SpiceJet Complaints & Reviews

Hi,

Please note that i have booked a ticket on 30th sept from (Pnr qcb5kg) make my trip and then i wanted to reschedule it on 3rd of october. So after contacting make my trip correspondent my call was forwarded to spice jet customer care where the lady rescheduled my flight charging an extra amount. But the twist is after receiving the ticket i found my child name is missing from the ticket so again i contacted the executive and they confirmed that it was there mistake not to include the name. So now i need to pay again and book the ticket of my child. I found that this is not the way to book tickets on daily basis where the flight ticket prices are dynamic.
I requested them to refund the money and the executive told that would be refunded within 10 working days.
Today is 09th of sept till now i haven't received my refund money. (Pnr qcb5kg).
Please have my money refunded.

Pnr number udt8ud, date of travel 7th sep 219. Lady travelling alone with a 2.5 yr old kid. Flight was delayed got intimation in advance that it will take off at 10 but actually took off at 1:30 am. Passengers were boarded at 10pm, so 2.5 hours sitting in the flight, whatever the reason for the delay - but what was disappointing that if the delay was beyond normal the passengers who showed patience and didnt cancel their journey should have been given food and beverages on foc basis as the delay was beyond normal. Need a response from the spicejet team on this. The lowering standards of service level is concerning.

My self and my colleague mr shailendra meena were travelling from kolkatta to mumbai on 31st august 2019 by spicejet. Our flight no sg6366 and pnr no tfju8k. We checked one bag at kolkatta airport with zip lock which was tied after scanning. When we return to mumbai - terminal 2 there was unprecedented time for arrival of luggage of second lot. Mean while i got my bag, it had no zip and inr more than 16000 k had be stolen from sling bag inside the checked in bag. We lodged the complain wit spicejet security officer mr rawal. After arrival of bag we wanted to complain for stolen cash but there was no one on belt 11. After 35 minutes we found some one girl at belt 13 from spicejet (Probably girl on duty for lost and found baggage - absolutely new to her job). She tried to contact her superior for atleast 1 and half hrs. Finally we got mr rawal. No response since than even after comlaining through email and twitter.

Hi .i was flying from delhi to kishangarh ajmer on 22 aug 2019 .after a long 26 hour international journey i reached to delhi and took this flight from delhi @a guy who was aitting on the counter does not know a ### about his job and denied my prepaid extra baggage and he wanted me ti pay complete luggage again without any GENUINE reason .he just wanted may be extra money by harraaing me . After a ling duscussion his seneor saud to let mw go because i dont need to pay again still he tried his luck .
I didnt like the attitude of the guy and neither service of spice jet after waiting long day we were in the flight sitting to fly out they declered tachnical problem with the jet and after waisting time they changed our flight .
I will not advise none to take these flights with no experienced rude staff handelling .
Totally unhappy customer .
Thanks

My son 2nd sept was with his boarding pass in his hand they didnt inform him while giving t boarding pass time is pospond he was in lounge hving coffee when he went at 4.45 thy said t gate is closed he was coming home fr holidays to bagdogra he had to face somany problems due to ur staff of spice jet. Uall see t problem nd pay fr it. Mumbai to bagdogra 5.15 am 2september son name is yash agarwl. Thanku
I want to pay my son back fr all the troubles he faced full long day.

I travelled with my family and a toddler to jammu from gwalior from spicejet on aug 27 2019 and the air hostess in the flight was rudest when my son started crying and i was trying to calm him down. Instead of offering help she started threatening me that she will hand me over to security at jammu airport as when i was giving a lil walk to my toddler and was trying to calm him down. Her name is shruti and she was the most arrogant air hostess i ever met. My son is so little and he was panicked as he was having a severe stomach ache. We were not even on the runway and i was trying to take his medicine out and she didn’t let us do it for next 40 minutes. I am so surprise what kind of cabin crew, this airline has. I am making this complaint as this should not happen with anyone else

I am khalid shaikh from mumbai, i have plan my holiday plan with my wife and 2 child (8 & 5 years).

I have booked spicejet flight from jaipur to ahmedabad, pnr no. V3pqtb depart. 7th june 2018 at 1:05 am. We are on holiday with 2 adults and 2 kids (8 & 4 years).

But all of sudden i got massage about above mentioned flight is cancelled then i have call/ contact with your customer care executive mr. Sandeep rana, he replied that above mentioned flight from jaipur to ahmedabad is cancelled which is shocked to me. He told us their is no other alternate flight available from jaipur to ahmedabad. I requested him to provide alternate airline, he replied "it is against spicejet policy. Mr. Sandeep rana forced alternate flight to surat at early morning which i replied which is very difficult for me. But he has forcing me that their is no alternate flight is available till 13 of june 2018.

Is this is way of airline treat to customer. I request you to arrange surat to ahmedabad cab and compensation for all trouble because of cancellation of flight. I am facing so many problem's because of spice jet flight cancellation.

I want legal action against you (Spicejet) against

Regulations (Ec) 261/2004

Dear Sir/Madam,

I have booked a ticket PNR no. GCTBPD of Spicejet airlines from Hydrabad to New Delhi via Happyeasygo.com having trip i.d[protected], my booking contact no. is [protected] and booking email I.d is [protected]@gmail.com, but spicejet airlines cancel my above ticket without my concent, after multicommunications with airlines, they said my ticket was cancelled after a phone call from my booking contact number, and talking person as per spicejet customer care was Mr. Aditya (Employee of travel agency who buying tickets from airlines), which is absolutely not possible, as how an unknown person sitting at some unknown place in our country can use my mobile, and also for that I taken all call detail list from airtel office of my no. [protected], but there is no call being done to spicejet airlines for any purpose, so please let me know who cancelled my ticket and by what authority . Spice jet falsely said that i called from mt booking number but they are unable to provide me call detail from telecom department after multiple requests.
Whatever is done is from airline side, please take action against airlines . I have only hope left from your side.

Thanks and regards,

Mohit Kapoor.

[protected],
[protected],

I had booked a cargo service from patna airport with spicejet airline. They mentioned flight number sg8722 and mentioned a date of 25/08/2019, sunday, for the delivery on my invoice. The cargo was supposed to reach delhi by 5p. M and when i reached spicejet cargo office they told me that they have changed the flight to sg8481 as the flight for which my cargo was booked doesnt even operate on sunday. So they charged me 2, 171/- for the service that they did not provide but also provided me wrong information causing delay in the work for which

I was traveling from mumbai to jaipur in spice jet flight sg 6276, i was made to wait for 15-20 min because of some technical glitch and by that time i was denied boarding pass as boarding had already begun. As a compansation they the accommodated me in the evening flight, that was due after more than 12 hours, what about the compansation of my lost time, my cab charges of 1500 rs as i had to travel back to home and then to airport again? Such a non professional behavior of ground staff, i had to go through so much mental stress.

The damage was considered as normal wear and tear

"normal wear and tear (Scratches, torn zippers, straps, wheels, handles, scuffs, dents, soiling or manufacturer defects)." apparently, this is a case of baggage mishandling.

Spice crew which was available on arrival gate checked and mark the damage on bir report which is attaching for your reference. (Damage area highlighted in attached bir report for your reference,...

Hi,

I had a spice jet flight, sg-8481 on the 18th august 2019 from patna to delhi which was at 17:10 hours. I wasn't able to do the web-checkin and after reaching airport i was informed at the counter that the flight has been degraded and we will accommodate you in the next flight which was at 20:25 from patna on flight sg-8145.

I am thankful that i was given a flight but why wasn't the passengers informed about the flight degradation. We had to sit at the airport for good 4-5 hours doing nothing. How do you want to compensate the time loss we had in the airport.

Please explain.

Regards
Swikriti

Name: ushaben chandrakantbhai patel

Email-id kalpesh. [protected]@dharmajcrop.com

Mobile [protected]
Pnr wdvupq
Feedback complaints
Comments i ushaben chandrakant patel was travelling to dubai on dtd.2nd april-2019 from ahemdabad, flight no. Sg015. I did not get by checked in luggage. I must be compensate for the same. Kindly reply and do the needful

This is to highlight the very disturbing and unprofessional instance with spicejet. I was travelling with my family from goa to delhi (Spicejet booking pnr sggrmx: 17 aug 2019 goa-delhi for mr. Oberoi) on aug 17, 2019 flight scheduled at 2:35 pm. I had booked three luggage (2 suitcases and 1 travel bag). When i reached home with all the luggage i found out that a few of the clothes were missing from my luggage (Travel bag) that included my t-shirts and my son clothes. This is very disappointing that the employees from spicejet are doing such things and stealing passengers items. I would like to have a sincere apology and a refund for all the missing items.

On 3/08/2019, me and my cousin sister with an infant travelling from dubai to cochin, a passenger who was drunk alchohol misbehave to us, by putting his hand and leg on our body. The cabin crew never made a look on him. Then another passenger noticed this and he helped us to change the seat. Such a bad experience. Please aware about those things. And the men who irritated us is in 32c seat. Please kindly put more attention

Few days ago have just received joining letter . they take money around 45000 now they arenot reoply my calll pls take strict action towards this person accpount details is Account Details
Bank Name: Bank Of Baroda
Account Holder Name : A S COMPANY
Account Number :[protected]
IFSC Code :BARB0UTTAMX
Branch Name :UTTAM NAGAR NEW DELHI
and another account no. is

Account name- Oriental bank
Account holder name- Ajay Singh
Account number- [protected]
IFSC code- ORBC0101450
Branch- Uttam Nagar

person contact no. is [protected]
Seriously, Spicejet should take immediate action against such people because innocent people are getting duped & the name of their comany is spicejet and also mention his stamp

The employee of spice-jet misbehaved with me and charged 1200 when i brought this matter to them, they threatened to off board me. This episode cause me severe mental agony and breaking of some of cosmetic items of value 2000 and losing of my house key.

I need quick resolution of this.

Anshu kumari (Ccu-guw, sg657) flight on 18th august. Pnr-e4s7ml

My flight was on 11:15am sg-6265 flight number from mumbai to guwahati... I reached the counter by 10:35am, i agree i was late but i was stuck in a messive traffic plus the driver had mislead the route, i had requested u may say pledge but they didnot even respond, my mom is been hospitalized and i hv to reach home anyhow.
Such a inhuman service, i wl never ever travel with spicejet very worse experience

Regards
Parveen singha

Dear team,
My pnr is z48q5b, flight no: sg 6476, dated 18/08/19 from mumbai (Bom) to kochi (Cok). Myself dhanoop, the baggage is not received yet, the issue mentioned in your system "late check-in and already informed to me." you saying my check-in was late but flight departure time 8.30pm and i reached the check-in counter at 7.25pm there was only one counter opened for economy class, 20 mins am on queue after that one more counter opened then i move to that counter check-in done. But i didn't get any information from your side at the time of check-in. If you informed, definitely i will carry my personal backpack with me. Because i came for a family function, all of my important things are in the backpack. I asked to deliver but they told me to come and pick up here only, ok i understand because of cochin airport to my home town around 150kms, so i asked for another option, can you deliver to my friend home its nearby airport around 20kms, again i got the same answer they can't deliver anywhere. Thank you for the worst experience giving me! Thank you for the make us a helpless situation! Keep doing the same for all passengers.

Today i travelled from vijayawada to bangalore through spice jet. Landed in bangalore at 9.15pm. We are waiting for the bus to come and pick us from last 40min with no success so far. Lots of people has connecting flights and families standing with kids. It is so unfortunate that the crew is not in a position to be accountable and responsible.

After 40min the same bus which was packed and took first batch of customers returned back. At the cost of customer pain these airlines are making money. No corporate governance and unprofessional management. These people are best suited for collecting money on the dead bodies.