SpiceJet Complaints & Reviews

I Mukesh Mamtani, Passenger travelled from Dubai to Ahmedabad, on June 30th 2016. on Spice Jet Flight # SG-16, having a PNR ref: TYPTPT.
I and almost all passengers of this flight deprived of getting our checked in luggage at destination by almost a week.

Since then I am approaching through emails to air line customer relations Dept and Nodal Officer to get compensation for more than 2 months.

After continuous follow up at end air line trying to give me a voucher of IR 2, 000/- ( Two Thousand Indian Rupees) which was rejected by me.

I order to get legitimate compensation I am in need of Company Directors contact details so can be approached further to intervene as Customer Relation dept. and Nodal officer fail to do so.

Mukesh.[protected]@gmail.com.

Boarded flight from Dubai to Mumbai on 9-9-2016 but my luggage has not yet been received by me. I had problems due to my missing baggage as my plannings went haywire due to missing luggage. I experienced a lot of inconvenience due to the same. I could not do my shopping and had to make some haywire expenses because of the missing luggage. I desire the airlines to compensate me for the inconvenience caused to me....

Recently received a fake call letter from "spicejet limited co." saying that my resume has been selected and that i have to pay rs. 9950 as security deposit.
Date of incident - 7 september 2016
I called the number given in the email and the guy confirmed what the email said.
Shashank shaurya
[protected]
Adress of office
Spicejet limited, 319,
Udyog nagar vihar, phase iv,
Gurgaon -...

Sirs,

I travelled by spicejet sg 703 from mumbai to hyderabad last night (Seat no. 6d, 5th of september). As i was exhausted due to heavy travelling, it went out of my mind; i left my gold chain (Along with 14 face rudraksha) in outside pocket of the trolley bag which was not locked. It is my shortcoming that i should have been more careful.

If the scan record is available, spicejet could take a relook at the scan and find the culprit who may have taken it; it can not, for sure miss. By finding out who was responsible for scanning last night for this particular flight, it should be possible for spicejet to arrive at the person who may have snatched it and restore the same to me..

I trust spicejet would institute the enquiry immediately; airlines can not afford to have such elements in the personnel that deserve punishment..

Thanking you,

Dr. D. Sreedhar
102, mye villas, fci road, mallapur,
Hyderabad 500076.
Mobile: [protected]

I had a booking with spicejet on 28th August 2016 from pune to ahmedabad in flight-SG 524 with PNR (H5E1QS), it became a nightmare for me as it got delayed by 4 hrs.
I had a further travelling to jamnagar, but due to delay in flight i missed the connecting bus and the important scheduled meeting at Jamnagar which made me suffer loss of more than 10 thousand Rs 10000.
I was informed about delay in flight by 1.35 hrs, in the morning at around 11:00 am that flight will depart at 09:55 pm instead of 08:20 Pm, After that also I approached customer care but they said as flight is delay by 1.35 hrs they cannot do anything & mentioned that if it would have been delayed by more than 2 hours then they could have helped me and also assured that it won’t be delayed further( So I thought I will be able to catch my connecting bus to Jamnagar).
But When I reached airport, I was informed that flight will now depart at 10:40 pm..On that when we informed spice jet executive about our further journey they said they cannot help.(whereas earlier they mentioned that they will help me if flight is delayed by more than 2 hrs.)
We boarded flight at 10:45 pm and over and above that we were made to sit in flight for an hour.. We reached Ahmedabad at 12:45 am instead of 09:15 pm due tothis i needed to spend night at airport as there was no other travel arrangements possible to my destination.
As a part of compensation to the losses suffered by me and all the pain and mental harrasement undergone by me. I requested spicejet to provide me the.compensation At earliest also same is mentioned in DGCA site.
I have also logged complaint at pune airport.. Aknowledgement number for the same is 30480.
But spicejet refuse to provide any resolution and said that they cannot do anything.
Pls help.

Dear Sir,

We have booked 6 tickets from Amritsar to Srinagar; departing on 3rd Sep and returning on 6th Sep.

We booked the ticket around 20th June when the conditions of Srinagar were normal but all of a sudden, the curfew was imposed in Srinagar due to the death of the terrorist and now the number rose to around 70 deaths.

There is still a curfew in Srinagar (since last 54 days) and we are helpless to travel in Curfew all over Srinagar. Hope you understand our situation. This is a national security issue.

We contact spicejet but they refused to give us the refund. Please help & get us the refund immediately.

PNR # K6JJPP
PNR # CEQKHR

Thank you,

Sourabh
Mob:[protected]
E-mail : [protected]@hotmail.com

Dear Spicejet Team,

With much regret, we would like to bring it to your notice about your OK to board fee collection. When no other Airline is collecting such an unjustifiable payment, may we know the reason why only Spice Jet is collecting from the passengers.

Furthermore, we from Residency Resorts, would like you to kindly note that we would be travelling very often in your Airlines and we feel very unfair to bear this cost for OK to board message.

Kindly reconsider the same and advice us at your earliest possible.

Thank you.

I have travelled 4-5 times with the spice jet, every time my experience was bad . Every time I have faced the problem that the flight is not in time . Today the same thing happened, and I am totally frustrated. This spice became like India railway never come on time, never depart on tym . And staff member behaviour is also disgusting . The don't bother about the problem. That's feel very bad. Today they did too much . That'swhy I am lodging a complaint . My flight is SG264 from Kolkata to Delhi. From now onwards I will neither prefer to this flight nor suggest to someone else .

Date of incident - 25th august 2016
Ticket reference number - f5vzpc
Flight - sg-59
No of passengers - 5
Flight time - hyd 23.55
From - hyd to dxb

We were 5 passengers with one passenger pregnant 6 months (Myself) 2 passengers kids aged 6 & 4, my husband and my mom around 62. Please note first they had issues around seats and allocation where they took 40 minutes to sort out, secondly they allocated infants alone in behind rows then changed it, later after 45 minutes they sorted it out and issued boarding passes for all at 23.55pm. Flight is at 23.55, after issuing my mom;s boarding pass they ask if all are residents, i very deligently advised i have one passenger on visit and i issued the electronic visa. After 15 minutes they say sorry no ok to board she cannot board the flight, i was like i take assurance will provide a letter dont do this, how will she travel back alone, secondly had this been told as soon as i reached i could have arranged for the ok to board immediately through my agent in the airport in dubai. 23.30 they advise me the counter is closed we cannot do any thing and her ticket is cancelled. So i have lost te ticket money, neither they have advised to move the dates and also forced me to pay for spice max for all 5 passengers without doing all the prior checks and cancel the ticket for my mom after issuing a boarding and pass and check in all her luggage as well. Midnight where does the airlines expect my mom to go?? Is this the service provided?? Are you guys professional enough to handle international flights customer service?? My mom is left back arranges for herself to get back around 50 km away (My home from the airport alone) god forbid anything had happended to her!!! We 4 passengers board the flight we are 3 rows down and when asked for a non veg meal as i paid for % passengers spice max!!! I am told that non veg meal is over!!! I am like really did you even have non veg meal on your flight as you only served 5 passengers before my seat!! Such a poor service!!

I would not recommend any one on spicjet as i have lost out on so much of money. I need the refund of one ticket which is of no fault from my end and expect a speedy response for unprofessional behaviour of the customer service staff.

Hello team,

I have booked a holiday package for 2nd of september (total of 5 tickets. 2 from delhi to srinagar and 3 from jammu to srinagar)
But due curfew in the srinagar valley i am cancelling my holiday plan. can you please provide me with the full refund for my package?
E-ticket number - mbcjrq (delhi to srinagar)
E-ticket number - p6rdnp (jammu to srinagar)

. I really don't know why they are not change his schedule if flight is late everyday... Sometime they are not even buzz that the flight will late or they buzz too late.. I have this experiance thrice for the flight pune to ahmedabad at 8:20 pm nd also ahmedabad to pune which is 6:35 pm.. Sorey for inconvnce i mean what the heck if there is a emergeny for customer then what they suppose to do. I dnt knw why this silly thing they are not take seriously. Srey fr incnvnce is ok for 1 time not for every time. I never want to fly from this flight nd never refer to anybdy..

I had your flight sg-103, of rs.1823, on 21/08/2016 from ded to del (12:55 pm.). i had connecting flight ai-489 from del to stv (05:45 pm). i came to know that your flight no. sg-103 is delayed by 4 hours. i could not miss my connecting flight ai-489. so i was compelled to book indigo flight 6e-755 from ded to del, of rs.12, 084/-. so i pay extra rs.10, 261/-. i hope you understand my loss and do the needful.

Dipti patel ([protected]@yahoo.co.in)

Makemytrip booking id: nf[protected] for sg-2328/253 (ded-del-ccu), booking date: 14 aug, 2016.
Passenger details:
Subhrajit das n3pzky, jayasree samaddar n3pzky, swati samaddar
N3pzky

I booked the ticket in ememergency and unfortunalety we arrived ded (dehradun) airport 15 minutes late. we talked to the spice jet official and he told it is too late for the ded-del flight, and we can still travel the del-ccu flight. so we took and indigo flight at the last minute and landed in del. upon arrival in del we found that inspite of the assurance all three tickets has been fully cancelled. we talked to the spicejet domestic counter (vaishali and some senior fellow were there) they were very nonchalant and uncoperative. the senior officials even left the counter when asked on the cancellation. it was an emergency and we had to reach kolkata for funeral. the disgrace shown by the airline is condemnable.

A lumpsum of 20, 724/- inr. was forfeited.

Necessary action is anticipated from the concerned airline asap.

Dear spicejet,
I had a skagen watch, which had silver belts and golden dial, in my check in bag, but when i came home and opened my bag i cannot find my watch. The watch was in a box and when i opened my bag the box was open. I am a regular spicejet traveler and i never expected you guys to do such things. This is really shameful from your side and i need my watch back. That watch, which is just a month old, was worth 8, 000 so either return my watch or pay back my money

My flight was on 2nd august at 5:55 am sg-136 from bangalore to delhi.
We had two tickets and we were on exact time and in a hurry as my grandmother had expired so had to go to delhi urgently.
I had to take the print out of the ticket so went to spice jet counter, there our 15 mins was wasted as spice jet had "network issues" in there system.
They told to just go and show the message to the guard. We did the same and he let us go.
After wasting 15 mins there we reached to the counter at 5:00-5:05 (Still before 45 minutes), they told boarding just closed 2 mins back we can not do anything and the crew was sending us from one counter to the another just wasting more of our time. One male crew member was sitting there and he was so rude. First of all already we were not in proper senses as we had to reach early at any cost. And this person was not even ready to listen to us and our reason and was not accepting the mistake from there side also. He did not let us board even after knowing that we have to reach as soon as possible. He said that it is you mistake that you are late. And while we were talking he ignored us like we were not standing there. We felt so helpless because of spicejet.
What kind of insensitive and inhumane behavior it is from the crew of spice jet. Because of there mistake they had network issues we were late and no one even talked properly. My whole family was waiting there because all the rituals had to be done after i was arriving.
I wish i had noticed the person's name but were in a hurry so immediately booked another flight from indigo.
I need a refund or else i will be forced to go to the consumer court and i will do that.

Pnr of the tickets: 1. G5ih2p renu puri
2. Pe3bmx eshna sachar

Dear sir, i have booked flight from jammu to sri nagar dt[protected] spicejet
Sg 160 economy jammu 10:35 srinagar 11:15 kamlesh, sanjay & jitendra pnr n8tnrj, devendra namdev lff55b lff55b & sanjay raghuvanshi pnr - meyvmh
Return dt[protected] kamlesh, sanjay & jitendra pnr md1u5x, devendra namdev pfsnye & mr sanjay kumar raghuvanshi pnr - f5kpjc spicejet sg 161 economy, srinagar 11:50 to jammu 12:40
I want to cancel this booking for 05 person due to violation (Curfew) at their.
Plz consider my request & refund full amount as soon as possibel.

Hi
My ticket was booked in sg 636 for ahmedabad to mumbai.
Flight time is 5.35 but the staff will close the check in on 4.49. I was in the queue
One other passenger travelling with diffrent flight is standing in front of me.
When he is getting his bording it was 4.51 and the staff refuse to give me my boarding.
It this a fair with tha passanger.
I need my money back with the airlines at any cost...

I booked a spicejet flight in july 2016, from bangalore to delhi on 17-aug-2016.in counter, i have been charged 1600 for excess baggage by an agent name “nawat”. He then informed that he will get it in discount from 1700 to 1600. The baggage weight was not more than 2 kg. Hence, please take strict action in this regard. Spicejet has no proper procedure nor any good relationship with customer or any public difficulties. I feel this is one kind of cheating or fraud!!! This was happened me at bangalore airport. Kindly find attached receipt given by an agent for your reference.

Sir, I have booked two return tickets for Pune- Goa-Pune, Departure 08.09.2016 and return 13.09.2016. Booking is done on 12thAugust, 2016. I have received PNR number K5YK3C however I have not received e-ticket so far which normally we use to get immediately.
By this email request you to send it immediately.
Regards.
Dilip Phatarphod.

Hello team

This is with regard to missing baggage complaint reg spice jet flight


We have boarded spice jet flight from bangalore to vijayawada on 28th july thursday

Flight no sg3309

Our pnr are as per below
4 passengers
Cdggkh and p74c4m

We have checked in bangalore with 7 bags for 4 o[censored]s total kgs are 62 kilos

However at destination in vijayawada we received only 6 bags and total kg we received was 56 kg
We have one bag missing and the approximate weight of that bag is around 6 kg
We already reported same problem at vijayawada and bangalore airports to respective spice jet authorities

I even requested spice jet authorities to allow me to see the cctv in bangalore airport and i was allowed to see the cctv footage
I can clearly see that i have submitted 7 bags in the video and the staff of spice jet have missed to tag one bag while issuing boarding pass and that bag is missing

Now the bangalore staff of spice jet mr hemanth who is duty manager have also seen the video that one bag was missed to tag at the counter on 28th july
Mr hemant said he will investigate and asked for 4 days time. But after 6 days the answer was the bag is not found

There are very important things in the bag. Need your support in tracing the bag
There are few brand new 3 silk sarees worth of 10000 rupees

Primarily i am only interested to get my bag back
As there are lot of important and personal valuables
If that is not possible i would request the spice jet authorities to compensate me for the loss of valuables