SpiceJet Complaints & Reviews

I had a confirmed ticket on 27th March 2022 from Bagdogra(IXB) to Kolkata (CCU), the ticket price was Rs. 6601 all total. On 14th March 2022 morning, SpiceJet abruptly modified the ticket without my consent and any communication and shift the booking on 1st April 2022. We both work on private sector and we have to return on Sunday i.e. 27th March 2022 else their will be official consequences. We all have our meetings, errands to run and have to resume duty on Monday as usual. How can SpiceJet dictate customers journey without their consent or communication? It is their failure and they failed to stand to their commitment where they should be ashamed of themselves. I have been trying to reach them since morning they kept all the phone lines busy, I tried several times but in vain. I have to under compulsion cancel the ticket where they were showing they deducted 90% of the charge. How ridiculous is this? (consumer helpline Docket No. 3353814)

Although Spice Jet had closed the docket[protected] but the issue is not resolved. I checked few minutes ago as well nothing has been refunded to my account. Spice Jet so far refunded Rs. 868 against my booking amount Rs. 6601. Spice Jet communicated they will refund another Rs. 4892 as there was no fault from my end and I mentioned everything in the docket number "3353814". I don't know why they are deducting additional Rs.841 without any of my fault (Rs. 6601- Rs. 868= Rs. 5733), now if they return me someday the amount they promised(still in question) i.e. Rs. 4892, still they are charging me Rs. 841( Rs. 5733- Rs. 4892 = Rs. 841). This is the pathetic scenario of Spice Jet. The flight is there but they goofed up some stories in the name of Summer schedule, kindly refer to the below picture. It was simply the pricing of ticket they initially sold it on cheap amount and they wanted to sell it on high price but based on that nobody can move a confirmed booking to some other day without the customer consent. I was there at Bagdogra(IXB) airport today and flew with Air India, I saw Spice Jet flight operated perfectly on time so how can they shift my ticket on other day for their greed and why should I suffer and be harassed? I need your help to find justice to this problem.

I had a flight from Jaipur at 5:20 am and I reached at airport at around 4:00 am, I asked them to help me in getting my boarding pass but they were not listing and was sending me from one counter to another. I have all the bookings The officer at the airport was rude, arrogant and not at all cooperative.. he was asking for 7000 additional money for giving help and getting a boarding pass..

I have taken a video of this person I have ticket proofs and everything

Please help me with it or else I will have to take next course of action against SpiceJet airlines

I had booked a flight ticket from Mangaluru to Bangalore on 26/03/2022 20:45 and had Checked in through Web Check in and was told that boarding pass would be sent to registered mail id but I didn’t receive any mail and I was stopped at the security gate for around 30mins for not showing the boarding pass which I had not received. I tried checking in from airport itself and everything was fine and was told that I would receive the...

My name is Eeshan Mishra. I booked a flight from Patna to Pune for 28th March(14:30-16:55) on 25th March at 19:07 through the official Spicejet webpage. After payment of Rs 7757(reference Id:[protected] through net banking was completed, the screen froze on loading card details and then showed an error.
After contacting customer services I was informed that there was a portal issue and that the payment will be refunded in 8-10 days. I booked the flight as I had my semester exams and do not have enough money to book another flight.
Why must the customer suffer from the airline's portal issue? I urge Spicejet to refund the amount as soon as possible so I can get to Pune in time for my examination.

The SpiceJet in Bangalore airport, Didn’t answer questions properly and was using their personal mobile phones while customers queued up to ask quarries. Made my sister miss her emergency flight and wouldn’t allow refund and also charged 300 rupees to print out the ticket which was not needed to be charged as they said security would allow passage with an E-ticket and E-identity proof.

I Jivesh Anand with family travelled from Goa to Pune with SG-526, PNR S5QLYR on 22nd March 2022. Had a bad experience in the flight. The allocated occupied seat was completely broken, the image is enclosed.

I had booked a dedicated seat for my infant for ensuring comfort to him while travelling. However, situation gave me a terrible experience, when my son Madhur Anand got injured due to the broken seat. He fell down due the damaged cushion, fell on the floor. The image is enclosed.

This was evident and noticeable that the aircraft was not checked for maintenance before the boarding, by SPICEJET.

Such experiences are not expected in this serious profession and business. Else, the passengers are forced to raise the grievances and lose the interest.

Case number: 09598007
I booked flight DXB-MUM-DXB on 18th March. My credit card was charged. But did not receive flight confirmation. Then I received call from Sunil of SpiceJet within 4 minutes. He said payment by credit card has not come through and I need to make payment again. I told him that my bank has charged me for it already. He said he will ask his back end. He called again after one hour and said no, payment is not charged and in case it has it will be refunded within 24 hours. I told him my credit card will process payment according to INR and in case of double charge I will lose money. He denied that and said due to a glitch it will be refunded fully in AED. I did that according to his instructions of “retrieve booking”. Now my credit card has been charged twice. Please see screenshot below.
I need refund of AED 3363.30+37.67+1.88 = total AED AED 3402.85 of wrong double charge.
Please help to process this refund immediately.
Highly disappointed with
1. Spicejet staff wrongfully advising the customers and misleading them
2. Spicejet glitches in your system.
3. Spicejet claiming refund will be done within 24 hours but no action.
Clear case of looting their customers.

I had booked Ticket With PNR GE3S8Q Which was supposed top be flying today at 16.20 UAE time but due to grand child health issue had to reschedule the flight and when I approached Customer service Team in Dubai they rescheduled the Ticket but with additional price of Aed 410/- which is sorry status . As i couldn't do online i had to visit the office & instead of guiding rightly they just pushed me to take ticket of additional fare .

When i came out and checked online it was shock, as new ticket was costing Aed 500 / Aed 530 & Aed630

So what grounds i was cheated for changing the date.

Regards

Deepak
[protected]

Two imported power banks got missing from the check-in luggage, on flight SG 8963 i was traveling from New Delhi to Srinagar dated[protected] and it was promised from the spice jet representative on arrival at SRINAGAR to provide the power bank on return to NEW DELHI on[protected]Round trip). When i returned back on[protected] at the delhi airport representative (VINEET) spice jet station master misbehaved and said we didn't receive any communication from srinagar airport. I requested him to confirm from his colleague represetative from SRINAGAR, he said no we can't we have disposed it. Even i tried to get the details that can you provide the written confirmation to dispose he didn't and there was no tracking of the disposed items. I confirmed from him that did spice jet opened my bag, he said yes. Then it was the spice jet resposibility to keep it within its premises until it confirmed from the customer. They disposed it without my acknowledging me, no email/sms/phone call received for the disposal. It is exploitation of the customer without the consent of the customer they can't dispose they should follow the process of communication and keep the records of the disposal with them.
It was really BAD EXPERIENCE from the spice jet representative. I wouldn't recommend that people/friend/family should avoid travelling with them.

Two imported power banks got missing from the checkin langugae, on flight SG 8963 i was traveling from New Delhi to Srinagar dated[protected] and it was promised from the spice jet representative on arrival at SRINAGAR to provide back the power bank on return to NEW DELHI on[protected]Round trip). When i returned back on[protected] the delhi airport representative (VINEET) spice jet station master misbehaved and said we didn't received any communication from srinagar airport. I requested him to confirm from his colleague represetative from SRINAGAR, he said no we can't we have disposed it. Even i tried to get the details that can you provide the written confirmation to dispose he didn't and there was no tracking of the disposed items. I confirmed from him that did spice jet opened my bag, he said yes. Then it was the spice jet resposibility to keep it within it premises until it confirmed from the customer. They disposed it without my acknowledge, no email/sms/phone call received for the disposal. It is exploitation of the customer without the consent of the customer they can't dispose they should follow the process of communication and keep the records of the disposal with them.
It was really BAD EXPERIENCE from the spice jet representative. I would recommend that people/friend/family should avoid travelling with them.

The following tickets were booked in the Spicejet flight, flights were cancelled by Spicejet. Later I had sent several mail to the customer care email - [protected]@spicejet.com and several time i tried to call the customer care number[protected] but they will hold the call for more than 30 minutes and I never had spoken to any one. I request you to refund the amount.
1. PNR - ZEKK4Q - Passengers - 3
Travel date : 07.01.2020 from KOLKATA TO MADURAI (IXM)

2. PNR - GYPLPZ
Passengers - 3
Travel date : 19.04.2020 from KOLKATA TO MADURAI (IXM)
The experiences with Spicejet is horrible, they never bother about the customer.

I travelled from Delhi to Goa on 4th March 2022 through spicejet. When we landed I left my small bag in the aircraft. Within 10 minutes I realised and went to the ground staff. She refused to help. When I forced her she said we discard the left over bags immediately. How can you discard a bag within 10 minutes. All other airlines have a lost and found baggage counter. But spicejet had none. Such unprofessional people.

Hi Spicejet,

I earlier booker a flight for 29th March from Jammu to Pune which was via Delhi.
1st notification i for of time change which shifted to 14.30 from 12.30pm
Second notification i received yesterday where my connecting flight which is from Delhi to Pune has been changed to next day 30th March at 9 am.

This is extremely unacceptable and you should not run such flights.yesterday when I checking for other flight options the rate is just beyond my everything.11700 per head.how will i bear this neither you provide accommodation on Delhi to us.

I was full refund along with compensation of 30, 000 because this is 3rd time i am facing this issue with spice jet.I need it back immediately or else I'll file a case against you people.

Do you even realise what I am going through.even you guys refund the money in 15 working days.how will i book my another flight as my money is over.i need immediate action.I will not tolerate this at all.

My PNR NO was H8I6FF
Pls refund my money and the compensation of 30k

Regards
Moulshree Shrivastava
[protected]@yahoo.co.in
+91-[protected]

Hi Spicejet,

I earlier booker a flight for 29th March from Jammu to Pune which was via Delhi.
1st notification i for of time change which shifted to 14.30 from 12.30pm
Second notification i received yesterday where my connecting flight which is from Delhi to Pune has been changed to next day 30th March at 9 am.

This is extremely unacceptable and you should not run such flights.yesterday when I checking for other flight options the rate is just beyond my everything.11700 per head.how will i bear this neither you provide accommodation on Delhi to us.

I was full refund along with compensation of 30, 000 because this is 3rd time i am facing this issue with spice jet.I need it back immediately or else I'll file a case against you people.

Do you even realise what I am going through.even you guys refund the money in 15 working days.how will i book my another flight as my money is over.i need immediate action.I will not tolerate this at all.

My PNR NO was H8I6FF
Pls refund my money and the compensation of 30k

Regards
Moulshree Shrivastava

I travelled in Spice jet dated 12/03/22 Pune to Delhi Timing 6:35-9:00 Am
PNR- BF4LWA

I submitted my luggage at check in at Pune air port and when I received it back on Delhi Air port one of the wheel of my Trolly was broken.
It was the worst experience ever with SpiceJet.
Kindly provide me compensation for the same.

My Fiancee had to fly to Delhi for some medical reason. She booked the SpiceJet Rajkot to Delhi 8:45 AM flight Fri, March, 11, 2022 and due to unusual traffic and unsaid issues she reached the Airport at 8:02 AM and was late by 2 mins and SpiceJet officials didn't allow to onbaord the flight. She tried to explain the reason behind the late arrival and also tried to explain how important for her to travel and reach Delhi on time, but staff at airport didn't even bother to listen, nor they behaved in a good manner. The way Groundstaff behaved was completely unexpected, horrible and Inhumane. It was really rude and bad. My Fiancee and I tried to explain numerous times but they didn't even allow us to speak nor they listened to us also they deliberately delayed further with no response and said we will only hear you once this flight takesoff. This was complete harassment, and we were left with no option and had to book next flight with Indigo, also Spicejet flight SG 3703 RAJ to DEL which we booked was "OVERBOOKED" and hence they didn't allow to onboard passengers who were late..They even booked the tickets for few of the passengers in the next flight with Indigo after a lot of debate and harrasment with them and purposely didn't allow passengers who were late by few minutes because they were left with ZERO seat.
The WORST EVER EXPERIENCE AND SERVICE by SpiceJet.

I would request to please provide the refund. Let me know if i can share the PNR details over email.

I am travelling from new delhi to Dubai from SG-907 on[protected]. My luggage is not boarded from new delhi. Lost baggage counter in dubai told me that i had power bank in my baggage so spicejet hold my luggage due to security reasons. The airlines not even contacted me in case they face any security concerns so that i can be solved in delhi only. Here i reached dubai a totally different country without my luggage and struggling for even clothes. So irresponsible SpiceJet. At least they should inform the passenger in these type of cases.

Dear Spice Jet Team,

Please note I have a cancelled booking # LYNOAHC1 with Spice Jet which was fully refundable ticket, I have sent multiple emails to the booking agent since 21st Jan, 2022, but there is no positive response from them. only response I get is that they have not received refund from Airline so far.

Can you please check and advise me the current status of this refund.

I have attached all my email communications for your reference in sequential manner, kindly go through the same.

Travelled from Udaipur to Delhi (yesterday) on 6th March in Spicejet Airways. The luggage I received after arrival was badly damaged with evident signs of mishandling. It looks like they have tied it to a car and dragged it all the way while it was scratching against the road. There are damages on the wheels, scratches on the body. Now I don't think I will be able to take it anywhere.

Iam onboarding on yesterday flight pnr N9U4XS I found my seat is covered with ashes...this is so unprofessional behaviour from your side.Next time I give a second thought before booking in spicejet.