22 Jan 2022 12:31:07
To: "SpiceJet Customer Relations"
Cc: "[protected]@spicejet.com"
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails

Dear Team

ive been following up for such a long time, for you'll to write that the bank has declined.

pfa the chq copy and please process refund asap

regards

Pratibha
[protected]

[protected]

From: SpiceJet Customer Relations
Sent: Fri, 21 Jan 2022 18:25:15
To: "[protected]@rediffmail.com"
Cc: "[protected]@spicejet.com"
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails

Dear Ms. Lobo,

PNR: A8ZWXF

Greetings from SpiceJet!

This is in reference to the trail mail.

Please note that the fund transfer has been declined due invalid bank details. Hence; we would request you to share a copy of cancelled cheque to re-initiate the fund transfer.

Assuring you of our best attention at all times.

Thanks & Regards,
Vishal Aggarwal,
Customer Experience, SpiceJet Ltd
321 | Udyog Vihar | Phase IV |Gurugram - 122016 | India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet?: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

[protected] Original Message[protected]
From: PAC Surgicals [[protected]@rediffmail.com]
Sent: 29/12/2021 3:24 pm
To: [protected]@spicejet.com; [protected]@spicejet.com; [protected]@spicejet.com; [protected]@spicejet.com
Cc: [protected]@spicejet.com
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails

Reminder

Regards

Pratibha Lobo
[protected]

From: "PAC Surgicals"
Sent: Sat, 04 Dec 2021 17:52:13
To: "SpiceJet Customer Relations", , "nodalofficer", "appellateauthority", , "refunds"
Cc: "[protected]@spicejet.com"
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails

Dear Sir, Madam

I am so frustrated . I have no clue why even after going to the highest authority in the spicjet airlines my requests is falling on deaf ears

Regards

Paul Lobo
[protected]
[protected]

From: "PAC Surgicals"
Sent: Thu, 02 Dec 2021 09:08:20
To: "SpiceJet Customer Relations"
Cc: "[protected]@spicejet.com"
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails

Dear Team,

Its more than 6 months now

Might as well courier the pay order to my residence

Regards

Pratibha Lobo

From: SpiceJet Customer Relations
Sent: Thu, 02 Dec 2021 01:22:19
To: "[protected]@rediffmail.com"
Cc: "[protected]@spicejet.com"
Subject: Re: PNR:A8ZWXF-refund still not received-awaiting refund since 21.04.2021 written so many emails

Dear Ms. Lobo,

PNR: A8ZWXF

Greetings from SpiceJet!

This is in reference to your email.

Please accept our apologies for the delay in processing your refund.

We would like to inform you that the refund is getting declined at the gateway due to a technical error, however, our IT team is working on the same to resolve the issue at the earliest. Rest assured your refund will be processed on priority.

Your patience and cooperation in this regard are highly appreciated.

Thanks & Regards,

Vikesh Verma
Customer Experience, SpiceJet Ltd
321| Udyog Vihar | Phase IV | Gurgaon-122016| India
E-mail: [protected]@spicejet.com
W: www.spicejet.com facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

I was traveling by your SG51 flight on 28/08/2022. My PNR was MYZPWS. When I reached Dubai, I come to know that my and my co-passangers bag locks were compromised and broken and 5000 dirhams from each bag were stolen. Online complaint through your agent on the Phone is also lodged, Complaint No. is 10134099 & 10134122.

Kindly look in the matter and solve my complaint at earliest.

Thanks & regards,

Dilip Mohite

Yes I came from Varanasi to delhi from flight no-9951, date 26august. First the flight got delayed then staff was so rude in the flight. The ac was not working, when we asked the attendant about the ac they rudely said that let the flight get started then it will cool but the flight got started and got landed the ac was same and attendants were so rude and shouting.

I booked my ticket with spicejet .but flight delay so in airport my ticket had been cancelled but there is no refund initiated in my agent and no refund give me my agent.
Plz take action ASAP

My contact no. :- [protected]
[protected]

I flew from Dubai to Amritsar through Spicejet and my luggage was handled with so carelessness that it got torn out and made a hole in the bag. Now its of no use for me. I again have to go to Dubai and for which I need to buy a new bag. My luggage was also insured by blue ribbon bags. When I made a complaint at Airport then Spicejet's staff denied to accept my complaint. When I dropped an email then got the below response by Spicejet:

"It was brought to our notice that the issue was not reported on the termination of your journey at Amritsar".

I have informed that my complaint was not accepted by your staff at duty during my landing. Then I got the below response:

"We request your cooperation in understanding that we cannot assume liability for normal wear and tear (scratches, torn zippers, straps, wheels, handles, scuffs, dents, soiling or manufacturer defects)"

Now it clearly means that our luggage is not secured with spicejet. They can make scratches, torn zippers/straps, damage wheel, handles (without which bags are not re-usable for an international trip).

This is regarding a couple of failed transactions that occurred while I was doing web check-in (on 3rd August 2022) for my father's (Mr. Bhagwan Das) trip with your airline on 4th August 2022. The amount of Rs. 349 got debited twice without successful web check-in.

Flight details:
-Flight no. SG-242 (Kolkata to Mumbai)
-PNR: J7MC6V
-Passenger Name: Mr. Bhagwan Das
-Date of journey: 4th August 2022

What actually happened?
I tried adding an aisle seat (Seat no. 18D) and Spice Assurance twice during the web check-in on SpiceJet's website on 3rd August 2022. However, both times the amount of INR 349 (seat selection-INR 300 + Spice Assurance-INR 49) was debited from my UPI linked accounts without successful web check-in. Finally, I opted for Auto Check-in.

These transactions of INR 349 each are detailed here (Transaction Date- 3rd August 2022):
1. Payment via Amazon UPI (Linked to my Axis Bank A/c ending with 1585): UPI Reference ID[protected]
2. Payment via Paytm UPI (Linked to my ICICI Bank A/c ending with 9649): UPI Reference ID[protected]

After raising the issue, I was provided with a link (from [protected]@spicejet.com) to share the transaction details. I filled and submitted it. Then, I enquired the same via their Twitter DM, I was told that the transaction details have been received and the amounts will be refunded soon.
In fact, I was provided with that link thrice and three case numbers have been generated:
1. Case number: 10092756, generated on August 3, 2022
2. Case number: 10092703, generated on August 4, 2022
3. Case number: 10095879, generated on August 5, 2022

There has been no updates on any of the above case numbers.
And since then, I have been patiently following up with their staff without any fruitful result and they just don't seem to care about their customers.
In fact, they have been just giving hollow assurances since the past 22 days with generic responses on Twitter DM.

I kindly request you to look into the matter and do the due diligence to refund the amounts associated with the aforementioned failed transactions as soon as possible.

Thanks,
Abhinav Prajapati
(Son of the passenger Mr. Bhagwan Das)

It has been 28 days since my failed transaction of a flight from delhi to bagdogra and no refund has been made. My Spicejet complaint ref. no: 10080483
Deducted amount: 7238 INR.

Transaction ID: T2207262111120510413561
Date: 26 July 2022
Transaction made through PhonePe.

They asked me to wait for 3 days first, then later for 10 additional days. Now they are not even responding to emails.

Please help !

The Flight SG 945 srinagar to Mumbai on 20th Aug 2022 supposed to depart at 1:15pm and land at 4:10pm. But it departed at around 3:45pm and reached at 6pm. PNR NCWRHW. I had another flight from Mumbai at 6:45pm. Due to this delay I missed the next flight. Also there was only few checkin bags arrived, in which my bag was not there. Waiting for bag took 15min just to make sure bag is not there and give address for the delivery. I had to book another flight for 7000 rupees. It was horrible and horrific experience when you travel alone and the staff only says this is the best we can do and not helping to catch another flight. I understand that safety is first but who will pay for loss occurred? I had to wait in airport for 12hrs for next flight who will understand the tension caused to the parents.

This is regarding the flight from Dehradun to Pune dated 25th July 2022, which was cancelled by Spicejet. The associated PNR is D8SFJS.
The flight was actually rescheduled by them to the next available slot, and we were allowed to cancel it if we wanted. In case of cancellation, they promised a full refund within 21 days. But, we have not yet received any intimation from SpiceJet about the same, even after the period of 21 days has passed.

Can we get the refund plus the interest amount applied to it as soon as possible? If we don't get any reply on this, we will have to approach the court for registering a legal complaint with them.

I have booked a flight on Spicejet from GAU-CCU. I have booked a direct flight of 1.15hrs duration which got rescheduled to 18hrs trip. I have requested a full refund for the booking but have yet to receive anything.

PNR:LBSNGZ
Sector: GAU-CCU
Date of Travel: 07/07/22
Complaint ID: 10046680

I have already raised a complaint to customer care and they have assured me of a full refund but I still have not received it. I have already reached out to their nodal and appellate authority but no response has been received.

I hv a flight from Pantnagar to Delhi on 16 th aug. we reached airport and found out flight was cancelled bcs of less passengers. We hv other connections flight from Delhi also. Spice jet person easily told us abt cancellation and refund. Bcs of ths irresponsible company we hv to cancel all my other flights and book innova from Pantnagar to Dubai, spent 10, 000 Rs. For cab also bought another ticket on the spot from Delhi to Ahmedabad, which is cost us 30, 000 more then r original ticket. Who is responsible for my ths money? No one called us or mailed us abt cancellation. Bcs of spice jet I hv to paid 40000 Rs extra and face lot of trouble. Spice jet hv to pay for reimbursement.

Spice jet flight got rescheduled. Different options are available but they are not responding to change the flight.

Waiting time in customer care number is more than 1/2 hr. Still in wait.

Flight- SG8152 from Delhi to Guwahati
Take off time was 10.20 AM but now it’s 10.55 AM and still all the passengers are sitting in the flight waiting for takeoff

I am koyel Banerjee, I had a ticket from Kazi Nuzrul Islam airport at 9.55 pm time Andal to Chennai airport on 18/07/2022. whose PNR no -HH37PK, my mother Shampa Banerjee for whose treatment we had to take an appointment. And fit to travle or flay, prescription. But your staff and doctor did not allow us to go on the flight. We are very harassed with that sick person. But your employee gave us a commitment to return our money within 7 to 14 days. We were 4 passengers 1-Krantimay Mandal, 2-Koyel Banerjee, 3-Shampa Banerjee, 4-Kuvam Mandal . They said they will refund all o[censored]s. Then we left there. Then we contacted the airport authority Spice jet, they just promised us. So far we haven't received the refund. My mother is a sick person who only depends on her pension. Sir, judge my complaint with humanity.