SpiceJet Complaints & Reviews

We have booked a spicejet flight from delhi to dharamsala. We was reached to the gate at 9:00am and our flight timings was 10:45am. We saw the display board in which flight information is shown regarding to gate open or closed. We sat there but no one announce our name and there is no information shown in display board regarding to gate open and the authority of spicejet told me the display board of that gate is not working how people will get to know about the information. If person is travelling on the very first time or if a old person who don't know about all the things how they will get to know where they need to go to board the flight i have proof of the things. And at 10:33am one person called me and said that your flight is missed and your 9600rs is not returned to you. The person who called is very eliterate he don't know how to speak with a girl and when the spicejet airline authority is also not interested to help us regarding our issue, and i will definitely file a complaint against your airline in consumer court if you people are not refunded our amount.

I booked a ticket from mumbai to dubai on 16th july 2020 but due to government restriction the flight was cancelled and spice jet airlines not give a refund back but to provide a credit shell of that amount.
Actually i am working in dubai and come in dubai on 20th july and my contract of service will two years so i can not travel to india for upcoming two years.
I want to redeemed a credit shell to make a new booking of someone else.

In January 2019 we book flight from jaipur to shardi and then to return we go on 13 th january 2019 and then on 14 th january 2019 we have to come return but flight was cancelled then they give us next day time but on 15th january 2019 it cancell again then we come in bus.but our money was not refund.
So I request you to refund my money back.
In case you contact me call on number [protected]
Thank you

I have booked ticket on 14th march from makemytrip for 8th april travel from kolkata to bangalore flight number - sg-516 - pnr number - zhhmgx. Flight got cancelled due to covid and so far no update on my refund. Makemytrip says contact airline. Spicejet customer care number is waste i waited for almost 20 mins for so many times to talk but didnt connect.
Can anyone please help me on this, else i will lodge formal complain
Waiting for quick revert on this

Pnr no. P9zevs journey date 23 may 2020. Due to covid-19 lock down flight services are cancelled by government this date. So we request airlines to refund but airlines not refund our money and informed us to use the ticket for some other day till march 2021. But it is not possible for us so we request please refund our money.

The ministry of civil aviation, india, has directed airlines to give people’s money back for flights cancelled due to coronavirus lockdown. It has also asked the airlines not to levy any charges. Even after these directions, people have been complaining that airlines are not giving full refunds on tickets cancelled in the view of covid-19 outbreak.

Flight was canceled between bangalore to begavi. Pnr no - gf8s5k
I called them 4 times and every time they told me that i will get refund in next 24 to 48 hour

I had booked tickets on 2nd march 2020 to travel from mumbai to amritsar on 7th april 2020 from spicejet airlines. The pnr is pcht9g. I had booked this from my travel agent. Due to the pandemic and the subsequent lockdown i could not travel. Now i asked the airline for refund amounting to rs.16520/- but the airline instead gave me a credit shell for the amount . Now i chatted with spicejet customer service and they refuse to refund the amount. I pleaded with them saying i will definitely not be travelling for the next 2 years. But they were rigid in their policy and refuse to refund the amount. My travel agent says that they can refund the amount only after airline refunds it to them. Surprisingly the return trip from amritsar to mumbai was booked on indigo airlines and they promptly refunded the amount. I desperately need assistance in resolving this.

Our PNR No. LEGKSQ is till date not received full refund this pnr no. Journey date 20 June 2020, this date not operate this flight so we request airlines refund but airlines not refund.Nothing response from them.
but we require refund so do the needful

Hi team,

This is with reference to my pnr no : eh7h8e wherin i have been asked by your good self to pay for the charges of seat.in this regard, would like you t share inputs on the below :

1. Basis of charges being levied for seat selection
2.in a row of 6 seat, why only the middle seats are free where as all the other seats are chargeable
3. Why are we not been given boarding pass when we have asked for the same. The representative are asking us to wait for 12 hours before the flight departure and are of the opinion that if we pay for the seat we will get boarding pass now or else we will have to wait till 12 hours before flight departure.
4. I believe this is a new loot process by which spice jet loot customer i. E customer has to pay for the price of the ticket and also for seat selection. I believe when the whole world is fighting the pandemic spicejet should also have some sense of responsibility towards its customer.

In january we have a flight from jaipur to shirdi and then to jaipur on 13th jan 2019 we go shirdi by flight then on 14th jan 2019 we have return ticket but flight was cancelled. Then they give us time on 15th jan 2019 but flight was cancel then we return by bus and our money was not return yet.
So, please return our money to us.
Thank you

Sir

i am Vadivel mani. i had booked for ticket in spicejet date 14-Apr-20.PNR K7J54S. flight was cancelled because covid-19. but my money not return. so kindly issue my money. not my mistake.

this is for information.

Mobile no : [protected] / [protected]

My flight was from IGI Delhi on 7 August, which was canceled, today is going to be a month, its refund has not come yet.

Dear Sir,
My name is Indranil Garai and I book a flight (no. SG-347) and PNR was Q8M3PF dated 23.03.2020, HYD to AMD and the flight has been cancelled but the money not refunded till date. It is requesting you that refund my money as early as possible. Thanks and Regards.

Pnr xe6zpt. I am totally disapointed with spice jet airline. I have connected flights dharmshalla to guhati indigo shedule change giving full refund to me. And i call spice jet for enquiry for cancellation charge and i request full refund eligible but your executive inform me if time change or shedule change then you full refund applicable i request for full refund but your executive without inform me cancelled the flight and i also inform i not to pay cancelation charges then why your company canceled the flight and now i want full refund raise a complaint and take action if my problem no solve i do legal action

Our pnr no.Ugk46x is till date not received full refund this pnr no. Journey date 10 april, this date not operate this flight so we request airlines refund but airlines not refund my amount and says this amount use only this passenger for one year
but we require refund so do the needful

Hi, iam jasmine wanted to travel from hyderabad to bangalore on 8th august 2020. Pnr number of booked flight. Bcc14d seat no. 3b. As one of you staff from samshabad airport name. Gunjan miss guided regarding flight shield, which make me to miss my flight and miss guided me to reschedule and made me to wait for around 3 hours. Which made me to miss my other flights which are available earlier. This is my first journey through flight i was totally upset because of spicejet for which i missed my flight and delayed my journey and made me to book other ticket for 3400 from other airlines. Worth rupies around 3081 ticket price is lost for spicejet ticket. Please consider this as a serious as person traveling for the first time will not aware regarding rules like need to reach 1 hour early but people will follow according to message notification.

PNR : IHW32R
I had booked the above stated ticket from Chennai to Mumbai (travel date 01/06/2020) through Paytm on 22/05/2020 vide booking ID [protected], as the flight got cancelled at last moment by "Spicejet" because of LOCKDOWN, I had requested them for refund of my money. In reply they had agreed to refund my booking amount. The screen shot of email for the same is enclosed for your reference.

Request you to kindly refund my money immediately.

Thanking you,
your truly,
Venkatesh Swamy
+[protected]

I got a call from[protected]this number. Her name is himani. Hr of airlines. She asked me 2000 for my reference id to proceed with application test. She told it's a refundable if you are not selected or selected both catagory. Again she asked 5000 for verification of documents. I refused and asked for 2000 refund. She told that she will get back to me. She is not answering the calls and blocked my number too. This is a criminal offence. I need my 2000. Please recover my money.

Further to my complain of the 9th regarding refund. Pnr:- e5q9gy
I received a call from a ‭+[protected]‬ at 11.47 am from a man stating he was calling from spicejet and it was regarding the refund. Without asking me for any details of my travel booking or even my name he straight away asked me how i had made the booking whether it was via debit / credit card. When i told him it was a credit card he asked me for my cc no. And that too he wanted the whole no. Not the last four digits, which of course u refused to disclose. He further told me that if i didn’t want to gv him the details, i need to speak to customer care. He sounded absolutely rude and on asking him for his name, he pretended as if he could not hear me and hung up. What surprises me was that he didn’t ask me for the pnr or booking reference. He directly asked me for my credit card details. 😳😳

My flight with spicejet on 10th april 2020 and 25th april 2020 was cancelled because of covid 19 lockdown... I first requested for the refund on 10th of june, they said it will be processed within 7-10 days, so i followed up and they again told me 7-10 and this way their tat for the refund kept changing and now it's more than 2 months since i filed the initial request and i am yet to receive my refund