SpiceJet — food poisoning and uncomfortable seat after paying for the seat and spice max

It was my first time experience travelling with spice jet internationally, at first i was very impressed by all the facilities provided by them like spice max so i decided to go for it, i had already paid for 5kg extra luggage which costed me 2525INR and an extra 350INR for seat as well to get a comfortable experience, but as soon as it was time to board in the flight, they were waiting with weighing machine to weigh the hand luggage along with the duty free stuff, as a regular traveller of fly dubai and emirates airlines, I have never faced such a problem where they measure duty free stuff and ask 60 dhs for per kg and was said it was my fault for having extra hand luggage which is utter ### cause it’s not the first time I’m traveling. And if spicejet did have this policy to weigh hand luggage along with duty free luggage, they should mention it to the customer while they’re purchasing things at the duty free. Now, after paying for spice max and priority check in and boarding i was still the last one to board the flight and also didn’t get the priority check in, after boarding the flight, in the name of welcome drink they gave a cheap juice and the quality of the food was really bad, which caused me to have food poisoning and there was strand of hair in the packet of tissue and spoons. I mean are you serious?! And the worst of all of it was that after paying twice for the comfortable seating, they gave me a seat near the emergency exit where the head rest was not adjustable and not comfortable at all, I also kindly asked the air hostess to change my seat as i have neck issues, she couldn’t get me another one. It was such a sheer waste of money and time to invest and expect from spice jet airlines. Spice jet is clearly looting and fooling customers in the name of spice max and isn’t lenient with the weight at all so that they can EARN more money by charging for the duty free luggage, it’s not fair what they did and was such a torture to travel with them. Never in my life I’m going to travel with them and would recommend others also to never travel with them as they are clearly intrested in making money but they provide ### services in return. They should provide me a refund for the spice max charges(2525 INR), the seat charges that they took from me(350INR) AND the 135AED that they took in the name of priority check in, boarding, a cheap “welcome drink”, a really bad meal which made me sick along with a beautiful strand of hair stuck in my spoons and tissues. The earlier I get my refund, the better. Flight no SG016

Babita hazra