Spidigo — Service termonation request not accepting and deny for refund of my 13 month advance payment

Address:	Gandhinagar, Gujarat, 382481
Website:	www.spidigo.com

Spidigo id - nashon


My purpuse for internet broadband was video calling and for that purpose i have contacted spidigo services.

Mr. Tejas r. Patel - [protected] has commited me that 512kbps plan will be worth for my requirment. I have taken the connection on 18.05.2016, with advance payment of rs. 7499/-.

When the came for an installation they have changed one by one three unit at my home in 3 to 4 days after my complains.

Now the commited speed and my requirment is not fulfilled and i have complained them so many times over phone and also to the conceren sales and service person.

At the time of complain resolution once their engineer said that this is wrong plan advised by sales person and i will not be able to do video calling on this plan & servie.

I have called their customer care number for termination but they said that i have to visit the spidigo office for termination request.

I have visited spidigo office yesterday (14.07.2016) but they are not ready for termination (I am totaly fedup with their service and internet speed) and refund of my advance amount. I have requested them but mr. Vishal - [protected] in termination & retaintion department is directly told me to go to court for refund. They will not refund me my advance money. Yesterday just for formality he again raise one complain and asked me to wait for the solution and that complain is close today without any contact to me and any solution on my termination request. I have tried to contact mr. Vishal but he is not picking up my caqll and customer care people again said me to visit their office.

I need help to terminate this connection & refund of my 13 months advance money as i don't wont to continue with spidigo.

Joycee nashon