SpiceJet — Missing luggage

Address:

Mumbai City, Maharashtra

I travelled with my fly- 1 infant from dubai to mumbai on 8th morning. On arriving, we noticed that our bags were Missing. Infact these bags were not loaded on the aircraft. This was to accomodate the excess baggages which had to be paid by the customers. On inquiring, we were assured that we will recive the bags same day evng. A mobile no was given for followup. However its more than 24hrs and we have no update on our luggage. No one is bothered to pick up the numersous call we made and are least bothered to evn reply to our messages. The bags have baby foods and medicines. Its a clear case of recklness and irresponsibility! We hope our ple is heard and an immediate action is taken so that we receive out luggages in good condition and such instances will not be repeated with any flyer who pay large sum of money and end up with such pathetic service like one we received in this trip with SpiceJet