| Address: | Gurgaon, Haryana, 122016 | | Website: | www.spicejet.com |
Today (14/06/16) i with my family boarded sg-623 from kolkata to bagdogra. We boarded as spice max customer. The flight was running 10 minutes late. The journey to bagdogra was hassle free except for few turbulences. The flight landed at bagdogra at the right time but at the end of the runway we heard a sound and suddenly the plane was made to a halt. After 7-8 minutes the pilot informed us that a snag has occured with the landing gear.In between air force authorities rushed to the plane and in next 15-20 minutes the ladder was placed for the passengers to get down. The evacuation started and was completed in an hour. The luggage didn't reach the conveyor belt till 4:15 pm (Flight landed at 2:10 pm). The entire crew along with the station manager didn't ask the passenger for any help. The flight comprised of elderly people, ill people and quite a number of infants. The entire ground duty staff was busy with the other flight of spice jet which came from delhi. No one was there to look after the passenger who came by sg-623, the time of getting the luggage and also the announcement regarding luggage availability and the conveyor belt number. Though we had purchased the ticket and upgraded it to spice max but then also we got our luggage in general way. My father was supposed to go to darjeeling today for a meeting but due to the delay he couldn't do so.
We therefore request spice jet people to refund our money given for spice max facilities, which was not availed by us.
Our pnr details sg - m3btwl.
Date of journey-14/06/16 Was this information helpful? | 
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