Spidigo — broadband connection not working - no response on my complaints

Address:

Ahmedabad, Gujarat

My internet connection is not working since last 2 weeks and i have been calling the customer service team every other day. They sent an engineer who checked and informed there is an issue with the cable but no update post that. I have renewed the plan for 1 year and such a pathetic service. The customer service number has waiting positions of more than 20 and phone gets disconnected automatically after some time.

There is no way i can connect with any other customer executives or senior management to escalate this issue.

I would like to have a complete refund if they have no plans to offer further service.