Spidigo — Connection not started working after 22 days of subscription and not initiating refund process

Address:

380007

I had applied for new connection on 5th December, 2015. I had paid cash of Rs.4400.00 in advance for 12 Months of subscription. But I didn't get the response from SPiDiGO even after 12 Days of subscription. After 12 days when I inquired, I have been provided the Login details. After getting the login details, I got to know that my login had already been created before 10 days. So I already had lost 10 days of subscription. Even after that the login didn't work, I have made many complains to the customer care dept. but didn't get the satisfied response. Till today (28th Dec., 2015) after 24 Days of subscription, my internet is not working. I am tired complaining about it. I want to get the refund. I also have visited many times to their branch office at : 401, Parshwa Tower, Bodakdev, S. G. Highway, Ahmedabad. But they are not even initiating my refund process.