[Resolved]  Spidigo — Services and connectivity for Internet

Address:

Ahmedabad, Gujarat

Dear Sir / Madam, I am user of Spidigo for the first year you have launched in Ahmedabad. Now every year based on the service support received, I have given feedback and inputs but are never taken care. Every renewal the executives changed and assured of better support also got the service managers connected to assure for services, so renewed the connection. Now the Installation is quite old, and have been complaining that the connectivity is lost in between and the Installation shall be checked since it is very old by now, but no one is taking care for the same. Also there might be change required in few items but not being taken care. Also people like us who are working do not get time every day to use the Internet, except holidays. When try to connect and work, it is quite often observed that the internet is not working, and after complaining the customer care can not attend immediate so the time is lost, since without Holidays normally Net is not used. Now it is frequent that the problems continue and SPIDIGO must work out certain casual regular checks for the customers who has supported the business year after year despite of problems faced. I have at this moment also the feel that whether the user of services use the Internet facility every day or after a week or after two weeks, it shall be always working properly and this is NOT THE CASE AT this moment. The casual approach on service support is really worrying and makes us loose time, money, and mental piece.