SpiceJet Complaints & Reviews

Dear madam and sir,

Today i dr. N. Sai bhaskar reddy at terminal 3, delhi airport, purchased a ticket from kabul to delhi for 24th october 2016. Mr. Parminder singh, at the counter issued me a ticket with change/cancel fee of 37.40 usd.in this regard he said that they are the taxes. I complained to mr. Punnet. Instead of agreeing to their mistake of wrongly issuing a ticket on some other date and reissuing the ticket on the date i requested that is 24 october 2016 and lied to me that they are only collecting the revised fare and taxes. I need my 37.40 dollars into my account. Such people should no more be existing in your company, remove them immediately. Mr. Parminder singh took total 25 minutes to issue one ticket, you can verify from the security cameras. I need justice in this regard.

Sai bhaskar reddy nakka
Ticket kabul to delhi
10:50 am to 1:55 pm
M9pjkg
Flight sg22

Total amount charged: 171.50

I have reached kabul and just saw my email and found the e-ticket issued to me for today 27th september from kabul to delhi. This is his great mistake, he has done, no one on earth would take the same flight back. I was in the airport approached your counter to issue a ticket for 24 october 2016 for my return as i had single entry visa. Today on 27th september i was travelling from delhi to kabul by 8:25 flight of spicejet sg - 21 spice jet.

I have not received an e-ticket to my email id yet for the 24th october 2016 yet. Please issue my e-ticket too. Please take action against mr. Parminder singh and mr. Puneeth for not considering my complaint and supporting mr. Parminder singh for his mistake. I want the 37.40 dollars into my account at the earliest.

Thanking you,

Yours sincerely,
Dr. N. Sai bhaskar reddy
[protected]
[protected]

I have booked four tickets with PNR N6JRSC for our journey on[protected] from Chennai to Bangalore to attend a function. Unfortunately, the function date has been preponed to[protected]. Again I have booked four tickets for our journey on[protected]. I could not cancel the tickets booked on[protected] as the tickets were restricted category. I am a senior citizen and I am loosing more than 7, 000 rupees. Could you please consider this as a special case and arrange to refund a portion of the amount for which I will be much thankful..
NAGARAJU. A,
Mob: [protected]

Received a fake call letter from shashank shaurya and he wanted me to deposit 9950/- rs in his personal account. Please take some legal action on him it is all about the reputation of your company and by using name of your company he taking lot of money from the people who is job seeker.
I attached all the information about tha call letter and the person who cheated with the people and spicejet.
I request you to please take some legal action/notice against him as soon as possible.
Thank you.

Very rude, unhelpful and extremely arrogant customer service.

I had booked a ticket for my uncle to come and perform my father's last rites with my credit card. The check in people at spice jet refused to let my uncle board his flight without showing the credit card!!!

When I tried to talk to the customer service people they refused to help and kept repeating that we should have read the terms and conditions even though I informed them of the urgent nature of my uncle's visit.

For sure never recommending, travelling this airline again.

meena

I have a flight on 8th oct dxb - hyd, return flight on 18 oct hyd - dxb.
I want to reschedule my flying date on 28 oct dxb - hyd and return flight on 8th nov. Their is a flight on 28th oct dxb - hyd but there is no flight from hyd - dxb whole nov. That is spicejet mistake. Atleast in this case they have to give full refund for return flight. But they marauding my money. More then as regular cancellation fee with the name of flexi. If spicejet is really care about their customers they have to give explanation about it and with my money.
Thank you.

I have the flights on the below Date.
17th Sep 2016- From Delhi to srinagar
20th sep 2016- From srinagar to Jammu
22nd sep 2016- from jammu to Delhi

As there is curfew in the parts of jammu and kashmir so we wont be boarding the flight.

I mailed the same to Customer Care department but There is delay in the response and the response is not satisfactory.

I asked them to refund the amount as i didn't recieve any mail regarding the same till 17th morning so i cancelled my filght of 17th. Now they are denying to refund my ticket amount.

Infact, I didn't get any response regarding the flight that is scheduled on 20th sep.

Please refund my ticket mount for the above flights.

Dear Team,

Sorry for writing you late. I had some grievances which i would like to highlight below "

1. My confirmation pnr no is B8D39G booked on 29.07.2016.

2. Before booking my ticket i had a word with Customer Care, a concerned person told me that if we book though Spice Jet App we get 7% discount on base price compared to if we book through Spice Jet Website booking.

3. So i decided to book through Spice App.

4. To my amaze your software first of all does not give 7% discount on base price.
The end amount which we had to shell out is more or less same as booked through net banking. If you say that i am incorrect pls share the comparative chart of prices for 29th July 2016 for my trip compared to website & App booking.

5. The convenience fee if paid though net banking should be Rs 400 but in my case Rs 900 has been charged. I had called up customer care Mr. Ankit Jain (denied to tell me his employee id) told me that i have paid through Paytm so i have been charged Rs 900.
So the second challenge for you is to prove that i have paid through Paytm (A common man will never keep 50K odd amount in his paytm account, paytm doesn't pay interest for the wallet amount like bank as of now). I tried convincing Mr. Ankit that i had paid though netbanking and not paytm but he insisted for proof of payment. So first of all i would request you to share the confirmation that i have paid though Paytm. If you cannot prove then i would prove you that i have paid though net banking with all the payment details.

Looking forward for your early revert.

Regards,
Din Bandhu
[protected]

It has been 2 months till now no refund has been initiated for my PNR: N8NMGW. I have cancelled my tickets on 15th july 2016 due to curfew situation in Srinagar. Those people are making fool by telling that you will get your refund in 7-10 days but till now no refund has been received. No reply is made to our emails also. Escalation Dept people also lie.( Yashika & Himanshu)
From agent level to the senior level make fool by giving excuses.

Dear Sir,

We have booked 4 tickets from Delhi to Srinagar; departing on 26th July and returning on 30th July.

We booked the ticket around 18th May when the conditions of Srinagar were normal but all of a sudden, the curfew was imposed in Srinagar due to the death of the terrorist and now the number rose to around 70 deaths.

There is still a curfew in Srinagar (since last 54 days) and we are helpless to travel in Curfew all over Srinagar. Hope you understand our situation. This is a national security issue.

We contact spicejet but they refused to give us the refund. Please help & get us the refund immediately.

Thank you,
Siddharth Jain

I Mukesh Mamtani, Passenger travelled from Dubai to Ahmedabad, on June 30th 2016. on Spice Jet Flight # SG-16, having a PNR ref: TYPTPT.
I and almost all passengers of this flight deprived of getting our checked in luggage at destination by almost a week.

Since then I am approaching through emails to air line customer relations Dept and Nodal Officer to get compensation for more than 2 months.

After continuous follow up at end air line trying to give me a voucher of IR 2, 000/- ( Two Thousand Indian Rupees) which was rejected by me.

I order to get legitimate compensation I am in need of Company Directors contact details so can be approached further to intervene as Customer Relation dept. and Nodal officer fail to do so.

Mukesh.[protected]@gmail.com.

Boarded flight from Dubai to Mumbai on 9-9-2016 but my luggage has not yet been received by me. I had problems due to my missing baggage as my plannings went haywire due to missing luggage. I experienced a lot of inconvenience due to the same. I could not do my shopping and had to make some haywire expenses because of the missing luggage. I desire the airlines to compensate me for the inconvenience caused to me.

Sirs,

I travelled by spicejet sg 703 from mumbai to hyderabad last night (Seat no. 6d, 5th of september). As i was exhausted due to heavy travelling, it went out of my mind; i left my gold chain (Along with 14 face rudraksha) in outside pocket of the trolley bag which was not locked. It is my shortcoming that i should have been more careful.

If the scan record is available, spicejet could take a relook at the scan and find the culprit who may have taken it; it can not, for sure miss. By finding out who was responsible for scanning last night for this particular flight, it should be possible for spicejet to arrive at the person who may have snatched it and restore the same to me..

I trust spicejet would institute the enquiry immediately; airlines can not afford to have such elements in the personnel that deserve punishment..

Thanking you,

Dr. D. Sreedhar
102, mye villas, fci road, mallapur,
Hyderabad 500076.
Mobile: [protected]

I had a booking with spicejet on 28th August 2016 from pune to ahmedabad in flight-SG 524 with PNR (H5E1QS), it became a nightmare for me as it got delayed by 4 hrs.
I had a further travelling to jamnagar, but due to delay in flight i missed the connecting bus and the important scheduled meeting at Jamnagar which made me suffer loss of more than 10 thousand Rs 10000.
I was informed about delay in flight by 1.35 hrs, in the morning at around 11:00 am that flight will depart at 09:55 pm instead of 08:20 Pm, After that also I approached customer care but they said as flight is delay by 1.35 hrs they cannot do anything & mentioned that if it would have been delayed by more than 2 hours then they could have helped me and also assured that it won’t be delayed further( So I thought I will be able to catch my connecting bus to Jamnagar).
But When I reached airport, I was informed that flight will now depart at 10:40 pm..On that when we informed spice jet executive about our further journey they said they cannot help.(whereas earlier they mentioned that they will help me if flight is delayed by more than 2 hrs.)
We boarded flight at 10:45 pm and over and above that we were made to sit in flight for an hour.. We reached Ahmedabad at 12:45 am instead of 09:15 pm due tothis i needed to spend night at airport as there was no other travel arrangements possible to my destination.
As a part of compensation to the losses suffered by me and all the pain and mental harrasement undergone by me. I requested spicejet to provide me the.compensation At earliest also same is mentioned in DGCA site.
I have also logged complaint at pune airport.. Aknowledgement number for the same is 30480.
But spicejet refuse to provide any resolution and said that they cannot do anything.
Pls help.

Dear Sir,

We have booked 6 tickets from Amritsar to Srinagar; departing on 3rd Sep and returning on 6th Sep.

We booked the ticket around 20th June when the conditions of Srinagar were normal but all of a sudden, the curfew was imposed in Srinagar due to the death of the terrorist and now the number rose to around 70 deaths.

There is still a curfew in Srinagar (since last 54 days) and we are helpless to travel in Curfew all over Srinagar. Hope you understand our situation. This is a national security issue.

We contact spicejet but they refused to give us the refund. Please help & get us the refund immediately.

PNR # K6JJPP
PNR # CEQKHR

Thank you,

Sourabh
Mob:[protected]
E-mail : [protected]@hotmail.com

Dear Spicejet Team,

With much regret, we would like to bring it to your notice about your OK to board fee collection. When no other Airline is collecting such an unjustifiable payment, may we know the reason why only Spice Jet is collecting from the passengers.

Furthermore, we from Residency Resorts, would like you to kindly note that we would be travelling very often in your Airlines and we feel very unfair to bear this cost for OK to board message.

Kindly reconsider the same and advice us at your earliest possible.

Thank you.

I have travelled 4-5 times with the spice jet, every time my experience was bad . Every time I have faced the problem that the flight is not in time . Today the same thing happened, and I am totally frustrated. This spice became like India railway never come on time, never depart on tym . And staff member behaviour is also disgusting . The don't bother about the problem. That's feel very bad. Today they did too much . That'swhy I am lodging a complaint . My flight is SG264 from Kolkata to Delhi. From now onwards I will neither prefer to this flight nor suggest to someone else .

Date of incident - 25th august 2016
Ticket reference number - f5vzpc
Flight - sg-59
No of passengers - 5
Flight time - hyd 23.55
From - hyd to dxb

We were 5 passengers with one passenger pregnant 6 months (Myself) 2 passengers kids aged 6 & 4, my husband and my mom around 62. Please note first they had issues around seats and allocation where they took 40 minutes to sort out, secondly they allocated infants alone in behind rows then changed it, later after 45 minutes they sorted it out and issued boarding passes for all at 23.55pm. Flight is at 23.55, after issuing my mom;s boarding pass they ask if all are residents, i very deligently advised i have one passenger on visit and i issued the electronic visa. After 15 minutes they say sorry no ok to board she cannot board the flight, i was like i take assurance will provide a letter dont do this, how will she travel back alone, secondly had this been told as soon as i reached i could have arranged for the ok to board immediately through my agent in the airport in dubai. 23.30 they advise me the counter is closed we cannot do any thing and her ticket is cancelled. So i have lost te ticket money, neither they have advised to move the dates and also forced me to pay for spice max for all 5 passengers without doing all the prior checks and cancel the ticket for my mom after issuing a boarding and pass and check in all her luggage as well. Midnight where does the airlines expect my mom to go?? Is this the service provided?? Are you guys professional enough to handle international flights customer service?? My mom is left back arranges for herself to get back around 50 km away (My home from the airport alone) god forbid anything had happended to her!!! We 4 passengers board the flight we are 3 rows down and when asked for a non veg meal as i paid for % passengers spice max!!! I am told that non veg meal is over!!! I am like really did you even have non veg meal on your flight as you only served 5 passengers before my seat!! Such a poor service!!

I would not recommend any one on spicjet as i have lost out on so much of money. I need the refund of one ticket which is of no fault from my end and expect a speedy response for unprofessional behaviour of the customer service staff.

Hello team,

I have booked a holiday package for 2nd of september (total of 5 tickets. 2 from delhi to srinagar and 3 from jammu to srinagar)
But due curfew in the srinagar valley i am cancelling my holiday plan. can you please provide me with the full refund for my package?
E-ticket number - mbcjrq (delhi to srinagar)
E-ticket number - p6rdnp (jammu to srinagar)

. I really don't know why they are not change his schedule if flight is late everyday... Sometime they are not even buzz that the flight will late or they buzz too late.. I have this experiance thrice for the flight pune to ahmedabad at 8:20 pm nd also ahmedabad to pune which is 6:35 pm.. Sorey for inconvnce i mean what the heck if there is a emergeny for customer then what they suppose to do. I dnt knw why this silly thing they are not take seriously. Srey fr incnvnce is ok for 1 time not for every time. I never want to fly from this flight nd never refer to anybdy..

I had your flight sg-103, of rs.1823, on 21/08/2016 from ded to del (12:55 pm.). i had connecting flight ai-489 from del to stv (05:45 pm). i came to know that your flight no. sg-103 is delayed by 4 hours. i could not miss my connecting flight ai-489. so i was compelled to book indigo flight 6e-755 from ded to del, of rs.12, 084/-. so i pay extra rs.10, 261/-. i hope you understand my loss and do the needful.

Dipti patel ([protected]@yahoo.co.in)