SpiceJet Complaints & Reviews

I never ever recommend spicejet airlines for your air travel. The worst experience i had during the flight scheduled from chennai to kochi. It was delayed for more than 9 + hours and the concern team doesn’t have any clarification or answer of delays and making passengers trouble. They never compensated or arranged another flight nor provide accommodation as it was a night flight. The attitude of customer service executive was so harsh impolite. The whole 180 passengers was supposed to stay back in chennai airport the whole night. The staffs and crew weren’t answerable. Pathetic and worst airlines ever in terms of any means. (1/10)

Both time flight was delayed and return flight was delayed for more than 3 hours. When called customer care to see if there are any other option I got a very rude and un knowledgable person who doesn’t know how to speak with customers. Never flying with spice jet. Even I tried to speak to supervisor and they don’t even come to speak and told Me they don’t really care. This is how SpiceJet is. Pathetic. I got CS and supervisor names. But I am not mentioning it here as I know nothing will happen.

Hi,

This is to bring to your attention that it was such an unfortunate event that even though a lot of services was promised to make the premium economy reservation it was not delivered as said.
Booking pnr: scpjvg

1) even though priority checkin and going to fight through bridge was promised when entering the flight, they were asked to board the flight after going through the shuttle.
2) different options for meal was promised. But not even a different option was asked, they were given sandwich only.
3) though your representative had yet again promised that the check in luggage will be given by the spicejet people and that we don't have to wait near the luggage belt to collect the luggage, no one was there to deliver the luggage and my parents had to wait a long time to get the luggage.

We did not opt for premium economy ourselves. Your own representative called and made us book premium economy and made us pay the extra money after promising almost 5 extra services, non of which was fulfilled.
This is totally unacceptable and breach of contract. If you are asking for money then give the services you promised.

I would like to also mention that i need compensation for the same and also i need guarantee that the promised services will be provided in the return flight.

Hope that you will take this issue seriously and do the needful.

Hi spicejet

You've known as a renowned airlines but your services are not up to the mark,
I'm manasvini pnr qh3l3e from bangalore to patna, i was a little late to the check-in counter flight was 02:30 i reached at 01:55 i didnt had any check-in luggage i only needed boarding pass, i'm a frequent flyer i knew there was a possibility that you could have helped me board the flight. I had an exam to attend

Please consider customer first and help them when they need.

My pnr number bce13a and flight number is sg012 please my baggage is not yet received please send my bag at my local address immediately my bag colour is sky-blue and bag company name is safari and there is almost 10.5 kg weight and there is some important document and clothes are there so plese send my bag as soon as possible please responsed quickly

Please it's mera luggage mujhe pahuncha do abtak aaplogo ne koi response nhi diya 2 din ho gye hai mere sare important document kapde sab usme the itna jyada irresponsible mat bano aaplog it's my humble request please send my luggage at my local address. My bag color is sky-blue and bag company name is safari there is 10.5 kg weight of bag please send my bag as soon as possible

Patna to delhi flight no. Sg 8722 travel date 06 july 2019 dep. Time: 3.10pm from patna the check-in counter was closed before 45mins. I was juste 5 mins late for check in first they didn’t let me check in, there was 40 mins left for the flight to depart, i requested a lot to the team. Over that staff was very unsupportive. The air craft supervisor could not consider one passenger. A repeat tone parrot “sorry” we cannot do anything.
They didn’t help me with any other alternatives. The cause a lot of inconvenience to me because of which i missed my flight. They didn’t even help me with any kind of information regarding alternative flight n refund. Staff behavior was very impolite.

I booked a student discount ticket from spicejet website after reading the temrs and conditions of the student ticket. The terms says -
"the bookings made under the scheme are changeable and refundable, but are not transferable (No name changes shall be permitted)."

After booking the ticket when i called up spicejet customer care, was informed that tickets can be rescheduled/refunded only after paying fees of rs. 2500/-. When i informed the custome care executice (Ms. Priyanka solanki) i was told by her that the site doesn't say it is free of charge and i should have clarified with airline.
Are we not expected to believe the written word on the airline website? Spicejet should clarify the terms on their website or put a disclaimer that every line should be cross checked with airline staff.
I would have paid almost the same price under refundable category with makemytrip. Hgowever got fooled by them,

Dear spice jet,

It is embarrassing to learn that while i was rescheduling my spicejet flight from 16 august to 18 august 2019 from new delhi to chennai n while talking to your customer care number +91 [protected] the executive ms ritika was doing accordingly and asked me to pay online rs 5791/- which i did through net banking yes bank where we get massage and same reflected debited from my account and also got itinerary on confirm ticket which i have saved it. Later few minutes got sms from spice get that payment has not made and insisted to re do the payment.

I need to know how such fraud are being done by spicejet like renowned organisation. I need immediately a copy of spicejet account statement showing if they received payment or not in next 2 hours on my mail id [protected]@gmail.com, my cell no is +91 [protected].
Failing which i will forward case to consumer deptt
Passanger name - yashasva lonkar.

Attaching sms of payment debited from account and itinerary showing confirm ticket after rescheduling and payment made

Regards

Manish lonkar
New delhi
+91 [protected]

I traveled from flight no. Sg083 and i supposed to collect my luggage from counter no. 11 from savarnbhumi airport bangkok.

And when i found it, it was all open and my stuff was all on the floor and few items missing.

I tried contacting the staff but there was nobody around so after like an hour i stopped my search and went to my hotel with my missing stuff and breached luggage.

If i will find something otherwise in my bag.. I will be held responsible and i want the return my stuff be it new.

Dear sir/madam,

I m to aprise you that on 1st august 2019, i have booked spicejet flight ticket from kolkota to guwahati for 26th august 2019 by paying rs 2197 from by sbi visa card. But till today i have not received any e-ticket or confirmation via email or sms.
My payment for booking is acknowledged by razorpay and my ticket i'd is 654012.
Therefore kindly resolve my problem immediately or refund my payment so that i can book my ticket immediately.

Hello spice jet management. I travelled on spice jet dubai mumbai in august 02, 2019. I had a connection flight to coimbatore. I have not received my luggage and it causing huge discomfort as i have other plans to travel. I believe your company has the worst service ever i had. Like me more than 15 passengers have not received luggage. What explanation do you have towards this bad experience. Atleast an apology, if you do not take action i will keep posting about this experience and share this with maximum people

Dera sir

I the undersigned (Pnr-j43jwb) suppose to travel on 12th jul. By sg678 from chennai-mumbai. I received sms from airlines that the flight rescheduled by 5.40am (Advance by 10 mins.). This message i received once i started journey from native place by road. And i reached the airport and reported to boarding pass counter sharp 5.02 with only cabin luggage. And i requested to issue me the boarding pass, i explained the whole story siting that i have only one hand luggage with me. They refused for boarding pass. My reporting times was within stipulated limit if flight did not rescheduled.
I clearly explained my condition that i received the message late, and you would have considered my request and issued the boarding pass. Even i begged to issue me ticket with minimum penalty for next available flight. They did not obliged me,

Is this the business ethics to collect the money from hard earned service class people.
I have paid rs 5955/- extra to travel by star vistara. Why you did not intimate 24hrs advance about the reschedule of flight. I am far away from chennai airport, how you expect such passenger could reach if you are sending message just less than 12hrs. There is genuininty in my case if the ground staff would considered it would have averted this incident. Ultimately i was the looser and it made me mental agony and monetary loss.
Hence you should compensate me. Otherwise i keep on send mail and text the issue in social media.

Govindaraju. S

Dear sir/madam,

I have a query regarding your spicejet airline. Kindly assist me with the same.

While taking boarding pass, we all passangers are allowed to choose seat (Il/middle/window seat, if available emergency seats too) according to your seats availability and our comfort. Infact, i was assigned once 1st row seat without any payment.
Also, i keep receiving calls from your company that i can avial free meal and emergency seat just by paying rs.500

Today i was travelling by spicejet (Pnr tcs4ug, flight# sg438, seat no. 7d, passanger name anand kumar rungta), i was feeling uncomfortable at your assigned seat. So i moved to your emergency seat. When i sat, one of your air-hostess “rupesh bangera” asked me to pay 1200rs. When i declined to pay, he asked me to move to my assigned seat i. E., 7d.

I just want to know, at the time of boarding pass, how do u allow passangers to take emergency seat (When available)?
Also, why do i receive such calls from your company?
Kindly comfirm me about your system, so that in future, i will be aware and also if this will be your flight system, i will think twice before travelling as i am a very avid traveller.

Kindly revert me back. Awaiting your response.

Thanks & regards,
Anand rungta
[protected]

Today 30july i was going for surat it was my early morning flight 5:55 was departure to surat so they started early boarding at 5 only after making all passengers seated ac was not working upon complaining they said when engine starts then ac will start after that waiting 5:50 was departure till then their one engine was not starting all passengers were getting suffocated due to small flight. Very bad experience. Flight no sg2763

Team, recently on 27th july 2019 while i was making a round trip reservation from delhi-chennai unfortunately 2 times i have been charged.
Reference number (At192090004000010015624) - where my card was charged with an amount of inr 22, 897.00 and no reservation has been made.
Reference number (At192090004000010015623) - where my card has been charged with an amount of inr 22, 144.00 and my flight tickets were booked.

Do understand this is my corporate business trip and all charges have been applied to my american express card. Kindly support asap.

To my bad luck, may be not mine a whole lot of people too.. Recently i got to be in your flight sg8952 and it was the worst flight trip ever in my life. No proper timings and above all aircraft's with technical complaints. We were kept stuck inside for about 2hours without even the ac on.

People even faced medical conditions and doctors on board has to attend to it.

Pathetic is the only word i can rate.

Dear spicejet

This is to inform you that at the time of boarding, i have been treated very badly and on duty staff ‘ diksh’ was extremely rude and her behaviour was disgusting. I have seen worst customer experience so far during my entire air travel. I booked normal ticket with baggage limit of 15+7kg and i was carrying total 11.2kg luggage with me. My flight was bangalore to mumbai-sg456. Because of heavy rain situation, in order to avoid delay in baggage claim, i carried 11kg (7+4 kg) with me, couldn’t submit it at baggage drop counter. Just for this extra 4 kg, staff on duty treated very badly and i was left with only 2 options: either throw my extra 4kg luggage or miss this flight. Paying rs 1600 for 4kg is still manageable for a traveller who is affording air travel, but the way i was treated was awful. You should train your staffs on how to communicate things rather than misbehaving. And the worst part was differentiation between customer. Many people with two handbags (Cabin bag and laptop bag) were simply passed through the gate without any question. When i requested the staff on duty ‘diksh’, to check others bag too, she simply refused. And she responded very rudely that “she would check whoever she wants”. What kind of service is this!! Why is this discrimination between your customers. Why can’t she ask others also who are carrying extra luggage.

Worst worst worst ever. Your customer has paid for 22kg luggage and just for carrying 11kg, rs 1600 extra amount was charged to poor customers based on appearances. So rude, will never ever consider spicejet for my booking. Thanks for such an awful experience.

Please give me answer about the following:

Why rude behaviour, your staff could have handled this with a polite voice

I could have been given the option to deposit my luggage to them also like other airlines do. Cabin plus laptop bag is carried my many, by count it’s two. Why i was not offered deposit option for cabin bag

I am travelling from jabalpur to bangalore in spicejet. It requires halt for 5 hrs at mumbai. After landing at mumbai while i was moving towards transfers i was told to exit the terminal, take a cab and go to terminal 2 where my next flight was to depart from!
The cab took 210 rupees, i checked for internal bus shuttles or transfers but they weren't there.
Does this mean all transfers are happening this way? For flight numbers[protected].? This is ridiculous. Why should i pay extra money for a transfer flight for which i have already paid in the ticket?? Just because there is no planning by the management, why should the travellers suffer and be charged over and above the tickets?

I was traveling from hongkong to delhi from sg032 flight. When i reached home i realize that my money is missing from checked-in baggage. I have travel insurance also. My seat number was 17e. The amount was inr 5500.
What to do now. Please suggest. I am attaching my boarding pass along with this complaint. I was not expecting it from such a reputed airline. Although it's not a huge amount it really pains. Please resolve my issue asap. Please let me know if i have to complain about it anywhere. I am regular flier but facing this issue the first time.