SpiceJet Complaints & Reviews

I travelled from mumbai to hyderabad and checked in my luggage in spicejet having a newly bought skagen watch worth inr 11000.

When i opened my bag after arriving home, it was missing. The box was open and the bills and cushion case were out.

It was a rose gold watch which i bought only 3 days ago.

This is absolutely unacceptable.
Horrible on their part.
Either get me my watch back or compensate me for the same. This is just not done.

Dear sir or madame

Please note my reference number for damaged luggage:

Dpr hkg sg09002

I arrived in hong kong international airport on 11th of september 2019 only to find that my luggage was damaged. Since reporting the incident with you and getting a reference number i haven't heard from you. Kindly inform me of any developments.

Respectfully

John justice
Email: [protected]@yahoo.com

Flight was delayed without any intimation after giving boarding pass they denied that flight is at 9.00 flight was on 31st oct 2019 to patna from mumbai was at 6.50 in mng was delayed to 9 without any prior intimation we are facing this issue time n again with spicejet hundred of times they are calling to advertisement for spice max are we about aware that customer service is first important such a pathetic service need a urgent tenet as may passengers are facing the problem

To whomever it may concern,

I had a horrible experience on my way back to bangalore from delhi on flight number sg 8905.
The flight attendants where too unprofessional. And gave me a used, opened box of cup noodles when asked for.
Though repeatedly asking for different flavors available or any other brand available, they denied. Me being hungry at 10pm, agreed on the available one.
When they gave the cup noodles it was already mixed and used. The water was cold indicating that it was mixed previously as well as stirred.
After a min or saw i saw them carrying maggi cup noodles and giving it to other passengers. When i asked them why they didn't give that to me, they stated that they just checked the inventory and they found these boxes.
It made me feel inferior and less important compared to the other passengers.
Overall i had an awful experience and would suggest my colleagues and friends to avoid spicejet from now on.
Thank you
Abhilasha agarwal

I did a booking from hyd - blr for 15 the dec, 2019 for spice jet departing hyd @ 13.35.
The amount inr 2702 (Flight fare incl taxes and sur charges and seat fee) was deducted from my icici account; but afterwards the error came in the booking page that the tickets are not booked. Is this the way in which such a reputed company which are having many other sister concerns in the sun group deal with??
Please let me know the seat confirmation including a confirmed pnr or let the money be deposited back in my account. If this is the case do let me know in how many days it will be deposited and should i go with a fresh booking or not?

I request the authorities to solve the issue.

Regards

Ajith krishnan c g

I have spice club membership account that is blocked access to my account.
I have tried my password to login that did not allow me to login, i have made more than 50 attempts to use forgot password option since 6th oct 2019 till today 26th oct but there are error messages displayed.
I wrote more that 12 mails to [protected]@spicejet.com but there are auto generated mails says wait for 3 days.
Mean while i spoke to more than 6-7 customer service representative on their call center but after they also failed to resolve the issue online they raised complaints from their end on "priority basis" but there is no call back or mail regarding the issue resolved.
I have received mail to follow the procedure that is very basic step they wrote was not allowing me to login to my spiceclub account.

I wrote mails to nodel officer and [protected]@spicejet.com but there is very poor response.

Its a very pathetic repose from the spice club.

I really miss jet airways membership for this.

I would like to report a painful incident tonight with SpiceJet which left me in complete agony.
I am currently writing this mail from Chennai airport. I had a SpiceJet flight SG679 from Mumbai to Chennai on 24th October night. The actual department time was 10:50 PM which got delayed to 11:20 PM initially and later on the flight actually took off from Mumbai at 1:00 AM. Our arrival time was supposed to be 12:45 AM and based on that I have booked onwards flight of Sri Lankan Air from Chennai to Singapore at 3:25 AM. So as per plan I had 2:40 Hours which was more than enough for transfer and all. But since your flight from Mumbai got delayed by 2:10 minutes due to which ai missed my international flight to Singapore and now I am left at Chennai airport without any help whatsoever from your ground staff or any other customer care staff. They are just denying any help and saying they can neither refund my international flight cost nor book any other flight for me. So now I am forced to waste my additional money with last moment booking that too at Diwali time which is extremely expensive.
I am not writing this for any request but ai hope you are serious enough to understand the gravity of the situation and provide my money of international flight which I lost because of SpiceJet.
I can provide all the bills, boarding pass and tickets to you if you can help in anyway to get my money back from Spicejet for the international flight that I missed due to them. (Boarding pass attached)

I was travelling from mumbai to kolkata (Flight no. Sg 490) on 24th october (Thursday) on spicejet airline at 12 35 am. At 11 00 pm, at the mumbai t2 terminal, the lady at the economy checkin counter asked me to check in my blue american tourister laptop bag, as it was an extra piece. I asked her to put a fragile tag as it contained souvenirs i was taking home from overseas, and also paid the requisite excess baggage fees (Rs. 1600).

Hence, at the boarding terminal at 11 45 pm before boarding the air craft, i again asked the spicejet staff manning the counter to ensure that the tag be put. He took my boarding pass, and called airline staff, then confirmed to me that the tag had been put. However, once i received the bag, there was no tag, and the contents - 1 souvenir (1 small ceramic plate from poland) and 1 glass cutlery set from amsterdam were badly damaged. (Pictures are attached as proof) i contacted the airport officer at kolkata international airport, who asked me to lodge a formal complaint with the spicejet duty manager. Duty manager - priyanka sharma, was on duty, but said that the airline was not responsible for the damages. I told her that i would not be leaving the airport till they noted a formal complaint on the matter.

Below is the copy of the formal complaint, which was written since i persisted with her, and was at the airport till 5 30 am (My flight landed at 4 am) my only request to her was to check with her colleague who was manning the aircraft, why the error was made - since i have already asked the airlines twice, and still there is negligence on their part, for which they are accountable. However, my concerns were not addressed.

Request you to please resolve the issue by bearing the cost of damages - due to your own negligence and please explain what is the action taken for the carelessness of your staff and their unpardonable behaviour, wherein they also refuse to acknowledge their mistake. I will wait for response for the next 48 hours - as stated by your duty manager. If there is no action/ follow up - i will have to escalate the issue.

I am attaching the below documents for your reference:-

1) copy of the complaint (Reference no.65474)
2) copy of the boarding pass
3) pictures of the bag and damaged items

Dis is probably 9 th time i write dis to spicejet.. After being complain in every possible way through mail.. Tweet n on fb bt till nw my complaint has not been resolved. My bag has been damaged despite having fragile tag. After dat i complained immediately on spicejet at igi delhi airport as per their rule.. Bt after 7 th days no calls nothing.. Wht kind of service provider by spicejet to there coustomer.. No eithecal behaviour from d company.. I think worst company i huv ever face.. At least some other company how big or small they try to contact with there coustomer bt spicejet being worst.. Because i think they don't bother because they knew no legal action taken against them.. Please help me abt d matter.. How can i file legal action against spicejet.

I had booked ticket for sg0252 flight (Chennai to mumbai) for travel date 23-10-'19. The flight is delayed and now the spicejet officials have informed that it will start at 2:00 am on 24-10-'19. My pnr is zcug4t.

Now a days many spicejet flights are getting delayed much. The performance of the airlines is very poor.

Gangadharan c p
Mobile : [protected]
E-mail : [protected]@yahoo.com

Dis my 7th complaint to spicejet. Please look into the matter asap. Because u damaged my bag..in my flight from delhi to dubai. On 15th october 2019 sg012.. Despite having fragile tag my trolley bag of safari been damaged n some of my items r also damaged. Dis is my 7 th complaint to spicejet till now no calls nothing from spicejet side.. Highly disappointed from spicejet side..

Spicejet did not contact me till now after complaining about 5 times about my bag damaged despite fragile tag.. When cosumer complain ppl call me they ask me fr my upi i'd or card details which i got want to give.. How can i get my refund? Who will me help me regarding dis.. Why spicejet contact me. My 10, 000 rs bad damaged despite having fragile tag. Bt till now no ans from spicejet..

Hi,
I traveled from goa to mumbai on 20th oct'19 in flight sg644 - seat number 9b.

My checkin bag which arrived to me was with broken handles, zip was broken and completely toren. All the items in bag were out.
I didn't expect this from spicejet. I expected the company to give a call and talk to me even if there was any issue with luggage, which ideally isn't the case cause i went through all the chekin process smoothly. Also the 1.5hr delay in flight was still understood. But getting the luggage in this condition is unacceptable.

I am expecting a revert back and proper compensation for the loss that i am bearing now.

Ps: attached the picture of the condition of my luggage

I took spice jet sg012 flight from dubai to delhi on 15th october at 11.30 pm.. They damaged my 12 thousands bag despite huving fragile tag.. When i complained to there customers representatives at dat time they r like its happened no need to sought.. It's nt our fault.. Damaged a bag was a casual thing fr them.. Till now i got no ans.. Who will give me d compensation?? Who help me

I am traveling on sg252 19th oct chennai to mumbai. 8:50pm flight delayed to 9:30pm. On reaching boarding gate 7, delay announced was etd 10 pm. Boarded the flight at 10 pm. At 10:30 pm, pilot announced some technical snag and that etd will be known at 11 pm. Pls understand that after a long week, want to be with family. Indigo is much better and professional.

This is with reference to the flight sg 8720 from bangalore, karnataka on tuesday, 15th october, 2019. I had travelled on this flight from bangalore to new delhi. My reservation no. For the same was s7d9fv and passenger name is deepak mitra.

On reaching new delhi when i collected my check-in baggage from the conveyor belt no. 5, i found my baggage in torn, dented and in damaged condition completely. The bag was torn from 7-8 places. All the corners from top / bottom / front / back side got damaged / dented / torn. I recently bought this bag for 10000 rupees. Its really very painful when you buy something and someone is damaging your product. Further the zip of the bag was also damaged and the bag was very difficult to open up due to the damage to the zip when i brought this bag forward to your attendants at the new delhi terminal 3 airport to raise the complaint. This bag was shown and checked by your attendants on the new delhi terminal airport. The way my baggage has got damaged, it clearly indicates that it is only due to the negligence, lack of care and mishandling of the baggage by your authorities. Even spice jet attendants told me that he’ll raise a complaint from his side and ask me to take it to further level. I am attaching the bag images, my boarding pass and letter which i have given to spice jet attendant on new delhi airport.

Since it is the responsibility of the flight to take care of the check-in baggage of the passengers, hence, i requested spice jet to provide me appropriate compensation for the same. Please do the needful.
Please help.

Dear concerned,

I am one of the unfortunate customers with your ugly and the most unprofessional airlines that operating out of india at present.

My family ticket was scheduled today to depart from mumbai at 5 am to srinagar. Somehow we were informed at 4 when we were already in the airport that the flight would be departing at 830, now another message has come informed flight delay to 1030 am!!!

I couldnt understand how and why would the airlines do so on their own without thinking for a minute also for the people traveling with you. How on earth do you think that a 6 year old can wait at the airport from 3 am to 10 30 am.

I need a urgent explanation and compensation for the loss of time and ugly time given by your airlines. If i dont get a valid and satisfactory answer and compensation by monday, i am seeking a legal action against the airlines for sure.

Again to highlight i have go through this hell time last month also!! Wont let this continue and wont let you take innocent people for ride.

Let me tell you with share honesty you are one more kingfisher in the making. Stop spending money on your red color start customer centric approach before its too late

Have attached the ticket for your reference.

Nisar bhat
[protected]

Pnr no. Wh953u and nfm5gk

I had faced tremendous problem when i was travelling from delhi to mumbai on 10th august my spicejet flight was at 8pm and it took off at 3am it was horrible experience since i dont want to face same and as i want to travel further i request you to book an earlier flight, talking to your executive i am getting reply that we cannot do same as it is not delayed by 2 hrs but i can't wait till last moment

Hello
My self brijeshwar singh e. Ticket no. Y72gqy date 17 oct travelling kanpur to ahmdabad..
Timing. 15.10
I m very disappointed because my language trolly bag fullly damage both side. Its condition is very poor so i claimed...
My bag price 8000 and its only 6 month old...
I m so sad...
Spicejet very care less i m so angry...
Help me.

Spice Jet Airlines — fake call letter

Abinash K on Oct 16, 2019
Submit a Complaint
I got a call letter from a guy name abhimanyu rai and he mentioned him as spicejet hr. He told that u are selected for spicejet company and u should pay 7900 rs for conformation and he told me that u should attend the interview held at chennai airport and i will meet u and u will be appointed as spicejet employee. Spicejet please...