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Spidigo — internet connectivity issue

This is multiple times i am facing internet connectivity issue. 3rd time i am raising issue for the same issue. These people are not even attend the customer support call nor even respond on email. I am attaching 2 screenshot in which you can easily see, wifi connectivity is not there still my spidigo home page is showing status as "active". Is there any other way to get this solve thru hard way?
internet connectivity issue
internet connectivity issue
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Complaint Status


[Jan 29, 2019] SPiDiGO customer support has been notified about the posted complaint.
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    SPiDiGO
    Customer Care Service
    Customer satisfaction rating
    17%
    Complaints
    777
    Pending
    0
    Resolved
    133
    SPiDiGO Phone
    +91 98 9898 7394 [Corp Office / Support]
    SPiDiGO Address
    401, Parshwa Tower, SG Highway, Bodakdev, Ahmedabad, Gujarat, India - 380054
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