Spidigo — Feel cheated by spidigo : worst internet service / customer service

Address:	Ahmedabad, Gujarat, 382481
Website:	www.spidigo.com

Having a worst experience of spidigo. Have complained more than 50 times through phone, mail and even personal visit at office but no response and customer service is as worst as i ever see...

Below is mail sent to director of company but even no reply from him as well (Like team spidigo) :

I am having a spidigo connection at my home at ahmedabad since last 6 months. We have taken a plan for 12 months where additional 3 months also offered.
I applied for this connection with high speed data usage so as to have ease of doing surfing & internet downloading as and when required but since beginning the experience is not good at all. Sorry to say but since beginning i am having “n” nos of issue with spidigo connection which are pointed as below :
· at the time of installation itself, commitment was of 2-3 days for activation but it took more than a week.

· every week twice & thrice, we experienced the net is not working. Have complained many a times but no permanent solution was given. (Check the complaint data)

· within a month or two, router as well as adapter has been replaced (Don't know what are the quality parameters used before installation or acquisition of such device).

· my services are not working since month end of august 2016 for which i registered compliant at customer care but no one has responded even after 5-6 days from the date of complaint. As there was no revert to my complaint, had called customer care & talked to some lady, mrs nima parmar who, after a long hold, to my surprise informed me that some device has been stolen from my connection hence it should be newly installed for which i have to pay 1500 rupees!!!

· i had treated this incident very seriously & asked clarification for below things things which never got reverted:

O when complaint has been filled by me officially, why it has not been reverted? I got to know about the status when inquired.

O lady told me on call that some device has been stolen which is to be reinstalled.

May i know which device?
How come it be stolen?
Who has come for verification?
Why it has not been updated at the time of visit?
Why it has not been shown which device has been stolen?

Does it not look like something fishy?

O the lady on call is handling a customer care!!! For a simple simple questions, she puts calla on hold and not able to reply properly. Even when asked for to allow me to speak to any senior or give a mail id, she straight away denied.

O connection has never in a operation for a continuous week time since beginning... What is the point of wasting time & money for such then?

O i feel cheated as before installation i inquired & has been told that there is no connection issue at your area location & will not have any issue... But what i experienced are issues only!!!

O being in a service industry, product as well as customer service should be a key area but in this case it is gone for a toss always...

· i am writing mails for complaining since 10th of september 2016 to official mail id of spidigo but team seems so busy that i didn’t get any response and my complaints were closed without any visit / call or intimation.

O 2-3 times complaint got closed without any action / visit / call which was re-opened on my request. When inquired to customer care it was found that mr darshan patel (Engineer) has visited my place and updated team to close complaint. One of such incidence was reported on 18th of september 2016 which was a sunday and i was at my home only for whole day.

O as per information earlier provided by team spidigo, engineers having off on sunday than how come mr darshan visit on sunday?

O have asked team to check following for which reply is still awaited :

§ can you pls check mr darshan patel is actually doing what?

§ where he visited?

§ at what time?

§ to whom he met?

§ what solution he has communicated?

· i got a response on mail from mr sagar sureja on 24th september 2016 i. E. After almost a month of complaint registered and 14 day after my first mail.

O response was only of two line mentioning “…will have to pay device stolen charges…..”

O not a single point has been explained which were raised by me in my previous mails.

O then after also written many a times but not responded.

· 3rd october 2016 : i again got message for closure of my complaint without any visit / call / communication / intimation.

O when i called customer care department for asking the reason for closure of complaint, they are not able to provide any proper reason...

O even executive deny to take complaint or re-open my complaint by arguing that mr niki solanki has asked to not take any complaint on my id & asked to me visit office.

· since i was fed up with a long delay and unprofessional behavior of team spidigo, i visited spidigo office at parshwa tower, bodakdev, ahmedabad on17th of october 2016 where again observed un professional behaviour of team spidigo and witnessed a worse customer service (Customer services is always goes for toss in my case). Below mentioned was my experience which any one feel bad about :

O met with mr vishal who introduced himself as a customer service executive. When asked for resolution of my query, at first instance he seems not aware about the issue hence asked him to call mr sagar sureja who was instrumental in narrating stories since beginning for my case.

O i also asked to meet darshan (Engineer) who, as per spidigo, is handling my case & visited my home... (I never met such person & when he visited was a mystery till date)... Mr vishal has not allowed to meet mr darshan by claiming he is on field...

O even asked mr vishal to allow me to meet mr sagar but he only speak to sagar on call & told me the same story "discussed with sagar... Your device has been stolen... You need to pay for it..."
Even asked him to give contact number of mr sagar which also denied...
Asked him to allow me to speak to mr sagar through his phone only... Still he denied by showing message from sagar that "... He can go for legal if he wants..."

O even i asked the timing for meeting with sagar & darshan to end this issue but i get no response...

O i asked to close my account at there only and refund amount for which he asked to deduct 5k to my surprise which i totally not agreed upon!!!

O mr vishal (Due to influence of mr sagar who is his boss as told by vishal) is not at all seems interested to resolve my query as i was talking to him but he pretends to be busy with his computer work... Is this the way customers to be handed!!!

O i many a times asked mr vishal to take me to some senior or person from senior management but he told that he & sagar are only ones from senior team here...

You can judge from the above summery that how i felt mentally harassed by this kind of services and responses. Please note :

O i am not asking for any personal favour but what i was asking since long is clarification for stories narrated by team spidigo which no one has bothered to revert. No one is responding clearly, no one is ready to meet me and no one is bothered to resolve query of customer.

O had paid for tenure in advance and hence it seems team is not responding since they have recovered money but what about services?

O even i am working in a service industry and very well about importance of “customer service” to survive in this competitive market which i feel lacking in my case as customer service gone for a toss at each stage.

O in service industry, customer visiting office and talking face to face with service provider is best time to resolve any query / issue. When i visited your office, team spidigo can have healthy discussion to resolve issue but in my case, no one were bothered about resolution and even i feel everyone is ignoring me and resist themselves to meet me.

O it is well known customer regime that “happy customer tells one whereas unhappy customer tells to nine people”

I am approaching you directly since no one else at your organization is bothered to revert me or having discussion for resolution. Hoping for an amicable resolution for my issue at the earliest as my services are not activated since more than 2 months of time.