Spidigo — Not solving the internet issues

Address:	380054
Website:	www.spidigo.com

I am having the internet connection of spidigo. the plan is of 1mbps speed which i rarely get. from the past couple of weeks internet is not working and when the call is made for complain on the number [protected] the call is always dropped or cancelled by them and everytime when the contact is made (u have to be fortunate enough after waiting in a long queue of calls, the calls are heavily charged)their technical person says that there is a network issue in your area and this may happen(everytime). i think they dont know that i pay for a 1 mbps plan. either provide me with the full refund or solve the issue, rather dont lure the people with fake promises at the time of installation.