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You need to submit complaint regarding the exact issue with your baggage to the air carrier not later than 7 days following the flight.
The air carrier or their agent has to issue the damage property report or P.I.R to the claiming passenger and decide on the compensation not later than 21 days, following the receipt of the passenger complaint.
If the passenger does not know the rules, such passenger can hire a legal professional for the agreed remuneration aiming to get the compensation via the court.
Regards.
sr manager for ICAO / IATA irregultons matters
Aryan enginners ltd, UK
e--mail : aryan @vivaldi.net / < aryan(at)vivaldi.net >