Spidigo — fooling with the scheme and not giving the scheme

Grap9083

from Ahmedabad, Gujarat

Address:

Ahmedabad, Gujarat, 382481

My data was left about 90gb in limited 500gb 4mbps plan with 18 month duration
Customer executive/care person called us and told that if we do the recharge now.. We will sum up remaining data and duration and your new plan will last for 20 months with 590gb data...
We did that plan and paid for that.. But they didn't summed up neither data nor duration. And new plan was activated directly from the date we did the payment and given only 18 months and 500gb

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SPiDiGO customer support has been notified about the posted complaint.

Oct 27, 2017

Updated by Grap9083 I have complained for no internet service about 6/8 days back..
First time it was ok..
Second time i called they talked too much rudely with me and still prolem was not solved
Third time they cut the phone without listining properly..
I asked to talk to their superviser, they arrogantly deined and told us this is not going to be happen. And cut the phone.
No good responce from any customer care person

Oct 27, 2017

Updated by Grap9083 There is no internet connection since 8 days..
I have called three times to customer care
Every time they say "our engineer will call you..." and no responce from engineer or anyone..
After that when i called on second day and told that "there wasn't any call from engineer.." they end up like "they called you.. But you didn't picked up the call.." and they cut the call.
Everytime this happens
They are giving too much poor customer services...

Oct 27, 2017

Updated by Grap9083 The new plan is 1000 Gb ...
and they said to add up my remained 90Gb data ine that new plan for 4Mbps