Spidigo — No connectivity since last 7 days

Address:

380008

My user I'd is hb_patel. ... I have renewed my contract on 7th January 2016.. today it's 11th n still I dint get connectivity. .. I am doing complain every day but not getting any solution... After my complain I get a call for reboot the router... n u guys closed my complain after checking all I have to complain again that problem is still there ... finally yesterday your engineer VINAYAK visited my home n said the device which is placed on tarrace is need to be changed cos problem is there... today full day I am waiting for him as he said it will be done by tomorrow.. now when we called him he is not receiving my call... then I call him from different no... He excused company don't have that device... so he dint come... whenever it can be available it will be changed... so please tell me how long I have to awaiting for resolve my problem n who is refund me my money for this time what we suffer without net n all my pending work which I can't do with all your lazy Ness. .. Hope there is some one who can solve my problem n at least have courtesy to reply me Thank you