SpiceJet Complaints & Reviews

My BLR - DBG flight on 17-July-2022 got cancelled. After waiting for more than 5hrs. inside the flight, cabin crew announced that flight got cancelled. During the waiting inside flight they have not provided any meal/food even they have not provide water. I was travelling with two small kinds. Due to this cancellation even one of my kid missed his exam.
I need compensation for this. As per norms they should arrange cab and hotel arrangement but they didn't do anything.

Below two duplicate transactions took place against my CITICARD for booking below flight tickets :-
Chittagong to Kolkata SG74, 30.06.22

Date. Reference no Transaction details Amount
16/06 [protected] SPICEJET LIMITED GURGAON. 17792.00
16/06 [protected] SPICEJET LIMITED GURGAON 17792.00
Contacted Citibank & they requested me to contract merchant Co to solve this error.

On 22.June.2022, I tried to book a flight ticket on spicejet website. Booking failed, but Rs. 52700/- was withdrawn from my account. Spicejet immediately called me and said that if transaction did not complete in 30 minutes, I would automatically get a refund. After 1 hour, I called support team and was asked to submit a ticket with transaction details, so that refund could be expedited. Submitted ticket: 10010992. Nothing happened.

On 29. June.2022, I ot an email asking me to submit necessary details via a link received by email from Spicejet. I uploaded all the requested information on that link. Received a response on 01. July.2022 confirming receipt of the info and processing of refund.

As nothing happened until 08. July.2022, I again called ths customer support number and also escalated it to Nodal Officer of Spicejet. Case No: 10051015. Other than a automated email, even from Nodal officer, I received no response.

On 11. July. 2022, a Customer Relations person, regretted the delay, without any information on when I would get my money.

When I called again today, the support colleagues, blamed the delay on me: They said I had not submitted all requested information and asked me to submit a full bank statement, which proves that I have not received the refund!!

Please help!

Kind regards,
Sriram

To whomsoever it may concern,
This is to bring to your notice that i am extremely disappointed with spicejet airlines. I had booked a ticket for the 20th of July, but even till 36 or more i did not receive any confirmation from the airlines. So i opted for another airlines and did my booking there. Now after 48hours or so the spicejet airlines have confirmed my booking. Now what will I do with flight tickets ?? The airlines even refused to listen to my side of story. This is extremely disappointing and unethical. Pls consider this request and refund my ammount as soon as possible. Thank you .

Https://api.twitter.com/oauth/authorize?oauth_token=RRcYewAAAAAAVK9UAAABggCJPfA

This to inform you that I Ratan kanjilal purchased two tickets from skyscanner vide PNR no QBME8Z dt 28/06/22 from Mumbai to Kolkata by paying Rs 15895/- for your flight no SG 467.
Suddenly I received one SMS saying that I have to pay an additional Rs 4857/- for an extra seat before issuing the boarding card.
I was surprised to know why I should pay extra this amount.However due to urgency I had paid the same amount for getting two no of boarding cards, 6A and 6B respectively.
Please note approaching the checkin counter in Mumbai, your executives were also surprised and could not alloted extra seat. That would mean you have taken an extra amount unnecessarily harassing me.
Requesting you please refund the amount of Rs 4857/- taken for 3rd seat in my account.

I used Spicejet website to book a flight. As soon as I made the transaction, the website went to loading and then timed out. There was no booking made, but amount got debited from account. I have been trying to pursue the customer care for some information but receiving very delayed replies with nothing concrete. I have shared the transaction ID and all required information, and it has been more than one month but still there is not proper response other than "your patience is appreciated" and "we have forwarded the issue to required department". It's a huge amount and I am not even getting a proper reply other than the set standard and automated responses. Highly dissapointed and unsure of when and how can I get my money back which got stuck because of their own faulty website... even spicejet app is faulty.

I Mr Pritesh Parmar, I flew from Mumbai, India to Dubai, UAE last night. At the Dubai airport I found my checkin bags lock was broken and my belongings were missing from inside.
The things I lost from my bag are listed below:
2 set of Watch
Blazer
Shoes
Perfume
Camera

I have attached my ticket copy n picture of my broken bag.

Pritesh Parmar
[protected]
[protected]

My flight was scheduled on 12th july 2022 from delhi to jharsuguda. I had some urgent business in jharsuguda but the flight was cancelled in the end moment and rescheduled to the next day. While booking if it is showing available and while payment as well it is showing available then how can spicejet cancel the flight. I donot have accomodation in delhi as well. Very disappointed.

Dear spice jet

I tried to book ticket from Mumbai to Kanpur on 11 May 22 and another one on 4th June 21 and had failed transactions on both. Kindly look in to to and refund the amount.

REFRENCE ID - K85HTI and N9PCMS

I have tried to contact spice jet many a times but very poor response. An auto link was forwarded to me but that link is not working. I am attaching the transaction slip from UPI ID .

11/05/2022 11/05/2022 BIL/ONL/[protected]/SPICEJET L/SPI
CEJET_WICI11 11, 843.00

04/06/2022 04/06/2022 BIL/ONL/[protected]/SPICEJET L/SPI
CEJET_WICI11 41, 638.00

We booked tickets to shiridi and we r on time to airport also they rejected our tickets 10 members as they r saying 2 mins late

To Customer Relations

Further to my email dated 8th July, I am attaching the relevant photos and also the bill for the new luggage for your reference and action.

I am disappointed you have failed to show appropriate care and concern to rectify the damage caused to me. In a most heartless manner, Spice Jet hides behind a non existent policy disclaimer.

My new baggage was torn by negligence and carelessness your handlers. It has been forcibly mishandled by one of your staff. Please refer to the photos.

My fair expectation and demand is that Spicejet replaces the suitcase with a new model or compensate the bill amount so that I can go and purchase a new one.

I will never get into a Spicejet again, and will ensure that I can broadcast my bad experience to everyone I know, in person, via emails, facebook and any other medium I am able to. I will atleast reach a few hundreds this way who will spread the message to a few thousands.

Please train your handlers to better care for luggage, after all it costs many times the airfare.

My PNR YGSKJN. From spice jet this flight resechedule on 15th july thats why i will not attand my important meeting on 14th july. Customer care not respond my phone. This journey is totally waste

Hi There,

Our refund is pending from May 24th. I have called customer support and also sent an email. They said it will be processed in 10 days but still no progress. Request you to look into this.

PNR L8K3GF
Bhagawati Manukonda
Surya Venkata Sita Boddula
Lavith Manukonda
Kushal Manukonda

Thanks,
Bhagawaty

I had booked a ticket for my travel from Dhaka to Kolkata by SG 77 on 30.06.2022 with a scheduled departure time of 13.35 Hrs (BST) and arrival time of 13.55 Hrs (IST). I have been informed through SMS on 30.06.2022 @ 2.43 Hrs. that the flight is rescheduled to 15.55 Hrs. instead of 13.35 Hrs. Again at 3.56 Hrs. I have received another SMS that the revised time is 16.55 Hrs. instead of the previous revised time of 15.55 Hrs. One more message was received at 10.33 hrs. that the revised flight time is 19.25 hrs instead of 16.55 hrs. Accordingly, flight timing was changed 3 times thereby my basic purpose of flying to Kolkata got disturbed.

It is a matter of great regret that your Airline does not care about the value of time for the passengers. As you know time is an important factor for the success of every one. I had an important meeting at Kolkata at 16.30 Hrs. Not attending the meeting has resulted in a big loss to me financially & mentally. Moreover, I don't understand why you don't send Whatsapp messages/calls instead of SMS/normal calls as you know people traveling from outside India can't receive normal calls as receiving calls abroad is chargeable.
In view of the fact that I had to cancel the tickets (Roundtrip) as there was no reason for flying to Kolkata & return. The delay from the Airlines side was for more than 5 hrs. Hence, the tickets were cancelled without my fault. However, it was to my utter surprise that only Rs. 4, 487/- was refunded after deducting an amount of Rs. 7, 202/- from the total ticket cost of Rs 11, 689/-.

I was totally disturbed about the irresponsible behavior on part of Spicejet. I have made a mistake by choosing your flight. In future I will never go for your flight. I hereby submit my claim for a total refund of the deducted amount i, e Rs. 7, 202/- immediately. You are also requested to compensate for my loss due to your careless/useless service.

Flight sg 2970 / sg 724 from jaipur to patna has been preponed on 05 07 2022. as such passengers against PNR OIJ4VH could nor board on this flight. as such kindly refund the full amount since the flight has been preponed more than 60 Minutes.

My self Mineshkumar Arvindbhai Patel
My booked Ticked Details are

Muscat to Ahmedabad (08.07.2022) & Ahmedabad To Muscat(16.07.2022)
PNR: HH6I5H/SG
Booking Ref. No: 31160621
Booked on: Mon, Jun. 06, 2022 20:43 Hrs
Status: Confirmed

This flights are canceled by SPICE JET, As committed by spice jet for Refund in 21 days, but still no response from them.

Please refund as early as possible.

MY PNR #s Q61DUB and TY3FHS: My registered mobile # [protected]; email id : [protected]@gmail.com

The above 2 Spicejet flights booked by me by Credit Card for BOM-TIR (15th June 2022) and return TIR-BOM on 17t June, 2022 had been Cancelled by Spicejet themselves on 7th June 2022 itself and informed me by sms on my above mobile # and by email to my above email id. I booked the above flights thru' easemytrip.com for an amount of Rs.20, 540

I lodged my FULL REFUND CLAIM on 7th June itself and has been following up though email/ twitter with Spicejet and easemytrip.com, so many times, almost daily since more than 2 weeks. I also tweeted to Civil Aviation Ministry, DGCA, and personally to Cabinet Minister for Civil Aviation and to PMO to help. I am senior citizen of 67 years old. I have sent nasty tweets also to Spicejet upon their inaction so for.

Spicejet upon my follow up had sent confirmatory email to me ([protected]@gmail.com) conveying having initiated process for full refund on 16th June, 2022 ( PNR# Q61DUB for Rs.10, 266 & PNR# TY3FHS for Rs.10, 272), after a delay of 9 days after they themselves cancelled the flights on 7th June, 2022. So far I did not get my refund- till the time of this complaint. Easemytrip is also constantly saying that they did not get the refund from Spicejet to refund back to me.

It is really frustrating experience, and being a sr. citizen, I am helpless and the amount is a big money for me. I request for early FULL REFUND AS ABOVE refund.
Till now, 23:08 hours, the issue is UNRESOLVED.
Regards
Sivaramakrishnan Nagarajan
207, B Wing, Parasnth, Sudha Park, Ghatkopar (East), Mumbai -400077

Mumbai - Kandla flight time got preponed and they provided option to cancel if required. I did the cancellation and waiting for refund since 4 months.

Complained to their customer care, nodal officer and then to appellate authority. Nothing happened so far.

Any other higher authority to whom I can take this complaint?

Dear Team

I wish to share a concern regarding the cab booking services you provide through third party vendor. In reference to attached msg I booked the cab on 1st July midnight for 4:30 am to catch my morning flight through spice jet online service, link provided in the message as per the attachment.

To my surprise I booked the cab and also the payment is deducted from the my bank account. But no cab turned up on my doorstep on 1st July and neither any confirmation received form your spice jet.

I also lodged the complaint on customer care, but no action has been taken so far.

It is requested to please look into my issue and refund my money at earliest. I am highly disappointed with the experience I had regarding your services.

Following are my details :
Name Khyati Gupta
Email ID khyati.[protected]@lismailin

Mobile No 91-[protected]

Travelling Sector Delhi to Varanasi
Date of Travel 1-July-22
Flight no SG - 2950
Departure Time 6:25 AM
Hoping for the quick resolution from your end.
Regards
Khyati
[protected]