| Address: | Chennai, Tamil Nadu |
This is with utmost disappointment am mailing .
This is the second time am facing such a problem because of spice jet rescheduling flights.
I have booked a 21:10 flight from Mumbai to Chennai for 1st april 2014 during the offers they came up with in
jan 2014. Now, the flight is rescheduled to 20:30.
As I will be arriving at mumbai airport only by 19:55 (by another flight from goa) which makes it impossible for me to catch the 20:30 flight because the check in counters will close by 19:45pm itself.
I contacted the spicejet customer care agents and they that they will not be able to reschedule my flight because the timings changed is less than 90 mins.As they say only if its above 90 mins they give full refund or reschedule to next flight within 7 days from actal departure date.But these policies are not mentioned on their websites nor its mentioned in their terms & conditions which we have to accept during the flight booking. Seriously, this should not be a reason at all. Is spicejet fooling the public by putting up such policies. You tell me, what do I do now?should I again spend money /pay for rescheduling charges for other flights??/. This is not the
first time this is happening, even last year the flight was preponed and i suffered losses because of that.
Is this a new way of pulling money from public, put up unreasonable policies then reschedule flights such that you rake in more money?Is this how spicejet fleeces its clients
The customer agent asked me to reschedule my previous flight . How can I do that when its on time? Will spicejet bear the charges of rescheduling my previous flight??
So, spicejet should either bear the charges for rescheduling my previous flight or reschedule my departure to their next flight from mumbai at no additional cost.
below are the pnr details:
1. K1N98Y (ANITHA P.S)
2. S4473S (LOKESH KANKARIA)
lokesh
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